Koton Turkey: Size Charts, Delivery Fees and Returns
Test your measurements on twelve Koton size charts, find a shop in 66 cities, see the fixed delivery fees and work out your two return dates.
Table of Contents

Koton prints a different size chart for each kind of garment. A men’s M is 50 on tops and 42 on trousers, so one letter does not give you one size. Test your own measurements on the size wall below, then check the shops, the fees and the two return dates before you pay.
The short version
Twelve charts, 244 shops,
and two return dates to write down.
- Size: use the chart for your kind of garment. Koton says its charts show averages for body size, not the size of the garment itself (Koton size guide, checked 21.10.2026).
- Delivery in Türkiye: 79.99 TL, free from 3,000 TL. Collecting in a shop is free. Express in Istanbul is 149.99 TL (Koton delivery page, checked 21.10.2026).
- Returns: the law gives you 14 days from delivery. Koton’s own rules give you until 30 days from dispatch. Sending it back with the courier Aras Kargo is free.
- Shops: 244 in 66 cities. İstanbul has 62, İzmir 20 and Ankara 13.
- Franchise shops do not take refunds for online orders.
The Size Wall
Type your measurements, see which shelf lights up
Each cubby is one printed row of Koton’s chart, with its size on the shelf label. The first number you type lights an amber lamp, the second a teal lamp. If the two lamps land on different shelves, you see both. No size is picked for you.
Example on the wall: Women · Trousers and skirts, waist 70 cm, hips 100 cm. Turn on JavaScript to type your own numbers and pick another chart. All twelve charts are printed as tables below the wall.
Women · Trousers and skirts
- XXS3260 · 86
- XS3464 · 90
- S3668 · 94
- M3872 · 98
- L4078 · 104
- XL4284 · 110
- 2XL4490 · 116
- 3XL4696 · 122
- 4XL48102 · 128
Amber lamp: the first numberTeal lamp: the second numberBright lamp: on a printed row. Dim lamp: between two rows.
- S–MWaist 70 cm
- M–LHips 100 cm
- Waist 70 cm: between size S / 36 (68 cm) and size M / 38 (72 cm).
- Hips 100 cm: between size M / 38 (98 cm) and size L / 40 (104 cm).
Both measurements share size M / 38. The printed rows are reference points, not limits.
Say it in the shop
Read all twelve charts as tables
| Neck | Bust | Waist | |
|---|---|---|---|
| XXS32 | 31 | 78 | 60 |
| XS34 | 32 | 82 | 64 |
| S36 | 33 | 86 | 68 |
| M38 | 34 | 90 | 72 |
| L40 | 35 | 96 | 78 |
| XL42 | 36 | 102 | 84 |
| 2XL44 | 37 | 108 | 90 |
| 3XL46 | 38 | 114 | 96 |
| 4XL48 | 39 | 120 | 102 |
| Waist | Hips | Inside leg | |
|---|---|---|---|
| XXS32 | 60 | 86 | 75 |
| XS34 | 64 | 90 | 75 |
| S36 | 68 | 94 | 75 |
| M38 | 72 | 98 | 75 |
| L40 | 78 | 104 | 75 |
| XL42 | 84 | 110 | 75 |
