Carrefour in Turkey (CarrefourSA): shops, app, price tags and returns
Who owns the chain now, how a hypermarket differs from a mini market, how to read price tags and order in the app, and when the law lets you return a purchase.
Table of Contents
CarrefourSA is a Turkish supermarket chain that grew out of the first Carrefour hypermarket in Istanbul (1993) and became a joint venture between Carrefour and Sabancı Holding in 1996. Since 31 July 2026, it has been controlled by Yeni Mağazacılık A.Ş., the company that runs A101. At the end of 2025, CarrefourSA had 1,237 shops in 77 provinces, ranging from 19 hypermarkets to small mini markets and franchise shops on resort streets.
At a glance · checked 15.10.2026
A new owner, five store formats, price tags with a price per kilogram, and the law on returns.
- Owner: a joint venture between Sabancı and Carrefour until 31 July 2026; since then, Yeni Mağazacılık A.Ş. has held control (89.29%, KAP, 01.08.2026).
- Formats: as at 30 June 2026, 19 hypermarkets, 585 supermarkets, gourmet stores and mini markets combined, and 660 franchise shops.
- Price tags: compare the small print showing the price per kilogram or litre, rather than the large figure. If the checkout price is higher than the shelf price, the law says you pay the lower amount.
- App: ‘CarrefourSA Online Alışveriş’. The App Store listing gives English and Turkish as its languages; orders are delivered to your address or collected in store.
- Returns: you can cancel an online purchase within 14 days without giving a reason, except for perishable food and unsealed hygiene products. Returning an in-store purchase because you have changed your mind is at the shop’s discretion, rather than a right.
Who owns CarrefourSA: from Sabancı and Carrefour to Yeni Mağazacılık
For almost 30 years, the chain was jointly owned by Turkey’s Sabancı Holding and Carrefour Group (through the Dutch company Carrefour Nederland BV). On 17 April 2026, they agreed to sell their 89.28% stake to Yeni Mağazacılık A.Ş., and the deal closed on 31 July. The Competition Authority (Rekabet Kurumu) calls the buyer ‘Yeni Mağazacılık AŞ (A101)’.
| Shareholder | 31.12.2025 | 01.08.2026 |
|---|---|---|
| Hacı Ömer Sabancı Holding A.Ş. | 57,12% | — |
| Carrefour Nederland BV | 32,16% | — |
| Yeni Mağazacılık A.Ş. | — | 89,29% |
| Other shareholders, including stock market investors | 10,72% | 10,71% |
- 17.04.2026Sabancı and Carrefour Nederland agree to sell an 89.28% stake. The KAP disclosure values the whole company at 325 million dollars for the deal.
- 30.07.2026Rekabet Kurulu approves the deal subject to conditions (decision 26-27/789-331).
- 31.07.2026The deal closes and control passes to Yeni Mağazacılık A.Ş.
Rekabet Kurulu’s approval comes with conditions. A total of 48 shops must be sold: 38 CarrefourSA shops and 10 A101 shops; the notice does not list them. CarrefourSA is still operating separately from A101: according to the Authority’s notice of 6 August 2026, each company has its own managers and staff for day-to-day operations. For three years after the deal, the companies must seek to maintain their combined number of jobs and support at least 75 small and local producers and suppliers each year. Our A101 guide explains how A101 itself works, including its catalogues, app and delivery service.
Is it the same Carrefour as in France?
No. CarrefourSA is a Turkish company whose full name is CarrefourSA Carrefour Sabancı Ticaret Merkezi A.Ş. The Dutch company Carrefour Nederland BV held a 32.16% stake and sold it in 2026. The Turkish chain has its own app and loyalty card, CarrefourSA Kart.
Will my shop close?
It is not known. Rekabet Kurulu requires the sale of 38 CarrefourSA shops, but the notice gives no addresses. The chain was already regularly opening and closing shops, so check your shop in the app before making a trip.
Hyper, super, gourmet, mini: which shop are you looking at?
The company’s reports list five main formats. CarrefourSA runs its own shops, while franchise shops (called bayi in Turkish) are run by partners under the same sign. The figures below come from CarrefourSA’s KAP reports for two dates.
Hypermarket
The largest format, and where the chain began: the first opened in Istanbul’s İçerenköy district in 1993. Hypermarkets generally sell non-food goods as well as groceries.
Supermarket
A standard shop for everyday groceries and household goods. In 2025, 71 supermarkets changed format: one became a hypermarket, 20 became gourmet stores and 50 became mini markets.
Gourmet
A separate format in the company’s reports; the name means ‘gourmet’. The reports do not explain how its range differs, so check the individual shop’s details in the app.
Mini
A small neighbourhood shop. Their numbers grew when 50 supermarkets switched to this format.
