Ecco Shoes in Turkey: Sizes, Shops, Delivery and Returns
Ecco's size table, the shops, how delivery and returns work on its Turkish web shop, and what its limited warranty covers.
Table of Contents
Ecco is a shoe maker from Bredebro in Denmark, started in 1963. In Türkiye it sells through its own web shop, tr.ecco.com, and through Ecco shops in Ankara, Antalya, İstanbul and İzmir. Its size table shows the foot length in centimetres beside each EU size, a web order can go back within 14 days of delivery, and a limited warranty names the parts of the shoe it covers.
In short · checked 01.11.2026
Ecco sells in Türkiye through its web shop and its own shops, and the two follow different rules.
- Sizes follow Ecco’s own table. It shows the foot length in cm beside each EU size. Ecco’s guide: measure both feet and take the longer one.
- The web shop is tr.ecco.com. A guest can buy without an account, and only a credit card pays. The courier Yurtiçi Kargo delivers about 3 business days after payment approval: 190 TL, free from a 9,900 TL basket.
- A web order can go back within 14 days of delivery, unused, with the invoice inside the parcel. Ecco pays the refund within 7 business days of approving the return; a card bank can take 2 to 6 weeks.
- A shop purchase is exchanged only in a shop. Only goods bought on tr.ecco.com can be returned.
Ecco’s limited warranty · checked 01.11.2026
The shoe, taken apart
Ecco’s limited warranty names six parts of a shoe. Tap a part to see what is covered and what is not, and a short Turkish message to customer service.
DeriLeather
CoveredThe leather: irregularities in it that cause early wear.
Not coveredLeather that was not protected against drying.
DikişSeams
CoveredThe stitching.
Not coveredA seam failure caused by jamming, snagging, sticking or other abnormal-wear accidents.
DonanımHardware
CoveredAll hardware. Ecco’s list includes hooks (kancalar), buckles (tokalar) and decorations (süslemeler).
Not coveredA hardware failure caused by jamming, snagging, sticking or other abnormal-wear accidents.
GORE-TEXWaterproofing
CoveredThe GORE-TEX warranty, which covers waterproofing for the life of the product.
Not coveredA GORE-TEX problem caused by submersion in water or by water seeping in at the upper part of the shoe.
TabanSoles joined to the upper
CoveredSoles joined to the upper of the shoe, and sole parts joined to each other.
Not coveredSoles or sole parts removed by jamming, snagging, sticking or cutting.
Dış tabanOutsole
CoveredThe outsole’s durability: under normal wear it will not deteriorate, crack or come apart.
Not coveredNormal wear of soles and heels from personal wear or heavy work-related wear.
For every partThe limited warranty applies only to Ecco shoes bought on tr.ecco.com or in Ecco shops. It does not cover severe deterioration caused by excessive wear, unreasonable use, caustic chemicals, excess heat, alteration or abnormal wear in work-related use.
A message to customer service
Merhaba, ayakkabımın derisi ile ilgili bir sorun var. İlgili alanın ve faturanın fotoğraflarını ekliyorum. İncelemenizi rica ederim.Hello, there is a problem with my shoe’s leather. I am attaching photos of the area and of the invoice. Please examine it.
Merhaba, ayakkabımın dikişi ile ilgili bir sorun var. İlgili alanın ve faturanın fotoğraflarını ekliyorum. İncelemenizi rica ederim.Hello, there is a problem with my shoe’s seams. I am attaching photos of the area and of the invoice. Please examine it.
Merhaba, ayakkabımın donanımı ile ilgili bir sorun var. İlgili alanın ve faturanın fotoğraflarını ekliyorum. İncelemenizi rica ederim.Hello, there is a problem with my shoe’s hardware. I am attaching photos of the area and of the invoice. Please examine it.
Merhaba, ayakkabımın su geçirmezliği ile ilgili bir sorun var. İlgili alanın ve faturanın fotoğraflarını ekliyorum. İncelemenizi rica ederim.Hello, there is a problem with my shoe’s waterproofing. I am attaching photos of the area and of the invoice. Please examine it.
Merhaba, ayakkabımın tabanı ile ilgili bir sorun var. İlgili alanın ve faturanın fotoğraflarını ekliyorum. İncelemenizi rica ederim.Hello, there is a problem with my shoe’s sole. I am attaching photos of the area and of the invoice. Please examine it.
Merhaba, ayakkabımın dış tabanı ile ilgili bir sorun var. İlgili alanın ve faturanın fotoğraflarını ekliyorum. İncelemenizi rica ederim.Hello, there is a problem with my shoe’s outsole. I am attaching photos of the area and of the invoice. Please examine it.
Ecco’s FAQ asks for photos of the area and of the invoice, sent to [email protected]. Phone (0850) 800 3226, Monday to Friday, 09:00 to 18:00.