| 2XL44 | 90 | 116 | 75 |
| 3XL46 | 96 | 122 | 75 |
| 4XL48 | 102 | 128 | 75 |
| Waist | Hips | Inside leg L30 | Inside leg L32 | Inside leg L34 | |
|---|---|---|---|---|---|
| 25 | 60 | 87 | 76 | 81 | 86 |
| 26 | 64 | 91 | 76 | 81 | 86 |
| 27 | 68 | 95 | 76 | 81 | 86 |
| 28 | 72 | 99 | 76 | 81 | 86 |
| 29 | 76 | 103 | 76 | 81 | 86 |
| 30 | 82 | 107 | 76 | 81 | 86 |
| 31 | 88 | 113 | 76 | 81 | 86 |
| 32 | 94 | 119 | 76 | 81 | 86 |
| 33 | 100 | 125 | 76 | 81 | 86 |
| Neck | Bust | Waist | |
|---|---|---|---|
| L40 | 35 | 96 | 78 |
| XL42 | 36 | 102 | 84 |
| 2XL44 | 37 | 108 | 90 |
| 3XL46 | 38 | 114 | 96 |
| 4XL48 | 39 | 120 | 102 |
| Waist | Hips | Inside leg | |
|---|---|---|---|
| L40 | 78 | 104 | 75 |
| XL42 | 84 | 110 | 75 |
| 2XL44 | 90 | 116 | 75 |
| 3XL46 | 96 | 122 | 75 |
| 4XL48 | 102 | 128 | 75 |
| Neck | Chest | Waist | |
|---|---|---|---|
| XXS44 | 34.5 | 88 | 73 |
| XS46 | 36 | 92 | 77 |
| S48 | 37.5 | 96 | 81 |
| M50 | 39 | 100 | 85 |
| L52 | 40.5 | 104 | 89 |
| XL54 | 42 | 108 | 93 |
| 2XL56 | 43.5 | 112 | 97 |
| 3XL58 | 45 | 116 | 101 |
| 4XL60 | 46.5 | 120 | 105 |
| Waist | Hips | Inside leg | |
|---|---|---|---|
| XXS36 | 73 | 90 | 80 |
| XS38 | 77 | 94 | 80 |
| S40 | 81 | 98 | 80 |
| M42 | 85 | 102 | 80 |
| L44 | 89 | 106 | 80 |
| XL46 | 93 | 110 | 80 |
| 2XL48 | 97 | 114 | 80 |
| 3XL50 | 101 | 118 | 80 |
| 4XL52 | 105 | 122 | 80 |
| Neck | Chest | Waist | |
|---|---|---|---|
| XXS44 | 34.5 | 88 | 70 |
| XS46 | 36 | 92 | 74 |
| S48 | 37.5 | 96 | 78 |
| M50 | 39 | 100 | 82 |
| L52 | 40.5 | 104 | 86 |
| XL54 | 43.5 | 108 | 90 |
| 2XL56 | 45-46 | 112 | 94 |
| 3XL58 | 45 | 116 | 98 |
| 4XL60 | 46.5 | 120 | 102 |
| Waist | Hips | Inside leg L30 | Inside leg L32 | Inside leg L34 | |
|---|---|---|---|---|---|
| 29 | 79 | 96 | 76 | 81 | 86 |
| 30 | 81 | 98 | 76 | 81 | 86 |
| 31 | 83 | 100 | 76 | 81 | 86 |
| 32 | 85 | 102 | 76 | 81 | 86 |
| 33 | 87 | 104 | 76 | 81 | 86 |
| 34 | 89 | 106 | 76 | 81 | 86 |
| 36 | 93 | 110 | 76 | 81 | 86 |
| 38 | 97 | 114 | 76 | 81 | 86 |
| 40 | 101 | 118 | 76 | 81 | 86 |
| Neck | Chest | Waist | |
|---|---|---|---|
| L52 | 40.5 | 104 | 89 |
| XL54 | 42 | 108 | 93 |
| 2XL56 | 43.5 | 112 | 97 |
| 3XL58 | 45 | 116 | 101 |
| 4XL60 | 46.5 | 120 | 105 |
| Waist | Hips | Inside leg | |
|---|---|---|---|
| L44 | 89 | 106 | 80 |
| XL46 | 93 | 110 | 80 |
| 2XL48 | 97 | 114 | 80 |
| 3XL50 | 101 | 118 | 80 |
| 4XL52 | 105 | 122 | 80 |
| Waist | |
|---|---|
| S36 | 95 |
| M38 | 100 |
| L40 | 105 |
Numbers are the centimetres printed in Koton’s size guide, checked 21.10.2026. Printed rows are body-size references, not fit limits. No UK or US size, shoe size or other brand’s chart is worked out from them. Neck and inside leg are shown for reading but not used to light the wall.
