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DeFacto in Turkey: Sizes, Delivery, Returns and Gift Club

DeFacto in Turkey: kids' sizes by height, the care label, delivery and store pickup, 30-day returns, Gift Club points and dated prices.

ByAbdullah Habib
15 min read Updated: October 13, 2026
Summarize with:
Illustration: the entrance of a family clothing store under a plain navy band, with jeans and jumpers stacked on a low table, two mannequins in a beige trench coat and a rust jumper, and shoppers of all ages among the rails
Illustration: a family clothing store with a navy band over the door.

DeFacto is a Turkish clothing chain for women, men, children and babies, found in shopping centres and high streets across Turkey. This guide covers what you need in a store or on its website: kids’ sizes, which DeFacto sets by height, the symbols on the care label, delivery and store pickup, returns, the Gift Club points, and what clothes cost on one dated day. The facts come from DeFacto’s own pages, read through dated Wayback Machine captures; each source below carries its date.

DeFacto, in short · checked 12.10.2026

A Turkish family chain: kids’ sizes by height, free store pickup, 30 days to return.

  • Kids’ sizes by height – the label names an age, but the size guide sets each size by the child’s height in cm. The door-frame tool below finds the size.
  • Free delivery – from 1,099 TL, in DeFacto’s site text on 10 October 2026. Below that a delivery fee is added.
  • Store pickup – is free: order online, wait for the SMS code, show it at the till.
  • 30-day returns – free, by PTT Kargo with a return code, or in a store with the order number.
  • Gift Club – free to join: 5 % off the first purchase, then 3 % back in points that run out on 31 January of the next year.
  • Undated prices – none. Our price table carries its date, 9 September 2026.

DeFacto, in its own timeline

DeFacto is run by DeFacto Perakende Ticaret A.Ş., based in Küçükçekmece, Istanbul. Its company page says it started in 2004 and opened its first store in Istanbul. It then grew abroad: the first store outside Turkey opened in Kazakhstan in 2012. In April 2025 DeFacto said it reached customers in 100 countries through more than 500 stores and online marketplaces.

DeFacto in brief

Company
DeFacto Perakende Ticaret A.Ş.
Started
2004, with a first store in Istanbul
Reach
customers in 100 countries, through 500+ stores and online marketplaces (April 2025)
Sells
clothes for women, men, children and babies; sportswear; cosmetics

DeFacto company page, capture 25.04.2025; the menu of defacto.com.tr.

Milestones DeFacto lists

  • 2004 – DeFacto starts
  • 2012 – first store abroad, in Kazakhstan
  • 2016 – 100th store abroad, in Morocco; C&A Türkiye joins DeFacto
  • 2018 – first store in the EU, in Romania; 150th international store, in Malaysia
  • 2020 – online shop in the United Kingdom

Comparing chains? Our guide to LC Waikiki covers DeFacto’s best-known rival, and our list of Turkish clothing brands has the rest.

What clothes cost: list prices on 9 September 2026

On 9 September 2026 we read the first 24 items of nine DeFacto category pages, in Wayback Machine captures of that day, and noted their list prices. Many items also showed a lower campaign price. Lira prices change often, so read the table as a snapshot of that one day. To turn lira into your own currency, use our exchange rates page.

CategoryList pricesMiddle list priceOn campaign
Women’s T-shirts299.99–899.99 TL499.99 TL6 of 24 items, 200–299.99 TL
Women’s sweatshirts599.99–1,599.99 TL1,099.99 TL2 of 24 items, 419.99 TL
Women’s trench coats1,799.99–3,499.99 TL2,499.99 TL10 of 24 items, 1,259.99–3,149.99 TL
Men’s shirts799.99–1,699.99 TL1,299.99 TL22 of 24 items, 270–650 TL
Men’s jeans1,299.99–1,499.99 TL1,299.99 TL8 of 24 items, 600–909.99 TL
Men’s jackets1,299.99–3,499.99 TL2,499.99 TL11 of 24 items, 1,039.99–2,099.99 TL
Boys’ T-shirts249.99–699.99 TL399.99 TL7 of 24 items, 100–279.99 TL
Girls’ jeans799.99–1,499.99 TL999.99 TL9 of 24 items, 400–1,039.99 TL
Baby girls’ T-shirts299.99–499.99 TL399.99 TL23 of 24 items, 150–299.99 TL
List prices of the first 24 items on each DeFacto category page, Wayback Machine captures of 9 September 2026. “Middle” is the median of the 24. Campaign prices: items that showed a lower campaign price that day.