What do you need?
- The size
- Ecco’s table shows the foot length. Sizes
- Paying and delivery
- Credit card only; 190 TL, free from 9,900 TL. Shops and the web shop
- A return
- 14 days from delivery. Returns
- Where
- Ecco’s shop list names four cities. Shops and the web shop
- The size
- Say the size in Turkish. Lines to say
- An exchange
- A shop purchase is exchanged in a shop. Returns
- A defect
- Photos of the area and the invoice go to Ecco’s e-mail address. Returns
- The warranty
- Six parts are named, each with an exclusion. The limited warranty
- Who to ask
- Customer service, by phone or e-mail. Help
What Ecco is: a Danish shoe maker, since 1963
The company began in April 1963 with 16 employees, in one market. The founder bought an empty factory in Bredebro, a small farming town on the west coast of Denmark, and made women’s shoes there.
As Ecco states it · checked 01.11.2026
Founded in 1963, 50 markets, 17,000 people.
The two counts are Ecco’s own.
Where the name comes from
- Venus
- The first brand name, used from 1963 for women’s shoes.
- Ecco
- Chosen in 1969, after trouble over the rights to the name Venus in Germany. Ecco states that the new name was easy to read, easy to use as a logo and had international appeal.
Eight dates from Ecco’s history page
- 1963The founder buys an empty factory in Bredebro and starts making women’s shoes under the name Venus.
- 1969The name Ecco replaces Venus.
- 1981The model Soft is launched.
- 1984Ecco opens its first fully owned factory abroad, in Portugal.
- 1996The first flagship shop opens on Oxford Street in London. In the same year Ecco opens its website, ecco.com.
- 2004A daughter of the founder is chosen as the company’s new owner and chair.
- 2009Biom is launched, developed with the German Sports Institute in Cologne.
- 2011The 1,000th Ecco shop opens at the Mall of America in Minneapolis, Minnesota. Ecco states that it is then represented in 94 countries.
Ecco, tr.ecco.com · checked 01.11.2026 · history
Biom
Ecco states that Biom came out of a long cooperation with the German Sports Institute in Cologne, which produced running shoes that use natural movement.
Ecco, tr.ecco.com · checked 01.11.2026 · history
What the shop sells: the departments
Ecco’s web shop sorts its shoes by person and by use. These are the departments in its menu on 01.11.2026. Each Turkish name has its meaning beside it.
Kadın (kah-DUHN)
Shoe groups: classic (klasik), heeled (topuklu), everyday (günlük), sneakers, sandals (sandalet), outdoor, golf, waterproof and Gore-Tex, boots (bot).
Erkek (ehr-KEHK)
The same groups, without heeled shoes.
Çocuk (choh-JOOK)
Two sections, girls (Kız Çocuk) and boys (Erkek Çocuk), each with everyday shoes and boots.
Outdoor
For men and women: walking (yürüyüş), sandals, waterproof and Gore-Tex, boots.
Golf
Men’s and women’s golf shoes, in a Hybrid group and a waterproof and Gore-Tex group.
Çanta & Aksesuar
Shopping and hand bags, small leather goods, backpacks and belts (çanta is bag), and socks (çorap), shoe accessories and care products (bakım ürünleri).
İndirim (een-dee-REEM)
A section for reduced items, for women, men and children.
No prices here
List prices change. They are on Ecco’s own product pages, one price beside each shoe.
Ecco, tr.ecco.com · checked 01.11.2026
Sizes: Ecco’s own table
Ecco’s product pages carry one size table, for women and for men. It has three columns: the US size, the EU size and the foot length in centimetres (ayak uzunluğu, ah-YAHK oo-zoon-loo-OO). The size buttons on a product page are EU numbers (beden, beh-DEHN, is size).
The table, women and men
Which table?
| US | EU | Foot length (cm) |
|---|---|---|
| 3/3.5 | 34 | 21.5 |
| 4/4.5 | 35 | 22 |
| 5/5.5 | 36 | 22.5/23 |
| 6/6.5 | 37 | 23.5 |
| 7/7.5 | 38 | 24 |
| 8/8.5 | 39 | 24.5 |
| 9/9.5 | 40 | 25/25.5 |
| 10/10.5 | 41 | 26 |
| 11/11.5 | 42 | 26.5 |
| 12/12.5 | 43 | 27/27.5 |
| US | EU | Foot length (cm) |
|---|---|---|
| 3/3.5 | 37 | 23.5 |
| 4/4.5 | 38 | 24 |
| 5/5.5 | 39 | 24.5 |
| 6/6.5 | 40 | 25/25.5 |
| 7/7.5 | 41 | 26 |
| 8/8.5 | 42 | 26.5 |
| 9/9.5 | 43 | 27/27.5 |
| 10/10.5 | 44 | 28 |
| 11/11.5 | 45 | 28.5 |
| 12/12.5 | 46 | 29/29.5 |
| 13/13.5 | 47 | 30 |
| 14/14.5 | 48 | 30.5 |
| 15/15.5 | 49 | 31/31.5 |
| 16/16.5 | 50 | 32 |
Ecco size guide · checked 01.11.2026 · women’s product page · men’s product page. More size charts: Trendyol Size Chart.