Read the chart for your garment three traps
Measure yourself first. Use a soft tape. Stand straight and breathe normally. Keep the tape level and snug, not tight. Measure the fullest part of the bust or chest, the natural waist, and the widest part of the hips. Then open the chart for the exact kind of garment.
Koton says its standard charts show averages for height and body size. They are not the size of a garment. Every row is a reference point, not a limit. That is why the wall shows two shelves when your waist and your hips point to different sizes.
Three traps
- Tops and trousers use different numbers. A men’s M is 50 on tops and 42 on trousers. Both rows have an 85 cm waist reference.
- Jeans numbers are labels, not inches. Women’s jeans 32 has a 94 cm waist reference. Men’s jeans 32 has 85 cm. L30, L32 and L34 are three inside-leg lengths (76, 81 and 86 cm).
- A product page can add its own table of garment measurements. That table describes the garment, not your body. Compare it with a similar garment of yours that fits, laid flat. Do not type it into the wall.
What the charts do not cover
- Children and babies: use Koton’s children’s and baby size guide.
- Bras, shoes and other items: use the size guide on the product page.
- Other brands: do not borrow a size from another brand’s chart.
Find a shop the mall directory
Choose a shop when fit is the question. Try sitting, walking and raising your arms in trousers, a jacket or a fitted shirt. Choose online when you want to read the fabric and the product details first. Use the sign below to find a shop in your city.
The Mall Directory
244 Koton shops in 66 cities
Pick a city on the sign. Choose a mall (AVM) or a street shop (cadde). Tap a shop name to see its place on Google Maps, or tap the phone number to call.
Adana 8
- CeyhanCeyhan0538 271 91 76
- AtatürkSeyhan0530 617 04 12
- Esas 01 BurdaSeyhan0534 260 46 71
- PınarSeyhan0532 232 39 97
- RealSeyhan0533 581 72 82
- OptimumYüreğir0530 969 72 19
- TorosÇukurova0542 380 91 21
- Turgut ÖzalÇukurova0322 234 14 44
Adıyaman 1
- AdıyamanMerkez0543 447 31 82
Afyonkarahisar 1
- Afyon ParkMerkez0531 500 88 32
Amasya 1
- ParkMerkez0538 975 39 65
Ankara 13
- EryamanEtimesgut0533 493 12 90
- MetromallEtimesgut0538 634 83 37
- AnterasKeçiören0533 554 78 47
- AnatoliumMamak0530 108 15 45
- A CityYenimahalle0533 696 29 32
- AnkamallYenimahalle0533 815 96 34
- AtlantisYenimahalle0533 968 86 67
- GimatYenimahalle0538 942 92 02
- GordionÇankaya0539 933 08 73
- KentparkÇankaya0530 370 33 93
- Kızılay MeydanÇankaya0538 927 13 58
- TaurusÇankaya0534 360 23 58
- Tunalı HilmiÇankaya0538 052 04 69
Antalya 12
- AlanyaAlanya0536 860 89 37