Franchise
Shops run by partners under the CarrefourSA name, the largest group. Opening lists place them at petrol stations, motorway rest areas, residential complexes and holiday resorts.
As at 30 June 2026, the report groups supermarkets, gourmet stores and mini markets into a single figure: 585. At the end of 2025, the chain had 1,237 shops in 77 provinces (including two Horeca shops serving hotels, restaurants and cafés), 528,261 m² of retail space and, according to the company, almost 50,000 food and non-food products.
On the coast
Where to find CarrefourSA on holiday
Opening lists for 2025 and the first half of 2026 include Side, Kemer (Beldibi), Manavgat (Ilıca), Alanya (Mahmutlar and Konaklı), Kaş, Bodrum (Akyarlar), the marina in Marmaris and Ölüdeniz in Fethiye. Most are franchise shops; those in Konaklı and Kaş are supermarkets.
Addresses change quickly: the company’s lists show more than two hundred openings and more than two hundred closures in 2025 alone. The company says shop addresses and contact details are published on its website; check there or in the app for an individual shop’s opening hours.
Price tags: look at the small print
In Turkey, the Price Tag Regulation (Fiyat Etiketi Yönetmeliği) determines what must appear on a price tag. The price always includes all taxes, alongside the price per kilogram, litre or item, the country of manufacture and the date the price took effect. Everything is written in Turkish. To work out which pack is cheaper, compare the small print showing the unit price.
Shelf label · sample, illustrative figures
What a Turkish price tag must show
Packaged
- Name and featuresProduct type, variety and net weight: what sets it apart from the next item.Art. 5(2)(b)
- Price including all taxesThis is what you pay. Shown in TL, ‘Türk Lirası’ or with the ₺ symbol.Art. 5(2)(c), 9(4)
- Price per kilogramThe price per kg, litre or item: use it to compare packs. It can be omitted if it equals the pack price (exactly 1 kg).Art. 4(1)(g), 5(2)(ç), 5(6)
- Country of manufactureIn Turkish: İtalya means Italy, Almanya means Germany, Rusya means Russia.Art. 5(2)(a), 5(3)
- Price dateThe date from which the price and unit price apply.Art. 5(2)(d)
By weight
- Name and varietySalkım domates means tomatoes on the vine.Art. 5(2)(b)
- Price per kilogram onlyThis is enough for goods sold by weight: the scales calculate the total.Art. 5(5)
- The ‘Yerli Üretim’ markMeans ‘made in Turkey’. With this mark, the country can be omitted. The sample mark is illustrative.Art. 5(2)(e), 5(8)
- The bag’s weight does not countThe weight of the bag or wrapping (dara) is deducted when weighing. This rule has applied since 11 October 2025.Art. 4(1)(o), 9(2)
- Price dateThe date from which this price applies.Art. 5(2)(d)
Discount
- Name and volumeOlive oil, 2 litres.Art. 5(2)(b)
- Price before the discountThe lowest price in the 10 days before the discount. For perishables, such as fruit and vegetables, it is the previous price.Art. 11(1), amended 11.10.2025
- Discounted priceBoth prices must appear on the tag, and both must be legible.Art. 11(2); Law No. 6502, Art. 54(3)
- Price per litreCompare this with other bottles, rather than just the size of the discount.Art. 5(2)(ç)
- ‘İndirim’ means discountThe seller must prove that the product previously cost more.Art. 11(1)
Two packs
- The same teaOnly the pack weight differs.Art. 5(2)(b)
- The large figureTells you the pack price, but not which pack is better value.Art. 5(2)(c)
- The small print decides300 TL per kg versus 320 TL: the larger pack here costs 6.7% more. It happens, so always compare the price per kg.Art. 4(1)(g), 5(2)(ç)
Article numbers refer to the Price Tag Regulation (RG 28.06.2014, No. 29044, as amended). If a bottle carries a container deposit (depozito), the amount is shown separately on the price tag (Art. 5(2)(f)).
Law No. 6502, Art. 54(2) · Price Tag Regulation, Art. 10
Higher at the checkout than on the shelf? Pay the lower price.
«Etiket, tarife ve fiyat listelerinde belirtilen fiyat ile kasa fiyatı arasında fark olması durumunda tüketici lehine olan fiyat uygulanır.»
‘If the price on the tag differs from the checkout price, the price in the consumer’s favour applies.’ Photograph the price tag and show it to the cashier. In Turkish, say ‘Rafta fiyat farklı yazıyor’.
At the shelf
What to check on the shelf
- Is this your price tag? Match the name and weight on the tag to the pack in your hand.
- Two prices: the crossed-out figure is the price before the discount; the large figure is the new price. The price per kg or litre tells you which is better value.
- Card prices: check the app for CarrefourSA Kart loyalty card terms and offers.