Ecco’s four steps to measure a foot
- Get readyPaper, a pencil and a ruler. The measure runs from the heel to the big toe.
- The wallLean the paper flat against a wall. Put the heel at the paper’s edge and press the foot onto the paper.
- Mark itMark the paper where the big toe ends. Do the same with the other foot.
- CompareMeasure up to each mark with the ruler and compare with the table. The longer foot sets the shoe size.
Ecco product pages · checked 01.11.2026 · size guide
At the shop: four lines to say
Each line has its meaning, a light respelling and a Copy button for a phone note.
- A size
- 42 bedeni var mı? Is there a size 42? (kuhrk ee-KEE beh-deh-NEE vahr muh)
- Trying on
- Deneyebilir miyim? May I try it on? (deh-neh-yeh-bee-LEER mee-YEEM)
- An exchange
- Değişim yapmak istiyorum. I would like to make an exchange. (deh-ee-SHEEM yahp-MAHK ees-tee-yoh-ROOM)
- The invoice
- Faturayı alabilir miyim? Can I have the invoice? (fah-too-rah-YUH ah-lah-bee-LEER mee-YEEM)
Shops and the web shop: where to buy and how delivery runs
Ecco sells in Türkiye in two ways: its own shops, and its web shop. Each has its own rules for payment, delivery and returns.
Four cities
Ecco’s shop list names shops in Ankara, Antalya, İstanbul and İzmir, with an address and a phone number for each: tr.ecco.com/tr/p/stores.
tr.ecco.com
Membership is free, and a guest can buy without it. Only a credit card pays.
Yurtiçi Kargo
The courier (kargo, kahr-GOH, is cargo) delivers about 3 business days after payment approval, to any point inside Türkiye. The fee is 190 TL; it is free from a basket of 9,900 TL.
Credit cards in Turkey and Turkish online shopping and shipping.
For visitors
The tourist VAT refund (tax-free) is explained in US Polo in Turkey and Luxury Shopping in Istanbul.
The shop list includes malls
Ecco’s shop list names shops in several İstanbul shopping centres, among them İstinye Park and Galataport, and in Antalya, İzmir and Ankara.
Ecco shop list · checked 01.11.2026 · shop list
The courier
Ecco’s web orders go by Yurtiçi Kargo (yoor-tee-CHEE kahr-GOH). A return goes back by the same courier, with a return code from the order page.
Returns and exchanges: web orders and shops
Ecco’s rules differ by where the shoes were bought: on tr.ecco.com or in an Ecco shop.
Ecco’s windows · checked 01.11.2026
14 days to return, 7 business days to refund.
The 14 days run from delivery. The 7 business days run from Ecco’s approval of the return. For a card refund, Ecco’s returns page and its FAQ give different times.
| Bought on tr.ecco.com | Bought in an Ecco shop | |
|---|---|---|
| A return (iade, ee-ah-DEH) | Within 14 days of delivery, unused, with all accessories, in the original packaging and with the invoice inside the parcel. | Only goods bought on tr.ecco.com can be returned. |
| An exchange (değişim, deh-ee-SHEEM) | Within 14 days of delivery, with the return and exchange form. Ecco may pause exchange by cargo in sale periods; exchange in an Ecco shop stays open then. | Only in Ecco shops. |
| In a shop | A web order can go to an Ecco shop for return or exchange within 14 days of the invoice date, with the invoice and the cargo delivery slip. | Not the other way: a shop purchase is not exchanged through the web shop. |
The refund
Ecco’s returns page: within 7 business days of approving the return, and the bank can take up to 7 business days more. Ecco’s FAQ: a credit-card refund takes 2 to 6 weeks, set by the bank.
Ecco, tr.ecco.com · checked 01.11.2026
Ecco, tr.ecco.com · checked 01.11.2026 · returns page · FAQ
How a web return runs
- Open the orderOn tr.ecco.com, under Siparişlerim (see-pah-REE-sheh-lehr-EEM, my orders).
- Make the requestCreate a return request (iade talebi, ee-ah-DEH tah-leh-BEE). The order page then shows a Yurtiçi Kargo return code and the return address.
- PackPut the shoes, every accessory and the original invoice in the original packaging, with the invoice inside the parcel.