- Alanya Time CenterAlanya0533 492 78 73
- KemerKemer0531 880 35 49
- AgoraKepez0531 930 64 74
- ErastaKepez0530 176 94 91
- Mall Of AntalyaKepez0537 989 55 64
- ÖzdilekKepez0530 290 77 67
- 5M MigrosKonyaaltı0530 794 50 78
- Manavgat NovadaManavgat0536 267 35 69
- MarkantalyaMuratpaşa0534 889 87 19
- TerracityMuratpaşa0539 519 81 60
- Land Of LegendsSerik0534 503 79 95
Artvin 1
Aydın 7
Balıkesir 6
- 10 BurdaAltıeylül0531 882 33 76
- AyvalıkAyvalık0534 366 07 41
- BandırmaBandırma0533 497 89 17
- Edremit NovadaEdremit0536 267 09 94
- Milli KuvvetlerKaresi0530 079 08 43
- Susurluk FestivaSusurluk0530 108 15 46
Batman 1
Bingöl 1
- BingölMerkez0541 417 30 59
Bitlis 1
- TatvanTatvan0541 599 51 13
Bolu 1
- 14 BurdaMerkez0533 507 40 37
Bursa 8
- İnegölİnegöl0533 295 44 04
- FSMNilüfer0535 025 44 87
- MarkaNilüfer0535 201 43 91
- AnatoliumOsmangazi0530 641 97 45
- As OutletOsmangazi0536 566 96 91
- Kent MeydanıOsmangazi0533 294 63 90
- KoruparkOsmangazi0533 968 85 80
- Zafer PlazaOsmangazi0533 202 65 20
Çanakkale 1
- BurdaMerkez0536 861 20 91
Çorum 1
- AHL ParkMerkez0531 342 44 52
Denizli 2
- ForumMerkezefendi0530 280 34 92
- TerasparkMerkezefendi0533 580 35 90
Diyarbakır 3
- DiyarbakırBağlar0507 090 12 65
- NinovaBağlar0530 153 23 13
- Ceylan KaravilKayapınar0530 387 39 12
Düzce 1
- DüzceMerkez0534 891 60 83
Edirne 2
- BendisKeşan0533 285 28 09
- ErastaMerkez0534 616 53 21
Elazığ 1
- ElysiumMerkez0531 724 77 13
Erzincan 1
- ErzincanMerkez0530 290 44 15
Erzurum 1
- MngYakutiye0538 590 89 02
Eskişehir 1
- Eskişehir Es ParkTepebaşı0533 296 61 69
Gaziantep 4
- Mütercim AsımŞahinbey0532 703 90 63
- ForumŞehitkamil0539 666 44 96
- Prime MallŞehitkamil0539 663 57 92
- SankoŞehitkamil0537 475 89 04
Giresun 1
- GiresunMerkez0537 855 62 04
Hatay 3
- Antakya Prime MallAntakya0535 341 11 24
- DörtyolDörtyol0533 695 31 10
- İskenderun Prime Mallİskenderun0533 276 90 46
Iğdır 1
- IğdırMerkez0537 507 67 37
Isparta 2
- MeydanMerkez0539 519 81 75
- IyasparkMerkez0533 581 08 71
İstanbul 62
- Ataşehir WatergardenAtaşehir0531 341 33 52
- Brandium AtaşehirAtaşehir0530 176 94 90
- Metropol İstanbulAtaşehir0531 103 77 66
- PelicanAvcılar0530 961 98 32
- Bahçelievler MetroportBahçelievler0538 634 83 71
- Şirinevler ABCBahçelievler0530 391 12 37
- Ataköy A PlusBakırköy0530 970 02 36
- CapacityBakırköy0531 684 92 12
- Koru FloryaBakırköy0535 976 70 01
- Marmara ForumBakırköy0531 307 07 98
- Bayrampaşa Forum İstanbulBayrampaşa0530 931 38 52
- 212 İstanbul PowerBağcılar0533 262 34 03
- Güneşli ParkBağcılar0530 470 16 40
- Mall of İstanbulBaşakşehir0530 469 50 17
- KavacıkBeykoz0530 469 50 03
- Beylikdüzü MigrosBeylikdüzü0539 665 93 15
- PerlavistaBeylikdüzü0530 290 44 05