Kids’ sizes go by height

DeFacto labels children’s clothes by age: “5-6 Yaş” means 5 to 6 years. But its size guide sets each size by the child’s height in centimetres, with chest, waist and hips beside it. A tall five-year-old may need 6-7 Yaş. So measure first, then pick the size by height.

Door frame · DeFacto’s kids’ size charts, captured 08.06.2026

Which kids’ size fits?

At 115 cm, take 5-6 Yaş: DeFacto cuts it for a height of 110–116 cm.

Chest, cm
58
Waist, cm
53.5
Hips, cm
62
Girls, 3 to 14+ years (cm)
SizeHeightChestWaistHips
3-4 Yaş98–1045450.558
4-5 Yaş104–110565260
5-6 Yaş110–1165853.562
6-7 Yaş116–122605564
7-8 Yaş122–1286256.566
8-9 Yaş128–134665970
9-10 Yaş134–1406860.572
10-11 Yaş140–146706274
11-12 Yaş146–1527363.577
12-13 Yaş152–156766580
13-14 Yaş156–1607966.583
14+ Yaş160826886
Boys, 3 to 14+ years (cm)
SizeHeightChestWaistHips
3-4 Yaş98–10457–5956–57.560–61.5
4-5 Yaş104–11059–6057.5–5861.5–63
5-6 Yaş110–11660–6158–58.563–64.5
6-7 Yaş116–12261–6358.5–59.564.5–67.5
7-8 Yaş122–12863–6559.5–60.567.5–70.5
8-9 Yaş128–13464–6759.5–6170.5–73.5
9-10 Yaş134–14067–7061–62.573.5–76.5
10-11 Yaş140–14670–7362.5–6476.5–79.5
11-12 Yaş146–15273–7664–65.579.5–82.5
12-13 Yaş152–15876–7965.5–6782.5–85.5
13-14 Yaş158–16479–8267–68.585.5–87.5
14+ Yaş164–17082–8568.5–7087.5–89.5

Example: a girl of 115 cm. “Yaş” means years of age: the label names an age, but the chart sets each size by height. Where two sizes meet (104 cm, say), both fit; the bigger one leaves room to grow.

Illustration: in a children's clothing store, a mother kneels and holds a mustard T-shirt against her daughter's shoulders to check the size, while a small boy hugs a pair of jeans
Illustration: holding a T-shirt up to check the size.

How DeFacto says to measure

  1. Height: barefoot, on a flat floor, up to the top of the head.
  2. Chest: under the arms, at the fullest point.
  3. Waist: at the narrowest point.
  4. Hips: at the fullest point.
  5. Always: on the body, without clothes, with the tape parallel to the floor, and without holding the breath.

Babies have their own chart, by months: 0-3 months is cut for 62 cm, 24-36 months for 98 cm. For adults, DeFacto uses Turkish (European) number sizes, with letter sizes beside them:

WomenLetterBust, cmWaist, cmHips, cm
32XXS76–7858–6086
34XS80–8262–6490
36S84–8666–6894
38M88–9070–7298
40L92–9474–76102
42XL97–9979–81106
44XXL105–10787–89112
463XL113–11595–97118
484XL121–123103–105124
505XL129–131111–113130
DeFacto women’s tops chart, with hips from its trousers and skirts chart (the inside leg is 77 cm in every size). Size guide, capture 08.06.2026.
MenLetterChest, cmNeck, cm
46XS9236
48S9638
50M10040
52L10442
54XL10844
56XXL11246
583XL11648
DeFacto men’s tops chart, size guide, capture 08.06.2026. Men’s trousers go by waist size: 30 is 86 cm, 32 is 90 cm, 34 is 94 cm, 36 is 98 cm.
ShoesTR / EUUKUSFoot, cm
Women3634.522.5
Women3745.523.5
Women3856.524
Women3967.525
Women406.5825.5
Men406.5825
Men417.5926
Men4289.526.5
Men43910.527.5
Men449.51128
Men4510.51229
DeFacto shoe charts, size guide, capture 08.06.2026. Measure the foot from heel to longest toe.

Reading the care label

Every DeFacto garment has a small label sewn inside, with up to five symbols in a fixed order: washing, bleaching, drying, ironing and dry cleaning. DeFacto’s product care page explains each symbol in Turkish. The label below starts with a common set for a cotton jumper; change any symbol to match your own.

Care label · DeFacto’s care symbols, captured 10.06.2026

What does the label in the collar say?

The tub is for washing. The number is the hottest water allowed; a bar under the tub means a gentle cycle, two bars a very gentle one.