- SendShip by Yurtiçi Kargo with the return code.
- Wait for approvalEcco pays within 7 business days of approving the return.
Not accepted
Ecco does not take back items with missing accessories, items that are damaged or worn, and items without an invoice. They are sent back at the sender’s cost.
Ecco returns page · checked 01.11.2026
A defect
When a defect (defo, DEH-foh) looks like a manufacturing fault, a return or an exchange can be requested. Photos of the area and of the invoice go to [email protected] for examination. Damage from wrong use and altered goods are not taken back.
Ecco FAQ · checked 01.11.2026
The law
Ecco’s return terms tie the 14 days to the right of withdrawal in a distance sales contract (cayma hakkı, JAH-ee-mah hahk-KUH). The rule is explained in Trendyol.
The limited warranty: the parts Ecco names
Ecco’s limited warranty covers only Ecco shoes bought on tr.ecco.com or in Ecco shops. It names six parts, each with its own exclusions.
| Part | Covered | Not covered |
|---|---|---|
| Deri (deh-REE) Leather | The leather: irregularities in it that cause early wear. | Leather that was not protected against drying. |
| Dikiş (dee-KEESH) Seams | The stitching. | A seam failure caused by jamming, snagging, sticking or other abnormal-wear accidents. |
| Donanım (doh-nah-NUHM) Hardware | All hardware. Ecco’s list includes hooks (kancalar), buckles (tokalar) and decorations (süslemeler). | A hardware failure caused by jamming, snagging, sticking or other abnormal-wear accidents. |
| GORE-TEX (GOR-teks) Waterproofing | The GORE-TEX warranty, which covers waterproofing for the life of the product. | A GORE-TEX problem caused by submersion in water or by water seeping in at the upper part of the shoe. |
| Taban (tah-BAHN) Soles joined to the upper | Soles joined to the upper of the shoe, and sole parts joined to each other. | Soles or sole parts removed by jamming, snagging, sticking or cutting. |
| Dış taban (duhsh tah-BAHN) Outsole | The outsole’s durability: under normal wear it will not deteriorate, crack or come apart. | Normal wear of soles and heels from personal wear or heavy work-related wear. |
Ecco warranty page · checked 01.11.2026 · warranty. The warranty also excludes severe deterioration caused by excessive wear, unreasonable use, caustic chemicals, excess heat, alteration and abnormal work-related wear.
Help and fakes: customer service
(0850) 800 3226
Ecco Türkiye customer service, Monday to Friday, 09:00 to 18:00.
Doubtful sites
Ecco asks anyone who doubts a site, or knows of one selling fakes, to contact its customer service. Ecco’s page on fake goods.
Quick answers
Does Ecco have shops in Türkiye?
Ecco’s shop list names shops in Ankara, Antalya, İstanbul and İzmir (checked 01.11.2026). The list is at tr.ecco.com/tr/p/stores.
Can I buy on tr.ecco.com without an account?
Yes. A guest can buy, and membership is free. Payment is by credit card only.
What does delivery cost?
190 TL. It is free for a basket of 9,900 TL or more. Yurtiçi Kargo delivers about 3 business days after payment approval, to any point inside Türkiye.
How long can I return a web order?
14 days from delivery, unused, in the original packaging, with the invoice inside the parcel.
Where is a shop purchase exchanged?
Only in Ecco shops.
What does the limited warranty cover?
Ecco’s limited warranty names stitching, hardware, leather, GORE-TEX waterproofing, soles joined to the upper and the outsole’s durability, each with an exclusion.
How is a foot measured?
Heel to big toe, on paper against a wall. Both feet are marked and the longer one sets the size.
Sources and limits
Show the pages checked
- Hikayemiz — Ecco, tr.ecco.com, checked 01.11.2026
- Tarih — Ecco, tr.ecco.com, checked 01.11.2026
- İade ve Değişim — Ecco, tr.ecco.com, checked 01.11.2026
- Sıkça Sorulan Sorular — Ecco, tr.ecco.com, checked 01.11.2026
- Garanti — Ecco, tr.ecco.com, checked 01.11.2026
- İletişim — Ecco, tr.ecco.com, checked 01.11.2026
- Mağazalar — Ecco, tr.ecco.com, checked 01.11.2026
- Sahte / Taklit Ürünler Hakkında — Ecco, tr.ecco.com, checked 01.11.2026
- Product page with the size guide, men — Ecco, tr.ecco.com, checked 01.11.2026
- Product page with the size guide, women — Ecco, tr.ecco.com, checked 01.11.2026
- Home page and menu — Ecco, tr.ecco.com, checked 01.11.2026
Rules, fees and sizes are those of 01.11.2026; Ecco changes them.