- Beyoğlu BüyükBeyoğlu0531 685 31 97
- Beyoğlu İstiklalBeyoğlu0530 962 27 45
- Beyoğlu OdakuleBeyoğlu0531 882 33 67
- Beşiktaş IhlamurdereBeşiktaş0533 815 95 11
- AtirusBüyükçekmece0530 108 15 44
- Bahçeşehir AkbatıEsenyurt0530 370 33 91
- Esenyurt City CenterEsenyurt0536 026 88 63
- Marmara ParkEsenyurt0533 815 95 19
- ToriumEsenyurt0533 815 95 16
- Florentia VillageEyüpsultan0539 690 53 80
- KemerburgazEyüpsultan0530 641 97 46
- VialandEyüpsultan0537 855 37 59
- Fatih HistoriaFatih0530 317 55 02
- Viaport VeneziaGaziosmanpaşa0533 592 03 17
- Güngören Kale CenterGüngören0533 296 61 67
- Kadıköy RıhtımKadıköy0533 396 94 59
- KozzyKadıköy0531 765 17 73
- NaitulusKadıköy0533 815 96 81
- Kartal MarinaKartal0535 203 00 43
- Kağıthane AxisKağıthane0537 859 60 92
- Arena Park HalkalıKüçükçekmece0533 935 15 74
- Küçükyalı HiltownMaltepe0538 634 83 87
- Maltepe PiazzaMaltepe0537 596 74 64
- NeomarinPendik0530 290 77 69
- Pendik ÇarşıPendik0533 815 95 22
- PendoryaPendik0531 342 44 36
- ViaportPendik0530 317 55 03
- Sancaktepe CamsanparkSancaktepe0545 335 69 35
- Vadi İstanbulSarıyer0534 891 60 69
- SilivriSilivri0533 283 05 72
- Sultanbeyli AtlasparkSultanbeyli0533 592 03 16
- Tuzla Viaport MarinaTuzla0530 590 06 43
- Olivium 2Zeytinburnu0530 517 18 32
- Finans MerkeziÜmraniye0539 693 87 79
- Çekmeköy MetrogardenÜmraniye0538 271 94 01
- Ümraniye Alemdağ BüyükÜmraniye0533 815 96 82
- Ümraniye CanparkÜmraniye0530 317 55 01
- Ümraniye MeydanÜmraniye0530 330 54 48
- CapitolÜsküdar0535 201 44 06
- Emaar LibadiyeÜsküdar0531 297 65 84
- Üsküdar Nev ÇarşıÜsküdar0531 341 30 49
- CevahirŞişli0533 696 30 29
- HarbiyeŞişli0533 291 21 83
- Levent ÖzdilekŞişli0533 580 36 87
- Trump TowerŞişli0530 469 83 65
İzmir 20
- AgoraBalçova0530 644 25 71
- Balçova SelwayBalçova0531 103 77 67
- İstinye ParkBalçova0531 696 12 48
- WestParkBayraklı0531 297 65 74
- BergamaBergama0536 860 89 47
- Bornova ForumBornova0533 693 70 88
- Point BornovaBornova0533 611 21 20
- BucaBuca0536 860 89 34
- Gaziemir OptimumGaziemir0539 589 52 29
- Gaziemir Optimum Outlet CenterGaziemir0530 324 66 72
- Karşıyaka HilltownKarşıyaka0536 288 31 43
- Karşıyaka ÇarşıKarşıyaka0530 727 86 87
- MavibahçeKarşıyaka0535 570 48 35
- Kemeraltı Öktem PasajıKonak0531 297 65 80
- Konak PierKonak0535 570 48 32
- Kıbrıs ŞehitleriKonak0533 815 96 47
- ParkKonak0530 280 34 94
- Novada MenemenMenemen0534 891 60 17
- Çiğli EfesusÇiğli0530 391 12 41
- ÖdemişÖdemiş0531 307 07 94
Kahramanmaraş 1
- PiazzaOnikişubat0533 583 47 89
Karaman 1
- ParkMerkez0545 254 04 70
Kars 1
- KarsMerkez0533 297 65 13
Kastamonu 1
- KastamonuMerkez0543 316 27 78
Kayseri 2
- ForumMelikgazi0533 815 96 33
- ParkMelikgazi0533 202 65 19