At the checkout: lira, cards, bags and rewards
In-store payments are in Turkish lira: cash or a card your bank allows you to use abroad. If you are unsure whether your card will work, carry a little cash in lira. By law, plastic bags at the checkout cost money: the shop cannot give them away, so it is better to bring your own bag.
Loyalty card and Payfour
The app description says that CarrefourSA Kart points arrive by SMS. Read the card terms in the app before sharing your phone number and personal details. The company also has a second app, Payfour, whose description mentions ‘special offers and smart ways to pay’.
Kartla ödeyebilir miyim?
kart-lah ur-deh-yeh-bee-leer mee-yim?
Can I pay by card?
Tek çekim, lütfen.
tek cheh-kim, lewt-fen.
One payment, no instalments, please.
Poşet istemiyorum, teşekkürler.
po-shet ees-teh-mee-yo-room, teh-shek-kewr-ler.
No bag, thank you.
CarrefourSA Kart’ım yok.
kar-foor-sa kar-tuhm yok.
I don’t have a CarrefourSA card.
Rafta fiyat farklı yazıyor.
raf-tah fee-yat fark-luh yah-zuh-yor.
The shelf shows a different price.
Fişi alabilir miyim?
fee-shee ah-lah-bee-leer mee-yim?
Could I have the receipt?
Keep your receipt: you will need it if the product turns out to be faulty. Bags cost money under the Packaging Waste Regulation (Art. 5(8) and 11(1)(c)); we do not give a bag price here.
App and delivery: what the buttons mean
The app is called ‘CarrefourSA Online Alışveriş’ and is published by the company itself. The App Store listing gives two languages, English and Turkish; the description is in Turkish. On 15.10.2026 the listing also opened in the UK and US App Stores. It has the same name on Google Play.
Checkout · diagram based on the app description
App words — in English
Sepet
Teslimat
Adresime Teslim Edilsin
Mağazadan Teslim Alacağım
Ödeme
Kredi Kartı · Banka Kartı
Chippin · GarantiPay · Tosla · Flexo · Juzdan
Kapıda Kredi/Banka Kartı ile Ödeme
Kapıda Nakit Ödeme
Taksit seçenekleri · 3D güvenli ödeme
CarrefourSA Kart: puanlar SMS ile
Siparişi tamamla
Basket
Get order
Deliver to my address
I’ll collect in store
Payment
Credit or debit card
Payment services and wallets
Card payment at the door
Cash to the courier
Instalments · 3D Secure check
CarrefourSA Kart points by SMS
Place order
Delivery: check the app for the minimum order, fee and time slots for your address. The description mentions a free delivery option but does not give its terms.
Collection: the description calls this ‘Mağazadan Teslim Alacağım’, meaning ‘I’ll collect in store’. Check the app to see which shops offer collection.
- Kapıda … Ödeme
- Paying at the door by card or cash. According to the description, these options depend on your location.
- Taksit
- Instalments. According to the description, the options appear after you enter your card details.
- 3D güvenli ödeme
- Confirming payment with a code from your bank.
- Chippin, GarantiPay, Tosla, Flexo, Juzdan
- Payment service names from the app description.
This is a diagram based on the App Store description (checked 15 October 2026), rather than a screenshot: the buttons may be arranged differently in the app itself.
Contacting the company
Where to write or call
The email address bilgi@carrefoursa.com appears in the company’s reports and its Google Play listing. The company gives the number 444 10 00 in replies to customers on Payfour’s App Store page. We do not give the phone line’s opening hours here. Keep your message short, write in Turkish or English, and attach your order number and a photo of the receipt.
The range in the app description runs from groceries, household cleaning products, cosmetics, children’s goods and pet food to small appliances, air conditioners, phones and televisions.
Returns and exchanges: what the law says
The following explains the law, rather than CarrefourSA’s policy. Consumer Protection Law No. 6502 distinguishes between two situations. If a product is faulty, you have four rights wherever you bought it. If you have simply changed your mind, distance purchases (in the app, on a website or by phone) carry a 14-day right to cancel, but the law gives no such right for a normal in-store purchase. Choose your situation and the slip below will show the answer and the relevant article.
Returns · under the law, rather than shop policy
Can you return your purchase?
