Hepsiburada in English: Ordering, Premium, Delivery and Returns
Hepsiburada for foreigners: the Turkish checkout words in English, same-day and next-day delivery, Hepsimat lockers, Premium at 69.90 TL, payment options and free 14-day returns.
Table of Contents
Yes, you can shop on Hepsiburada as a foreigner living in Türkiye: you need a delivery address here and a way to pay. The site speaks Turkish, so this guide decodes the checkout words, shows which delivery option reaches you when, works out whether Premium (69.90 TL a month) pays back, and walks you through a free return within 14 days.
Short answer · checked 14.10.2026
Hepsiburada is a marketplace with more than 101,000 stores and one basket. The tricky parts are the Turkish words and the payment, not the shop itself.
- Ordering: basket, Alışverişi tamamla, address, payment, two contract boxes, Siparişi Onayla. The summary shows the total with VAT (KDV) and shipping before you confirm.
- Delivery: free next-day delivery on items marked Yarın kapında; the same evening in İstanbul if Hepsiburada itself sells the item and you order by 13:00 (54.90 TL); 674 Hepsimat pickup points.
- Returns: 14 days from delivery, collected free from your door. By law the refund is due within 14 days of handing the parcel over.
- Premium: 69.90 TL a month or 539 TL a year for free shipping, 3% back up to 25 TL per order and the paid delivery slots for free.
- Cards from abroad: Hepsiburada’s payment page doesn’t say whether they work. Turkish debit cards, Anında Havale and bank transfer are on its list.
- Passwords: Hepsiburada says it never asks for your password by phone or e-mail.
What Hepsiburada is and who sells to you
Hepsiburada is a marketplace. Hepsiburada sells part of the range itself, and other stores sell the rest through the same basket and checkout. Its page for sellers counts the figures below. Since 29 January 2025, the Kazakh company Kaspi.kz has owned 65.41% of Hepsiburada; Kaspi said the two keep their own brands and ways of working.
- Active stores
- 101,000+ Opening a store is free.
- Products
- 201 million+ From phones to nappies.
- Visits a month
- 210 million Hepsiburada’s own count.
- Active customers
- 12 million Hepsiburada’s own count.
The seller matters more than you might think. Look for the seller line on the product page: only items with Satıcısı Hepsiburada (sold by Hepsiburada) can come the same evening or the next morning. Items from other stores still go through Hepsiburada’s checkout, returns and contracts.
Ordering in English: the Turkish words on the way
You meet about a dozen Turkish words between the basket and your door. Tap a stop to see what it means and what to check there. The words come from Hepsiburada’s order guide and its delivery, returns and payment pages.
Checkout decoder · 12 stops
From the basket to your door, in Turkish
Checkout
After you order
1Sepete ekle
Add to basket
The button on every product page. First check who sells the item: Satıcısı Hepsiburada means Hepsiburada itself, and only those items can come the same evening or the next morning.
2Sepetim
My basket
Change the number of items or remove one, and check the amount to pay before you go on.
3Alışverişi tamamla
Complete your shopping
Takes you from the basket to the address and the payment. Nothing is ordered yet.
4Teslimat Adresi
Delivery address
Pick a saved address or add a new one. Ekle/Değiştir means add/change. A wrong address can still be changed in Siparişlerim until the parcel goes to the courier.
5Teslimat seçenekleri
Delivery options
Where offered, a faster slot or a day you choose (Randevulu Teslimat). The delivery picker below shows which ones you can get.
6Ödeme Yöntemi
Payment method
Card, bank transfer (Havale/EFT), Hepsifinans, Hepsipay balance or shopping credit. Peşin is a single payment, taksit means instalments.
7Ön Bilgilendirme Formu · Mesafeli Satış Sözleşmesi
Pre-contract information form · distance sales contract
Two boxes to tick before you can order. Hepsiburada keeps both documents for 10 years, and you can open them in Siparişlerim.
8Siparişi Onayla
Confirm the order
The last button. The summary above it (Siparişi tamamla) shows the total including VAT (KDV) and the shipping fee.
9Siparişlerim
My orders
Change the address before the parcel goes to the courier, cancel straight after ordering, start a return and open your contracts.
10sipariş alındı
Order received
The first order status. On next-day Yarın kapında orders, the address can only change at this stage, and the delivery date then moves.
11Kolay iade et
Easy return
Starts a return from the order. Then pick Adresimden ücretsiz teslim alınsın: “collect it free from my address”.
12Taleplerim
My requests
Under Siparişlerim: the status of a return, its shipment code (kargo gönderi kodu, also sent by e-mail) and where you cancel a pickup.
You must be at least 15 to buy on Hepsiburada directly; younger children buy through an adult. To find products, search by brand and model number first; our guide to online shopping in Turkey covers the other big Turkish shops too.