Kırıkkale 1
- PodiumYahşihan0539 585 58 25
Kırklareli 2
- Lüleburgaz 39 BurdaLüleburgaz0537 596 74 48
- KırklareliMerkez0534 820 45 49
Kırşehir 1
- KırşehirMerkez0536 566 96 88
Kocaeli 6
- İzmit SymbolBaşiskele0534 015 23 20
- CenterGebze0530 290 44 01
- 41 Burdaİzmit0530 321 75 60
- Arasta Parkİzmit0533 152 79 91
- İstasyonİzmit0530 176 94 88
- N-Cityİzmit0533 911 59 15
Konya 3
- Kent PlazaSelçuklu0530 290 77 63
- KuleSelçuklu0530 311 74 98
- RealSelçuklu0530 931 39 03
Kütahya 1
- SeraMerkez0553 801 57 90
Malatya 1
- ParkYeşilyurt0531 886 69 39
Manisa 3
- Akhisar NovadaAkhisar0533 602 14 99
- Turgutlu AlphardTurgutlu0530 257 79 01
- ManisaŞehzadeler0530 153 23 22
Mardin 1
- MovaparkKızıltepe0542 827 12 53
Mersin 6
- TarsuTarsus0530 441 91 10
- ForumYenişehir0533 815 96 02
- GMK BulvarYenişehir0533 693 70 86
- MarinaYenişehir0535 018 92 36
- Palm CityYenişehir0534 360 23 83
- SayaParkYenişehir0506 652 14 80
Muğla 7
- Bodrum Midtown 2Bodrum0531 080 99 54
- Fethiye ErastaFethiye0538 949 02 90
- MarmarisMarmaris0537 855 40 86
- SahilMarmaris0530 962 27 46
- ParkMenteşe0539 788 64 36
- Rüya48 OutletMenteşe0537 721 72 84
- Milas PamelonMilas0539 583 65 47
Nevşehir 2
- ForumMerkez0530 280 34 91
- NissaraMerkez0536 026 88 71
Ordu 4
- NovadaAltınordu0535 201 44 02
- OrduAltınordu0539 788 65 28
- FatsaFatsa0539 583 15 21
- Ünye 15 Temmuz Şehitler MeydanıÜnye0544 281 97 67
Osmaniye 1
- Park 328Merkez0530 387 39 04
Rize 1
- ŞimalMerkez0531 696 12 11
Sakarya 3
- ÇarkAdapazarı0530 469 50 09
- Adapazarı AgoraSerdivan0534 365 99 76
- Adapazarı SerdivanSerdivan0535 018 92 35
Samsun 5
Şanlıurfa 1
- Şanlıurfa PiazzaEyyübiye0539 665 73 20
Siirt 1
Sinop 1
- SinopMerkez0539 953 64 24
Şırnak 1
Sivas 2
- İva ParkMerkez0539 583 95 99
- SivasMerkez0539 783 41 91
Tekirdağ 3
- TekiraSüleymanpaşa0530 644 26 44
- ÇerkezköyÇerkezköy0535 033 09 34
- Çorlu OrionÇorlu0538 271 92 01
Tokat 1
- NovadaMerkez0539 783 25 11
Trabzon 4
- ForumOrtahisar0533 815 96 78
- GazipaşaOrtahisar0530 782 67 49
- MaraşOrtahisar0534 891 59 78
- Cevahir OutletYomra0530 970 02 29
Uşak 1
- KarunMerkez0545 731 19 12
Van 1
- Vanİpekyolu0536 566 96 93
Yalova 1
- LimanMerkez0530 795 35 38
Yozgat 1
- YozgatMerkez0553 330 36 78
Zonguldak 3
- EreğliEreğli0530 469 50 11
- Esas 67 BurdaMerkez0538 945 67 16
- WestaMerkez0534 891 60 19
Franchise shops do not take refunds for online orders. The finder does not say which shops are franchises, so ask at the till before you bring a parcel. Shop names, districts and phone numbers come from Koton’s store finder, checked 21.10.2026.
Before you go
- You can order online and collect in a shop. It is free and the shop must not be a franchise (see the table below).