Where bought
What you bought
Reason
Time since receipt
If: in store · changed your mind
Goodwill
The law gives no right to return an in-store purchase because you have changed your mind
- 14 days without giving a reason applies only to distance purchases
- The shop may accept the item under its own policy: ask at the checkout with your receipt
- The 6-month and 2-year periods apply only to faulty goods
Law No. 6502, Art. 48(1) and 48(4)
If: online · perishables · changed your mind
Not allowed
Perishable food cannot be returned without a reason
- Exception to the 14-day right: goods that spoil quickly or whose shelf life may expire
- Did the food arrive spoilt? Choose ‘Faulty or spoilt’
Distance Contracts Regulation, Art. 15(1)(c)
If: online · hygiene, unsealed · changed your mind
Not allowed
Unsealed hygiene products cannot be returned without a reason
- Exception: the protective packaging was opened after delivery and a return is unsuitable for health or hygiene reasons
- Packaging intact? Choose ‘Other’
Distance Contracts Regulation, Art. 15(1)(ç)
If: online · other · changed your mind · up to 14 days
Entitled
14 days to cancel without giving a reason
- The period starts on the day you receive the goods; you can also cancel before delivery
- Notify the seller in writing or by another method that can be saved, such as email, before the period ends
- Send the goods back within 14 days of doing so
- Your money, including the delivery fee, will be refunded to the same payment method within 14 days of handing the goods to the carrier for return
- The return is free for you if you use the carrier named by the seller
Law No. 6502, Art. 48(4); Regulation, Art. 9, 11, 12, 13
If: online · other · changed your mind · over 14 days
Out of time
The 14-day cancellation period has passed
- If the seller did not properly inform you of your right to cancel, the period is extended, but by no more than one year after the 14-day period ends
- The 6-month and 2-year periods apply only to faulty goods
Distance Contracts Regulation, Art. 9 and 10
If: faulty · up to 6 months (in store or online)
Entitled
Faulty goods: choose one of four rights
- Return the goods for a refund
- Keep the goods and get a price reduction
- Free repair
- Replacement with a fault-free item
- The seller must honour your choice; refunds are made immediately
- If the fault appears within the first 6 months, it is presumed to have existed when you received the goods
Law No. 6502, Art. 8, 10(1), 11
If: faulty · 6 months to 2 years
Entitled
Faulty goods: all four rights still apply
- A refund, price reduction, repair or replacement: your choice
- The presumption that the fault existed on receipt applies only for the first 6 months
- The period for faulty goods is 2 years from delivery
Law No. 6502, Art. 10(1), 11, 12(1)
If: faulty · over 2 years
Expired
Two years have passed since delivery
- Liability for faults lasts 2 years from delivery, even if the fault appears later
- Exception: the fault was concealed through gross negligence or fraud
Law No. 6502, Art. 12(1) and 12(3)
The slip shows the law, rather than CarrefourSA’s policy. A shop may offer customers more than the law requires: check its policy in the app or ask at the checkout. Keep your receipt and correspondence.
Sources and date checked
We checked everything in this guide on 15 October 2026 against the company’s KAP disclosures and reports, the Competition Authority’s decision, app listings and the current legislation on mevzuat.gov.tr. We do not give live prices, opening hours, minimum order amounts or card terms: these change and depend on the shop and address, so check them in the app. This is not legal advice.
- CarrefourSA: completion of the sale of an 89.28% stake to Yeni Mağazacılık A.Ş., disclosure dated 31 July 2026 — KAP, checked 15.10.2026
- CarrefourSA: share sale agreement, company value of 325 million dollars, 17 April 2026 — KAP, checked 15.10.2026
- CarrefourSA: shareholders (Yeni Mağazacılık 89.29%), figures as at 1 August 2026 — KAP, checked 15.10.2026
- Rekabet Kurumu: conditional approval of the A101 and CarrefourSA deal, decision 26-27/789-331 of 30 July 2026 — Competition Authority, 6 August 2026, checked 15.10.2026
- CarrefourSA: annual activity report as at 31 December 2025 (history, shareholders, formats, openings and closures) — KAP, 27 February 2026, checked 15.10.2026
- CarrefourSA: 2025 sustainability report (shops by format, 77 provinces) — KAP, 28 April 2026, checked 15.10.2026
- CarrefourSA: activity report as at 30 June 2026 — KAP, 7 August 2026, checked 15.10.2026
- ‘CarrefourSA Online Alışveriş’ on the App Store: languages, description, payment methods — Apple, checked 15.10.2026
- ‘CarrefourSA Online Alışveriş’ on Google Play: support email — Google, checked 15.10.2026
- Payfour on the App Store: description and company replies (444 10 00) — Apple, checked 15.10.2026
- Consumer Protection Law No. 6502: Art. 8–12, 48, 54 — mevzuat.gov.tr, checked 15.10.2026
- Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği): Art. 9–15 — mevzuat.gov.tr, checked 15.10.2026
- Price Tag Regulation (Fiyat Etiketi Yönetmeliği): Art. 4, 5, 9, 10, 11 — mevzuat.gov.tr, checked 15.10.2026
- Packaging Waste Regulation: Art. 5(8) and 11(1)(c) on paid bags — mevzuat.gov.tr, checked 15.10.2026
All images are illustrations for Turkpidya, rather than photographs: their signs, price tags and bags have no real logos. The price tag and app screen in the tools are samples with illustrative figures.