Delivery: which option reaches you when
Next-day delivery, Yarın Kapında, is free on items with that icon. In İstanbul, items sold by Hepsiburada can come the same evening. Pick your city, the seller and your order time to see what you can choose and what it costs.
Delivery picker · Hepsiburada and HepsiJET
When can your order reach you?
You live in
Sold by
Bugün KapındaToday at your door
Today, 18:00–23:00
İstanbul only, items sold by Hepsiburada, ordered between 00:01 and 13:00. Not for large items such as white goods or furniture.
You can pick it54.90 TL
Yarın Sabah KapındaTomorrow morning
Tomorrow, 09:00–13:00
Items sold by Hepsiburada and delivered by HepsiJET, ordered by 23:59.
You can pick it49.90 TL
Yarın KapındaTomorrow
Tomorrow, during the day
Items with the Yarın kapında icon, from any store taking part; the listing filter shows only those. A set time slot costs 49.90 TL (free with Premium) and is only for Hepsiburada’s own items in İstanbul, Kocaeli, Ankara, İzmir and Bursa.
If the product shows itFree
Pazar KapındaSunday delivery
Sunday
HepsiJET deliveries, in all 81 provinces.
If the product shows itFree
Randevulu TeslimatOn the day you choose
A day you pick at checkout
HepsiJET deliveries. These orders can’t go to a Hepsimat pickup point.
If the product shows it49.90 TL
Example above: İstanbul, ordered at 11:00, sold by Hepsiburada, without Premium. Fees from Hepsiburada’s delivery page, checked 14.10.2026.
Two catches. There is no next-day delivery on public holidays. And what you can pick depends on the seller, the time and the day, so the checkout shows the real choice for your address. The standard shipping fee for orders without Premium isn’t listed on Hepsiburada’s pages; you see it in the order summary before you confirm.
Most parcels come with HepsiJET, Hepsiburada’s courier company (D Fast A.Ş.), which delivers in all 81 provinces. If you’re out, it comes a second time. In HepsiJET’s tracking you can ask it to leave the parcel with a neighbour (Komşuma Bırak) or change the date (Tarih Değişikliği). Large items over 40 desi go with HepsiJET XL.
Hepsimat pickup points
Not home all day? Collect it.
- Where
- 674 points: in malls, Workinton offices, Vestel shops, HepsiJET branches, DRYTURK dry cleaners, some markets and 24-hour lockers.
- Open
- Malls 10:00–22:00 every day, lockers 24 hours, other points mostly 08:00–24:00.
- Collect
- Within 3 days, with the code sent by text message, or the parcel goes back to the seller. Only the person named on the order can collect.
- Limits
- Up to 30 desi (lockers 15). Not for gold or jewellery. No payment at the point, no minimum order, no extra fee.
- Returns
- Selected malls, Workinton and DRYTURK also take returns: start Kolay iade et first and write your name and return code on the parcel.
Premium: does 69.90 TL a month pay back?
Hepsiburada Premium costs 69.90 TL a month or 539 TL a year. The yearly plan works out at 44.92 TL a month: 299.80 TL less than twelve monthly payments. In return you get free shipping on almost everything, 3% back as Hepsipara (shop credit) up to 25 TL per order, and the paid delivery slots for free. Set the scale to your own month.
Premium scale · your month
What goes in, what comes back
Example: 4 orders of 600 TL and 1 next-morning delivery a month, on the monthly plan.
- Hepsipara: 3% per order, at most 25 TL
- 4 × 18.00 TL = 72.00 TL
- Delivery fees you don’t pay (49.90 TL each)
- 49.90 TL
Premium gives back 52.00 TL more than it costs this month.
Not counted: the standard shipping you save on orders that would otherwise pay it (Hepsiburada doesn’t publish that fee) and the HBO Max plan. Hepsipara is shop credit, not cash, and it expires after 30 days.
| Benefit | What you get | Small print |
|---|---|---|
| Free shipping (kargo bedava) | On every order | Except gold, digital products, coupons and items shipped from abroad (yurt dışı ürünler) |
| Hepsipara | 3% back, at most 25 TL per order | Usually loaded at once, sometimes up to 15 days later; expires 30 days after loading; a minimum basket applies; not on gold, gift cards, digital games, e-books, fuel or tickets; cancelled if you return the order |
| Premium Worldcard | 8% back, at most 65 TL per order | When you pay with that credit card |
| Fast and set-day delivery | Same evening, next morning and Randevulu Teslimat free | Where the checkout offers them |
| Returns from your door | Free pickup | Within 14 days of delivery, in the original undamaged box with all accessories and gifts |
| HBO Max | The plan with ads | Activate it on the Premium page; Türkiye only, no downloads; offer runs until 15 December 2026 |
Premium is paid by credit or debit card; the Hepsipay balance can’t pay it. Both plans renew by themselves. You can cancel at any time under Premium’u Yönet (manage Premium) or through customer service: a monthly plan runs to the end of the paid month, and a yearly plan gives part of the money back only in some cases, so ask customer service first. Intro offers change; on 14 October 2026 the Premium page offered the first month for 1 TL. All Hepsipara earned from all campaigns together is capped at 3,500 TL a month.
