Trendyol Customer Service : Phone | Email | Chat

Learn how to easily contact Trendyol Customer Service and get help with orders, returns, payments, and account issues. Expert tips for getting fast, smooth service when problems arise.

As one of Turkey’s largest online fashion and lifestyle retailers, Trendyol has become a go-to destination for millions of shoppers. But even the best e-commerce sites will inevitably have issues come up that require customer service support. In this comprehensive guide, we’ll provide an overview of how to get help from Trendyol’s customer service team.

Overview of Trendyol

For context, let’s briefly discuss Trendyol and its services. Founded in 2010, Trendyol has emerged as one of the top online retail platforms in Turkey. The website and mobile app offer an extensive catalog of major brands and sellers across categories like fashion, accessories, beauty, kids, home, and electronics.

Trendyol’s large selection, competitive pricing, and emphasis on customer satisfaction have driven its rapid growth. Key facts about this e-commerce leader include:

• Trendyol has more than 40 million active customers and over 200 million monthly visits.
• Trendyol has over 1,600 employees and more than 110,000 merchants on its platform.
• Trendyol is the most downloaded shopping app in Turkey, with over 100 million downloads on Google Play Store.

Given Trendyol’s huge product inventory and order volume, issues inevitably arise for some customers. That’s where their customer service team steps in. Let’s now explore how you can easily get assistance.

Contacting Trendyol Customer Service

Trendyol makes it simple to reach their customer service department through various channels. Here are the main ways you can get in touch for prompt support:

By Phone

The fastest way to interact with a Trendyol support rep is calling their customer service hotline at 0212 331 0 200.

So if you need urgent help, calling provides the most direct assistance. You can inquire about order status, returns, account issues, and anything else.

Email Support

For less time-sensitive questions, you can email Trendyol customer service at [email protected]. Email allows you to clearly explain issues and attach relevant materials like order numbers, photos, or screenshots.

While email responses may take 1-2 business days, this channel is convenient for resolving problems that don’t require an immediate response.

Trendyol Website & App

On the Trendyol website and mobile app, you’ll find plenty of self-service support options. On your account dashboard, helpful FAQ articles let you troubleshoot common issues like tracking deliveries, making returns, and managing your profile.

You can also start a live chat with their support team for real-time assistance right through the site or app.

Social Media

Trendyol maintains active customer service profiles on social networks like Facebook, Instagram, and Twitter. You can tweet or DM @TrendyolDestek to report issues publicly or privately. They also respond to comments on their Facebook page.

So if you prefer contacting customer support via social media, Trendyol has you covered. Just be aware response times may be slower compared to phone and chat.

Key Customer Service Information

Now that we’ve covered Trendyol’s various customer service channels, let’s discuss key details and policies to be aware of when you reach out to their team:

Hours of Operation

• Phone support: 8:30 AM – 12:00 AM daily
• Chat support: 24/7
• Email support: 24/7 (with 1-2 day response time)

So phone lines have limited hours, but chat and email support are around the clock. Trendyol aims to resolve most issues within a 24 hour period.

Return/Exchange Time Window

For purchases you need to return or exchange, Trendyol allows 14 days from the delivery date to process a return/exchange request. This policy provides adequate time to verify or try on your items.

Languages Supported

Trendyol customer service is available in Turkish.

Documentation

Having any relevant order numbers, email/shipping addresses, photos, or other documents ready will help expedite the process when contacting support. This allows agents to quickly pull up your account details.

With this overview of Trendyol’s customer service, you now have all the key information to easily get assistance whenever any issues arise.

Getting Help with Orders

Problems with orders, deliveries, and shipping are some of the most common reasons to contact Trendyol customer support. Here are tips for resolving these common issues smoothly:

Delayed or Missing Orders

If your order status remains stuck on “Processing” beyond the normal handling time or your delivery is late, reach out to Trendyol customer service. They can investigate the delay and provide updated tracking info. For lost packages, they will arrange a replacement or refund.

Incorrect/Damaged Orders

Should you receive the wrong item or one that arrived defective or broken, contact Trendyol’s team with photos showing the issue. They’ll ship a replacement product and arrange return pickup of the damaged goods.

Canceling an Order

If you need to cancel an order you just placed, You can do so easily by clicking on Iptal et, You can also get in touch with their customer service quickly before it ships out. For fast cancellation, use live chat or email. The sooner you act, the higher chance of successfully canceling.