Washing

Bleaching

Drying

Ironing

Dry cleaning

This label, read out

  1. Maksimum 30ºC sıcaklıkta yıkayınız.Machine wash at 30 °C at most
  2. Ağartıcı kullanılamaz.Do not bleach
  3. Tamburda düşük sıcaklıkta kurutulabilir.Tumble dry at low heat
  4. Orta ısıda ütülenebilir.Iron at medium heat
  5. Kurutemizleme yapılamaz.Do not dry clean

Tap a symbol on the label, then pick the one sewn into your own garment. The Turkish lines are DeFacto’s own wording for each symbol; the English is ours.

Illustration: a man holds up the collar of a rust-coloured jumper and reads the small white care label sewn inside it, next to an open washing machine and a drying rack
Illustration: check the label before the first wash.

Shoes: DeFacto’s own advice

  • No washing machine – never wash shoes in it.
  • Damp cloth – wipe them clean.
  • No solvents – keep chemical cleaners off them.
  • Rain – leather shoes not marked waterproof can soak up water.
  • Laces – untie them before you put shoes on or take them off.
  • No bare feet – don’t wear shoes without socks.

Delivery, pickup and paying

On defacto.com.tr you can have an order delivered, or collect it free in a DeFacto store. In DeFacto’s site text on 10 October 2026, delivery was free from 1,099 TL; below that a delivery fee is added. We found no dated figure for that fee, so we don’t print one, and DeFacto’s pages give no delivery time that we could date.

WayCostGood to know
Home deliveryfree from 1,099 TL (site text, 10 October 2026); a fee below thatThe order is sent by cargo to your address.
Mağazadan Teslim Al (store pickup)free (help page, 14 June 2026)An SMS with a code arrives when the parcel is in the store; show it at the till.
Cash on delivery39.99 TL service fee (DeFacto page, 9 September 2026)Not with store pickup, not in every city, and with a daily limit.
DeFacto help pages and site text; dates as given. Rules can change, so check at checkout.
Illustration: at a clothing store till, a woman shows a code on her phone and a smiling assistant hands her a navy parcel across the counter
Illustration: store pickup with the SMS code.

Paying

  1. Instalments by credit card. In the site text on 10 October 2026, Garanti and Türkiye Finans cards could split a purchase from 500 TL, VakıfBank cards from 750 TL.
  2. Wallets. Masterpass, Hepsipay and Vodafone Pay are among the other options.
  3. Gift cards and points. A DeFacto gift card or Gift Points can pay part of the bill (more below).

Returns within 30 days

DeFacto gives 30 days to return an item, and returning is free. There are two ways:

  1. By cargo. Open the order in your account, start a return and note the return code. Hand the parcel to PTT Kargo with that code; it costs nothing. For some orders HepsiJet can pick the parcel up from your address.
  2. In a store. Bring the item and the order number; the return is free and done on the spot. Online orders can also be exchanged in a store.
  3. The refund. The money goes back to the way you paid, or you can take it as Gift Points. DeFacto’s pages give no refund time that we could confirm, so we don’t name one.

Gift Club and gift cards

Gift Club is DeFacto’s loyalty programme. Joining is free and fully digital: there is no card. At the till you give the phone number you signed up with, or scan the QR code in the DeFacto app. You get 5 % off your first purchase once, and from then on 3 % of what you spend comes back as Gift Points. The catch is the date: points earned in a calendar year can be used until 31 January of the next year, and then they are gone.

Points jar · Gift Club rules, captured 09.09.2026

What do Gift Points add up to, and when do they run out?

  • 135 TLOct–Dec 2026use by 31 January 2027
  • 405 TLJan–Sep 2027use by 31 January 2028

Dashed line: points from December 2026 and earlier can be used until 31 January 2027 only.

1,500 TL a month from October 2026 drops 540 TL of Gift Points into the jar over 12 months. The bottom layer, 135 TL, has to be spent by 31 January 2027.

Back each month
45 TL
In points
4,500 points
Over 12 months
540 TL
5 % off a first order this size
75 TL

Example: 1,500 TL a month from October 2026. The jar follows DeFacto’s Gift Club rules: 3 % back as points, 100 points = 1 TL, counted on the amount with VAT and without shipping. Points land at once for store purchases and within 7 days online. They can’t pay for shipping, and they can’t be spent on a purchase where a campaign earns you points. Gift Club works in Turkey only.

Gift Club rules worth knowing

Points count on the amount with VAT, without shipping, and they can’t pay for shipping. You can’t spend points on a purchase where a campaign gives you points. Gift Club works in Turkey only. Questions go to [email protected].