- In a shop, return or exchange within 30 days with your receipt. With no receipt, give the phone number on the sale: the shop looks the sale up by that number.
- A franchise shop does not refund an online order, and a card purchase in a franchise shop is returned in that shop only.
Delivery and fees the fixed ones in one table
Read the delivery fee at checkout before you pay. These are the fixed fees Koton publishes for addresses in Türkiye.
| What | Fee | Good to know |
|---|---|---|
| Standard delivery | 79.99 TL | Anywhere in Türkiye. Free for orders of 3,000 TL or more. About 1–5 working days. Koton sends an SMS and an e-mail when the parcel is dispatched. |
| Express delivery | 149.99 TL | Istanbul only, and not to Adalar, Şile, Silivri, Çatalca and Arnavutköy. Not with payment on delivery. If it cannot arrive the same day, the fee is refunded. |
| Collect in a shop | Free | Pay online. The shop must not be a franchise. About 1–5 working days to reach the shop. Collect within 7 days, with the invoice that Koton e-mails you. |
| Payment on delivery | 79.99 TL | Only for orders made with a Koton account, over 500 TL and under 5,000 TL. Cash or card at the door. The fee is not refunded if you return the order. |
At the door, open the parcel with the courier. If it is damaged, taped over or has the wrong item, ask the courier to write a damage report (Hasar Tespit Tutanağı) and hand the parcel back. Koton says it is not responsible for a damaged parcel that you accepted without a report.
These fees are for addresses in Türkiye. Other countries have their own Koton sites and terms: check the site for your country before you order.
Returns two dates, one slip
When the parcel arrives, write down two dates: the day it was dispatched and the day it was delivered. Enter them on the slip.
The Return Slip
Two dates for one parcel
Enter the day Koton sent the parcel and the day it reached you. The slip shows the last day under the law and the last day under Koton’s own rules.
Example: a parcel is dispatched on day 0 and delivered on day 2. Days 2 to 16 are inside both windows. Days 17 to 30 are inside Koton’s own window only. Turn on JavaScript to enter your own two dates.
Law and Koton’s rulesKoton’s own rules onlyLaw only
- Day 1614 days from delivery. The law and Koton’s own rules both cover you.
- Day 3030 days from dispatch. Koton’s own return rules cover you.
Write to Koton
Send it on the WhatsApp line on koton.com, by e-mail to [email protected] or tell it to the call centre on 0850 208 71 71. Replace the order number first.
- Sign in on koton.com. Open Hesabım then Siparişlerim and make a return request for the item.
- Koton gives you a code for a free return, the Kolay İade Kodu.
- Pack the item. Take it and the code to any Aras Kargo branch and say it is a Koton Firma İadesi. Keep the receipt.
- Or take it to a Koton shop in Türkiye that is not a franchise. Franchise shops do not take online returns.
Dates from Koton’s return page and the Ministry of Trade’s page on distance contracts, checked 21.10.2026.
What you can send back
- Clothes that are unused and undamaged, with the inner and outer tags still on.
- Underwear bottoms, swimwear and bikini bottoms, earrings, cosmetics, single-use items and opened perfume.
- A wrong or damaged item can go back in the same 30 days from dispatch, in a shop or by courier.
Money and cost
- Return shipping with Aras Kargo is free when you use the code.
- Koton refunds the card you paid with within 7 working days after it accepts the return, and e-mails you. Your bank decides when the money shows.
- The payment-on-delivery fee is not refunded.
Ordered without an account? Create an account with the same e-mail and make the request there. Koton’s return page also allows a paper with the order number and the reason, handed to Aras Kargo. The law is the same for every seller: the Ministry of Trade says that for a distance order you can cancel within 14 days of delivery without giving a reason. If you return the item with the courier the seller names, you do not pay the return cost.
Koton Club free points, with limits
Join at the till with your phone number, or in the app or on the website. It is free. You confirm your phone with a code.
What Koton lists
- 4% back in points on every purchase, in a shop, on the website or in the app. One point is worth 1 TL.