Paying: cards, transfers and instalments
Hepsiburada lists nine kinds of payment. Its payment page doesn’t say whether cards issued abroad work. If yours is refused, a Turkish debit card, Anında Havale or a bank transfer from a Turkish account are on the list. Tick what you have.
Payment finder · 9 ways
What can you pay with?
5 of 9 ways open to you
Kredi kartıCredit card
Single payment with any bank’s credit card; up to 9 instalments at the cash price with the banks shown. Card points go in the Kullan (use) box. Çoklu Kredi Kartı splits one order over two cards from Garanti, Yapı Kredi, İş Bankası, Akbank, QNB Finansbank, Halkbank or Ziraat.
Not stated: try it
up to 9 monthsBanka kartıDebit card
A debit card from any Turkish bank.
You can use it
Anında HavaleInstant transfer
You pay through your Turkish internet banking and the payment is confirmed at once.
You can use it
Havale/EFTBank transfer
You order first, then send the full amount with shipping. Details in the table below; confirmed within 1 business day.
You can use it
Hepsipay BakiyesiHepsipay balance
Your Hepsipara, wallet money and refunds. Refunds of orders paid this way go back to the balance as soon as the return is approved.
You can use it
Hepsiburada LimitiHepsiburada credit limit
Up to 12 instalments without using your card limit; the instalments are charged to a card you choose.
Offer shown at checkout
up to 12 monthsHepsifinansShopping credit
Hepsiburada’s shopping credit, not tied to a bank: up to 12 months.
Offer shown at checkout
up to 12 monthsAlışveriş KredisiShopping loan
Loan offers from partner lenders at checkout: up to 36 months, with rates starting from 0%.
Offer shown at checkout
up to 36 monthsWorld PAY · GarantiPayBank wallets
If you bank with Yapı Kredi (World Mobil) or Garanti BBVA (BonusFlaş), you pay in the bank’s app.
You can use it
Example above: a Turkish debit card, Turkish internet banking and a card from abroad. The ruler shows the longest instalment plan on Hepsiburada’s payment page (36 months).
- When to pay
- After you place the order with Havale/EFT as the payment method.
- Description
- Your 9-digit order number.
- Amount
- The full order total, shipping included.
- Recipient
- D-Market Elektronik Hizmetler ve Tic. A.Ş. (Hepsiburada’s company name)
- Confirmed
- Within 1 business day. Your bank may charge a fee for the transfer.
Prices are in Turkish lira. If your money is in another currency, check the day’s rate with our lira exchange rates; your own bank decides the rate and any fee it adds to a card payment.
Returns: 14 days, collected from your door
Turkish law gives you 14 days from delivery to send most online orders back without a reason. On Hepsiburada a courier collects the parcel from your door for free. Enter your delivery date and the day the courier comes to see your deadlines.
Return calendar · Distance Contracts Regulation, Art. 9 and 12
Your return deadlines
- DeliveredWed, 14 October 2026
- Courier collects the parcelSat, 17 October 2026
- Last day to ask for the returnWed, 28 October 2026
- Refund due bySat, 31 October 2026
The courier comes on day 3 of 14, inside the return window.
The refund deadline counts from the day you hand the parcel to the courier named by the seller (Art. 12). Example above: delivered on 14 October 2026, courier on day 3.
- Open the orderIn Siparişlerim, pick the item and tap Kolay iade et.
- Ask for a pickupChoose Adresimden ücretsiz teslim alınsın, then your address and a pickup date.
- Pack it completeOriginal box undamaged, with all accessories and any free gift that came with it. Have the shipment code ready: it comes by e-mail and shows in Taleplerim.
- Hand it overGive the parcel to the courier and keep an eye on the return in Taleplerim.
Booked the wrong day?
A pickup date or address can’t be changed. Cancel the request in Siparişlerim – Taleplerim and make a new one, still within the 14 days. A card refund goes back to your card limit in one go; a refund of an order paid with Hepsipay goes back to the balance as soon as the return is approved.
Distance Contracts Regulation · Art. 9 and 12
14 days to change your mind, 14 days to get your money back.
The rules come from Türkiye’s Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği). The 14 days start on the day you receive the item; if one order comes in several parcels, on the day the last one arrives. You can also withdraw before delivery. The seller must refund everything you paid, delivery included, within 14 days of the day you hand the item to the courier it named, and in one go.