Changing Order Address

If you realize you entered the wrong shipping address, immediately get in touch with customer service by phone or chat to update your delivery address. Minor address fixes can be made quickly before shipment.

Stay proactive with communication and Trendyol will remedy any order-related headaches!

Managing Account and Payments

Your Trendyol account details and payment options are also important to keep current. Here’s help for common account and payment scenarios:

Updating Personal Info

If you need to change your name, phone number, email, or other account info, you can easily do so under account settings. But if issues arise, Trendyol customer service can help update your profile details upon request.

Resetting Passwords

In case you get locked out of your account, use Trendyol’s password reset email option. Alternatively, customer service can send you a password reset link. Just confirm your identity first for security purposes.

Managing Payment Methods

To update expired credit cards or billing information, first try your account settings. If issues occur, reach out to customer support to remove old payment details and add new ones.

Solving Sign-In Issues

If you encounter unusual problems signing in to your account, contact customer service. After verifying your identity, agents can troubleshoot technical login issues.

Keeping your Trendyol account details accurate ensures a smooth customer experience.

Questions and Issues for Customer Support

Order Tracking Status

“Can you help me track my order? It still says processing but expected delivery was yesterday.”

“Siparişimi takip etmeme yardımcı olabilir misiniz? Hâlâ işlemekte olduğunu söylüyor ancak teslimatın dün olması bekleniyordu.”

Missing Item in Order

“Hi, I seem to be missing 1 item from my recent order. Can you help or do I need to return everything?”

“Merhaba, son siparişimden 1 ürün eksik gibi görünüyor. Yardımcı olabilir misiniz ya da her şeyi iade etmem gerekiyor mu?”

Coupon Trouble

“I’m trying to apply a coupon code at checkout but it’s saying invalid. Can you please check if it is still active?”

“Ödeme sayfasında bir kupon kodu uygulamaya çalışıyorum ancak geçersiz olduğunu söylüyor. Lütfen hâlâ aktif olup olmadığını kontrol edebilir misiniz?”

Return Request

“I need to make a return. When is the latest I can submit a return request online for my order?”

“Bir iade yapmam gerekiyor. Siparişim için çevrimiçi bir iade talebi gönderebileceğim en son tarih ne zaman?”

Updating Email Preferences

“Could you update my settings so I don’t receive Trendyol promotional emails? I only want the essential account emails.”

“Ayarlarımı, Trendyol promosyon e-postaları almamak üzere güncelleyebilir misiniz? Sadece temel hesap e-postalarını istiyorum.”

Billing Error

“It looks like I was double charged for my recent order. Can you look into this billing error and refund the duplicate charge?”

“Son siparişim için iki kez ücretlendirildiğim görünüyor. Lütfen bu fatura hatasına bakabilir ve yinelenen ücreti iade edebilir misiniz?”

Hacked Account

“I think someone hacked my account. I received a shipping confirmation email for an order I didn’t place. Please deactivate my account.”

“Hesabımın hacklendiğini düşünüyorum. Yapmadığım bir sipariş için teslimat onay e-postası aldım. Lütfen hesabımı devre dışı bırakın.”

Customer Service Tips and Common Questions

Here are some additional tips for smooth interactions when getting help:

• Have order numbers, item information, and any other details ready before contacting support. This speeds help.
• On the phone, speak clearly and directly. Write down the agent’s name for reference.
• With chat support, use proper grammar and punctuation for clear communication. Save chat transcripts.
• For email, provide concise background and specifics to explain the issue well.
• Allow 1 business day for responses to online inquiries before following up.
• Be polite but firm when explaining issues. Trendyol aims for quick resolution.

Trendyol also provides an extensive FAQ section to answer common customer service questions:

How do I return or exchange an item?

Login to your account, select the order, and choose the return/exchange option. Pack the item, print the shipping label, and drop off the package.

What is your cancellation policy?

Orders can be cancelled within 2 hours for most products. Exceptions are made for customized products.

My order still says “Processing” 3 days after purchase. What should I do?

Contact customer support by phone or chat for immediate help tracking or expediting the order.

Do I have to pay for return shipping when I request a return?

Normally, no. Trendyol provides prepaid return labels so customers don’t pay shipping on returns.

How do I change my shipping address for an order?

Contact Trendyol support immediately to update the address before shipment. Changes can be made quickly.