- A welcome gift: 250 TL in points if your first purchase is over 1,000 TL. Use it within 30 days, on an order over 500 TL, in one go.
- Birthday month: three times the points on the first purchase over 1,000 TL, once a year. Add your birthday to your profile first.
- Returns without a receipt: a Club benefit.
The limits
- Points are added within 7 days.
- Unspent points are deleted at the start of the next year.
- Points cannot pay the delivery fee.
- You can spend points on purchases inside Türkiye only.
Offers have end dates, selected products and minimum spends. Before you add an item to reach 3,000 TL for free delivery, compare the new total with your first one.
Words on a Koton page a short list
Learn these words before you order. You will see them at checkout and in your account.
| Turkish | It means |
|---|---|
| Sepet | Basket |
| İndirim | Discount |
| Kargo | Delivery |
| Beden | Size |
| Kolay İade Kodu | Easy-return code: the code for a free return |
| Mağazadan Gel Al | Collect in a shop |
| Kapıda ödeme | Payment on delivery |
| Hızlı teslimat | Express delivery |
| Hesabım | My account |
| Siparişlerim | My orders |
| Müşteri hizmetleri | Customer service |
Help with an order who to ask
For an order, call the customer service line on 0850 208 71 71 or write to [email protected]. Koton’s website also has a WhatsApp line. Have the order number, the product code and the e-mail on the order ready. For a damaged parcel or a wrong item, keep the packaging and take photos. Never send full card details or a bank password.
If you want to run a business with Koton outside Türkiye, the contact page on koton.com has a separate address for franchise and wholesale enquiries. Ask for the terms for your country.
Quick answers
What is a men’s M at Koton?
It depends on the chart. A men’s M is 50 on regular tops, 42 on regular trousers and 38 on belts. The jeans chart uses its own numbers. Choose the chart for your garment first.
Are Koton jeans numbers in inches?
No. They are Koton’s labels. Women’s jeans 32 has a 94 cm waist reference and men’s jeans 32 has 85 cm. Read the number on the chart, not the label.
How much is delivery in Türkiye?
Standard delivery is 79.99 TL, and free for orders of 3,000 TL or more. Express delivery in Istanbul is 149.99 TL. Collecting in a shop that is not a franchise is free.
How long do I have to return an online order?
Under the law, 14 days from delivery. Under Koton’s own rules, 30 days from the dispatch date. Write both dates down when the parcel arrives.
Can I return an online order in a shop?
Yes, in any Koton shop in Türkiye that is not a franchise. Franchise shops do not take refunds for online orders. Exchanges are made in any shop with the invoice or the dispatch note QR code on the parcel.
How do I pay on delivery?
Order with a Koton account. The order must be over 500 TL and under 5,000 TL. Koton adds a 79.99 TL service fee, and does not refund it if you return the order. Express delivery does not take payment on delivery.
Related: Shopping online in Turkey · Exchange rates
Sources
Open the source list
- Beden Tabloları — Koton size guide and its twelve chart images, the measuring steps and the note on averages, checked 21.10.2026
- Çocuk ve Bebek Beden Tablosu — Koton children’s and baby size guide, checked 21.10.2026
- Kargo ve Teslimat — Koton delivery, express delivery, collection in a shop and payment on delivery, checked 21.10.2026
- İptal ve İade — Koton cancellations and returns: dates, steps, exclusions and refunds, checked 21.10.2026
- Mağazalar — Koton store finder: 244 shops in 66 cities in Türkiye, with districts, phone numbers and map positions, checked 21.10.2026
- Koton Club — Koton Club points, welcome gift and limits, checked 21.10.2026
- İletişim — Koton contact page: customer service and franchise contacts, checked 21.10.2026
- Mesafeli Sözleşmeler Hakkında Bilgilendirme — Ministry of Trade, Consumer Protection and Market Surveillance: the 14 days from delivery for distance orders, checked 21.10.2026


