Turkish consumer rights

Consumer Protection in Turkey : How to Report Unfair Practices and Safeguard Your Consumer Rights

  • Post last modified:August 2, 2023
  • Reading time:12 mins read
  • Post category:Economy

Got scammed? Received defective products? Fight back! Learn how to make companies pay for cheating consumers with these Consumer Protection in Turkey.

From false advertising to defective products, Turkish consumers often suffer at the hands of businesses. But you don’t have to take it lying down. Turkey’s consumer protection laws give you important rights and pathways to justice.

Turkish consumer rights


Imagine you bought a product from Trendyol, Amazon, Hepsiburada, or you shopped at a luxurious store in Istanbul, you don’t like the product and you are contemplating what to do next. Thankfully, in Turkey, consumer protection is a priority and a legal mandate. Various laws and regulations have been enacted to protect the rights of consumers, ensuring you are not left stranded after a disappointing shopping experience.

If you’re dissatisfied with a product you purchased from local e-commerce platforms like Trendyol or Hepsiburada, or global ones such as Amazon, or even from a luxurious brick-and-mortar store in Istanbul, you can exercise your rights under the Turkish Consumer Protection Law.

Importance of Consumer Protection in Turkey

Consumer protection in Turkey plays a crucial role in the market, fostering trust and fair trade among consumers and businesses. Turkish consumer protection laws are designed to guarantee consumers’ rights, prevent frauds, and ensure fair practices, promoting a competitive business environment while protecting shoppers from potential abuse.

Turkey’s active participation in international trade necessitates substantial consumer protection policies to attain a balanced, sustainable economy. Therefore, understanding the consumer protection landscape in Turkey is crucial, especially for foreign businesses looking to enter the Turkish market.

Consumer protection law

Consumer Protection Laws in Turkey

In recent years, Turkey has made significant strides in improving the landscape of consumer protection. Their government has enacted laws and regulations aiming to defend and uphold the rights of consumers.

The purpose of this Law is to protect the health and safety of consumers in accordance with the public interest protecting their safety and economic interests, compensating their damages, protecting them from environmental hazards To take measures to ensure the protection of consumers, to enlighten and raise awareness of consumers to encourage self-protective initiatives and to assist in the formulation of policies in these matters to regulate matters relating to the encouragement of voluntary organisations.

Article 1, LAW 6502
Consumer laws in Turkey

Key Legislation for Consumer Protection

The Consumer Protection Law No. 6502: This law is a cornerstone of consumer protection efforts in Turkey. It provides protection against unfair contractual terms, regulates distance contracts, and safeguards consumers in defective goods or service situations. It also establishes the Consumer Court, where consumers can report unfair practices and seek redress.

Furthermore, The Regulation on Consumer Complaints and Conciliation Boards: This regulation forms a crucial part of the consumer complaint and redress mechanism. It ensures the establishment of consumer complaint boards in each province and lays down procedures for consumer complaints.

Here’s a simplifying table to provide a snapshot:

LegislationKey FeaturesImpact
Consumer Protection Law No. 6502Protection against unfair terms, regulates distance contracts, safeguards against defective goods/services, establishes Consumer CourtProvides comprehensive framework for consumer protection
Regulation on Consumer Complaints and Conciliation BoardsEnsures setup of consumer complaint boards in every province, stipulates procedures for consumer complaintsStrengthens consumer complaint and redress mechanism

Reporting Unfair Practices

In today’s global market, consumers are exposed to an array of products and services from countless companies. Unfortunately, some of these transactions may lead to unfair practices that can negatively affect consumers. Turkey, like many countries, has established laws and agencies to guard against such practices and protect consumers’ rights.

How to Report Unfair Practices in Turkey

If you believe you’ve been a target of an unfair trading practice in Turkey, you have a right to report the incident. The first step is to retain all related documents, such as receipts, warranties, contracts, advertisements that might have misled you, and any correspondence with the company.