Gift cards

Valid
1 year
Where
all DeFacto stores, outlets included
Spending
in parts; the rest stays on the card
Cash
no cash for the balance
For companies
[email protected]

DeFacto gift card page, capture 09.09.2026.

For visitors and contact

You can buy on defacto.com.tr without an account (“Üye Olmadan Devam Et”, continue without signing up). Your mobile number is checked with an SMS code, so you need a phone that receives Turkish texts. For the invoice and for store pickup, the form asks for a 10 or 11 digit tax number or Turkish ID number; without one, buying in a store is simpler.

The country menu of the Turkish site also lists Turkey in English, Kazakhstan, Azerbaijan, Egypt, Morocco and Iraq. We don’t say the Turkish site delivers abroad: we found no such rule in its pages. For more about ordering in Turkey, see our guide to online shopping in Turkey.

Customer service

Address
DeFacto Perakende Ticaret A.Ş., Atatürk Mah. Basın Ekspres Yolu Bahariye Cad. No: 31, 34307 Küçükçekmece / İstanbul

DeFacto customer service and wholesale pages, captures 09.09.2026.

Shopping more widely

Heading to the shops? Our guides to shopping in Edirne, Turkish leather brands and A101 cover more of the high street.

Questions about DeFacto

Is DeFacto a Turkish brand?

Yes. It is run by DeFacto Perakende Ticaret A.Ş. in Istanbul and started in 2004, according to its company page.

How do DeFacto kids’ sizes work?

The label names an age (“5-6 Yaş” is 5 to 6 years), but the size guide sets each size by height: 5-6 Yaş is cut for 110–116 cm. Measure the child and use the door-frame tool above.

What is a women’s 38 at DeFacto?

Size M, for a bust of 88–90 cm and a waist of 70–72 cm, in DeFacto’s women’s tops chart.

Is delivery free?

From 1,099 TL it was, in DeFacto’s site text on 10 October 2026; below that a fee is added. Store pickup is free.

How do I return a DeFacto order?

Within 30 days, for free: by PTT Kargo with the return code from your order page, or in a store with the order number. You can take the refund as Gift Points.

What is DeFacto Gift Club?

The free loyalty programme: 5 % off your first purchase, then 3 % back in Gift Points (100 points = 1 TL). Points earned in a year can be used until 31 January of the next year.

Can I order without an account?

Yes, as a guest. Your mobile number is checked by SMS, and the invoice or pickup form asks for a 10 or 11 digit tax or Turkish ID number.

How do I contact DeFacto?

Call 0850 333 22 86. Gift Club questions go to [email protected].

Sources and limits

defacto.com.tr does not open for automated readers, so we read DeFacto’s pages through dated Wayback Machine captures; each source below gives its day. We left out what we could not trace to a dated DeFacto page: the delivery fee below the free line, delivery and refund times, store opening hours, franchise claims and employee numbers (the company page gave two different counts in 2025).

  1. Hakkımızda (about DeFacto) – DeFacto, capture 25.04.2025, checked 12.10.2026
  2. Müşteri Hizmetleri (customer service) – DeFacto, capture 09.09.2026, checked 12.10.2026
  3. Site text: delivery, payment, returns, guest checkout, country menu – DeFacto, capture 10.10.2026, checked 12.10.2026
  4. Kapıda Nakit Ödeme (cash on delivery) – DeFacto, capture 09.09.2026, checked 12.10.2026
  5. Bi Tıkla Mağazada (store pickup) – DeFacto, capture 14.06.2026, checked 12.10.2026
  6. İade ve Değişim İşlemleri (returns and exchanges) – DeFacto, capture 09.09.2026, checked 12.10.2026
  7. Beden Rehberi (size guide) – DeFacto, capture 08.06.2026, checked 12.10.2026
  8. Ürün Bakımı (product care) – DeFacto, capture 10.06.2026, checked 12.10.2026
  9. Gift Club: Sıkça Sorulan Sorular (questions) – DeFacto, capture 09.09.2026, checked 12.10.2026
  10. Hediye Çekleri (gift cards) – DeFacto, capture 09.09.2026, checked 12.10.2026
  11. Wholesale – DeFacto, capture 09.09.2026, checked 12.10.2026
  12. Category pages for the price table: Women’s T-shirts, Women’s sweatshirts, Women’s trench coats, Men’s shirts, Men’s jeans, Men’s jackets, Boys’ T-shirts, Girls’ jeans, Baby girls’ T-shirts – DeFacto, captures 09.09.2026, checked 12.10.2026

The four pictures are illustrations made for this page. The navy band stands for the shop’s colour; there is no logo in them.

Article Information

Written by: Abdullah Habib
Published: August 29, 2023
Category: Shopping

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