When you return through the seller’s courier, you can’t be charged for the return. On a platform that takes the payment, such as Hepsiburada, the platform answers for the refund together with the seller. If a dispute stays open, the consumer arbitration board (Tüketici Hakem Heyeti) or the consumer court decides, within money limits set each December.
Not everything has the 14-day right. Besides the items in the calendar above, the regulation leaves out fresh and perishable food, items mixed with others after delivery, newspapers and magazines, services already started with your consent, dated services such as stays, car hire, moves and events, and opened books, software, DVDs, toner and cartridges.
Fake Hepsiburada pages and calls
Hepsiburada says it never asks for your password by phone or e-mail, its e-mails never carry attachments, and it sells only on www.hepsiburada.com, with no other sales or campaign sites. Its safety page names lookalike addresses that are not Hepsiburada.
Not Hepsiburada
- www-hepsiburada.coma dash instead of the dot
- www.hepsiiburada.coma double “i”
- Hepsiburada.citya different ending
- hepsiburadastok.coman extra word
What Hepsiburada says
- www.hepsiburada.comthe only shop address
- Pay with 3D Securethe code from your bank confirms the card payment
- No password requestsnot by phone, not by e-mail
- 0850 252 40 00to report fraud
A message with a “cheap stock” link, a prize or a refund that needs your card details is not from Hepsiburada. Open the app or type the address yourself and look in Siparişlerim.
Hepsiburada, Trendyol or Amazon, and orders from abroad
For the same product, compare the item price and the delivery total, and check who sells it and when it arrives. We cover the other big shops in their own guides: Amazon Turkey and Trendyol clothes, where sizing matters more than delivery. If you already pay for one shop’s delivery plan, count that before adding Premium.
Hepsiburada’s pages describe delivery within Türkiye; we found no current page about shipping to other countries. Premium’s free shipping also leaves out items shipped from abroad. Our guide to online shopping from Türkiye and international shipping covers cross-border orders.
Questions people ask
Is Hepsiburada available in English?
The site and app are in Turkish. The checkout decoder above translates the words you meet from the basket to a return; most browsers can also translate product pages.
Can I pay on Hepsiburada with a foreign card?
Hepsiburada’s payment page doesn’t say either way. If your card is refused, use a Turkish debit card, Anında Havale or a bank transfer from a Turkish account, which are all on the list.
How much is Hepsiburada Premium?
69.90 TL a month or 539 TL a year (checked 14.10.2026). It renews by itself until you cancel under Premium’u Yönet.
Is delivery free?
Next-day Yarın Kapında and Sunday Pazar Kapında delivery are free where the product shows them. With Premium, shipping is free on almost everything. Otherwise the order summary shows the shipping fee before you confirm.
Can I collect my order instead of waiting at home?
Yes: choose a Hepsimat point. You have 3 days to collect with the code sent by text message, and only the person named on the order can collect.
How long do I have to return an item?
14 days from the day you receive it, for most items. The pickup from your door is free, and the refund is due within 14 days of handing the parcel over.
Hepsiburada called and asked for my password. Is that normal?
No. Hepsiburada says it never asks for passwords by phone or e-mail. Hang up and report it on 0850 252 40 00.
Who owns Hepsiburada?
Kaspi.kz from Kazakhstan has held a 65.41% stake since 29 January 2025. Hepsiburada keeps its own brand and operations.
Sources and limits
We read every fact on the pages below on 14 October 2026. Prices, offers and delivery areas change, and the checkout always shows what applies to your order. This guide doesn’t list standard shipping fees or bank-by-bank instalment counts, because Hepsiburada’s public pages don’t give them, and it isn’t legal advice.
- Premium: price, benefits and questions — Hepsiburada, checked 14.10.2026
- Delivery options and fees — Hepsiburada, checked 14.10.2026
- Hepsimat pickup points — Hepsiburada, checked 14.10.2026
- Returns from your door — Hepsiburada, checked 14.10.2026
- Order guide — Hepsiburada, checked 14.10.2026
- Payment options — Hepsiburada, checked 14.10.2026
- Safe shopping — Hepsiburada, checked 14.10.2026
- Selling on Hepsiburada: marketplace figures — Hepsiburada, checked 14.10.2026
- Hepsipay wallet — Hepsipay, checked 14.10.2026
- HepsiJET delivery services — HepsiJET, checked 14.10.2026
- Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), Art. 9, 12, 13 and 15 — mevzuat.gov.tr, checked 14.10.2026
- Kaspi.kz completes acquisition of a controlling stake in Hepsiburada (29.01.2025) — Kaspi.kz, checked 14.10.2026
The pictures are illustrations made for this guide; they show no real shop, courier or person.