Next, try to resolve the issue directly with the business—contact their customer service and explain your situation. If you cannot find a resolution, it’s time to escalate.

Consumer rigts in Turkey

Contacting Consumer Protection in Turkey

When customer support don’t help you in Turkey, you should go to the Ministry of Trade. Consumers can submit a complaint through their website, always consider seeking legal advice.

Remember, as a consumer, you have rights. If you feel you’ve been unfairly treated, do not hesitate to report it and seek the help you’re entitled to.

Tips for Protecting Your Consumer Rights in Turkey

1. Understand your Rights:It’s crucial to understand your rights before making a purchase. The Turkish Consumer Protection Law provides a series of protections to ensure fair trade practices. Get acquainted with these principles to safeguard your transactions.

2. Keep your Receipts: Always keep any proof of purchase, such as receipts or contracts. These materials are essential if you wish to make a complaint or dispute a charge later.

3. Research before Purchase: It’s important to thoroughly research your products and services before purchase. Familiarize yourself with any potential inherent risks.

consumer protection law in Turkey

Methods of Resolving Consumer Complaints in Turkey

When you have a complaint against a business in Turkey, you have several options for resolving the issue:

  1. Direct Negotiation: Start by contacting the business directly to express your concerns and attempt to resolve the matter. Provide necessary evidence, such as receipts, contracts, or correspondence, to support your claim.
  2. Consumer Rights Association: Get in touch with a consumer rights association, such as the Turkish Association of Consumer Rights or the Consumer Advocacy Foundation, who can provide advice, mediation, or legal representation if necessary.
  3. Consumer Arbitration Committees: Each province in Turkey has a Consumer Arbitration Committee where consumers can file complaints. These committees aim to resolve disputes through mediation or arbitration, ensuring a fair outcome for both parties.
  4. Ministry of Trade: The Ministry of Trade in Turkey has a Consumer Protection and Market Surveillance Department that handles consumer complaints on a national level. You can submit your complaint online or through their regional directorates.

Alternative Dispute Resolution Options

In addition to the methods mentioned above, there are alternative dispute resolution options available:

  1. Consumer Courts: For cases involving any consumer rights violations, you can file a complaint at the Consumer Courts, known as “Tüketici Mahkemesi” in Turkish. These courts are designed to handle consumer disputes efficiently and quickly.
  2. Legal Assistance: If the dispute cannot be resolved through negotiation or alternative methods, you may need to seek legal assistance. Hiring a lawyer specialized in consumer law can help guide you through the legal process and protect your rights effectively.

It is crucial to remember that keeping proper documentation and evidence of your interactions, transactions, and complaints can significantly strengthen your case and increase your chances of a favorable outcome.

By being aware of your consumer rights and knowing how to report unfair practices, you can protect yourself as a consumer in Turkey and contribute to a fair and transparent marketplace.

Consumer Protection Organizations and Resources

Key Consumer Protection Organizations in Turkey

In Turkey, consumer protection is taken seriously, and there are several organizations and resources available to help individuals report unfair practices and safeguard their consumer rights. These organizations work to ensure that consumers are protected from fraudulent, deceptive, and unfair practices by businesses.

  1. Consumer Complaint Center (Şikayetvar): Sikayetvar is an online platform where consumers can report their grievances against businesses. This platform allows individuals to submit complaints and track the progress of their complaints. It also provides useful information on consumer rights, legal procedures, and frequently asked questions.
  2. Turkish Competition Authority (RK): RK monitors and regulates fair competition in the market to protect consumers’ interests. They investigate anti-competitive practices, abuse of dominant position, and mergers that may harm consumer rights. Consumers can report unfair practices to RK, and they have the authority to impose fines and take legal actions against violators.
  3. Ministry of Trade: The Ministry of Trade in Turkey plays a crucial role in promoting fair trade practices and protecting consumers. They have various departments and directorates dedicated to consumer rights and provide guidance on consumer protection laws and regulations.