Amazon Turkey in English: delivery, Prime, returns and selling
How to shop on Amazon.com.tr: sellers and shipping, delivery prices and times, Prime at ₺69.90 a month, instalments, step-by-step returns, overseas orders and seller fees.
Table of Contents
Amazon.com.tr is Amazon’s Turkish store and delivers only within Turkey. The site is in Turkish, but it is easy to find your way around. The key is to find two lines on the product page: who sells it and who ships it. These determine delivery costs, Prime eligibility, collection points and the returns process. Below, we explain each step: your first order, delivery, Prime, paying in instalments, returns and selling your own products. All figures were checked on 12 October 2026.
At a glance · checked 12.10.2026
Before buying, check who sells it and who ships it.
- Delivery: ₺49.90 for orders below ₺500, free from ₺500. This rate applies to items both sold and shipped by Amazon.com.tr. Standard delivery is free on your first order.
- Returns: 14 or 30 days, depending on the category. A return code for a partner courier service is free.
- Prime: ₺69.90 a month after 30 free days, payable by credit card only. Prime Video has carried adverts since 17 June 2026.
- From abroad: since 6 February 2026, individuals can order only books through Amazon Global Store.
Who sells it and who ships it
Amazon itself and thousands of third-party sellers sell products on Amazon.com.tr. Below the price on the product page are two lines: Gönderici (shipper) and Satıcı (seller). There are three possible combinations. Choose one to see what it means for you.
Sample product listing
What does it say below the price?
Sample
749,00 TL
Teslimat · 2–3 iş günü
- Gönderici
- Amazon.com.tr
- Satıcı
- Amazon.com.tr
İadeler: Teslimat tarihinden sonraki 14 gün içinde iade edilebilir
Option 1 · Amazon + Amazon
The simplest case: Amazon handles everything.
- Standard delivery rate₺49.90 below ₺500, free from ₺500.
- PrimeFast, free delivery if the item has a Prime badge.
- Collection pointYou can collect from Amazon Teslimat Noktası if the parcel meets the size and price limits.
- Returns through AmazonUse Siparişlerim; refunds are issued within 14 days.
Sample
749,00 TL
Teslimat · 2–3 iş günü
- Gönderici
- Amazon.com.tr
- Satıcı
- Örnek Mağaza
İadeler: Teslimat tarihinden sonraki 14 gün içinde iade edilebilir
Option 2 · seller, Amazon warehouse
A shop sells the item, but Amazon stores and ships it.
- Delivery costCheck the delivery line on the product page and the amount in your basket.
- PrimeApplies if the item has a Prime badge.
- Collection pointAvailable for items shipped by Amazon.com.tr.
- If the parcel has not arrivedAmazon handles delivery, so contact Amazon support.
Sample
749,00 TL
Teslimat · 3–5 iş günü
- Gönderici
- Örnek Mağaza
- Satıcı
- Örnek Mağaza
İadeler: Satıcının iade politikası geçerlidir
Option 3 · seller + seller
Amazon is just the shopfront: the shop sells and ships the item.
- Amazon’s delivery rate and PrimeDo not apply unless there is a Prime badge. The seller sets the delivery price.
- Amazon collection pointUnavailable: the seller’s courier delivers the parcel.
- ReturnsFollow the seller’s rules. Your right to cancel the purchase within 14 days still applies.
- A–Z GuaranteeIf the seller does not reply within 48 hours, submit a claim to Amazon within 90 days.
Amazon’s logo appears on every page, but the two lines below the price determine the delivery and returns rules.
If an item has several offers, the Diğer satıcılar (other sellers) link appears below the buttons. You may find the same item for less there, but check who ships it: delivery costs could wipe out the saving.
How to place your first order
Amazon.com.tr has no English version. The Amazon.com.tr website and app are in Turkish, and your browser’s built-in translator handles product pages reasonably well. We have translated the buttons you will need.
- Create an accountYou need a name, email address or phone number, and password. Your delivery address must be in Turkey.
- Add an item to your basketSepete Ekle adds it to your basket; Şimdi Al takes you straight to payment. First, check the Gönderici and Satıcı lines.
- Check outIn your basket, click Alışverişi Tamamla, then choose an address or collection point, a delivery method and a card. The delivery cost appears before you pay.
- Track your parcelAll orders are in Siparişlerim (my orders). You can also cancel orders and arrange returns there.
Business invoice
If you are buying for a business, enter its tax number (vergi kimlik numarası) under “My account” (Hesabım). Amazon will also ask for the company name and registered address associated with that number.
Delivery: prices and times
Amazon lists the rates below for orders containing items both sold and shipped by Amazon.com.tr. The charge is per delivery and does not depend on the value or number of items. VAT is included. Third-party sellers set their own prices.
| Delivery method | Orders below ₺500 | Orders from ₺500 | Prime |
|---|---|---|---|
| Standard (Standart) | ₺49.90 | Free | Free |
| Chosen date (Randevulu) | ₺49.90 | ₺49.90 | Free |
| Express (Ekspres) | ₺59.90 | ₺59.90 | Free |
| Same day (Aynı Gün) | ₺69.90 | ₺69.90 | Free |
Delivery times vary by city. They are given in working days, so weekends and public holidays, such as 29 October, do not count. Delivery on a chosen date is available in every city: you can choose a day within 7 days, excluding Sunday.
| To | Standard | Express | Same day |
|---|---|---|---|
| Istanbul, Ankara, Bursa, Kocaeli | 2–3 working days | 1 working day | Slot chosen at checkout |
| Izmir | 2–3 working days | 1 working day | No |
| Other cities | 2–3 working days | 2 working days | No |
Free first delivery and collection points
First order. Standard delivery is free if you have never ordered from Amazon.com.tr before, the items are shipped by Amazon.com.tr and the address is in Turkey. If you cancel your first order before delivery, you can still get free delivery on the next one.
Amazon Teslimat Noktası. You can collect your parcel from a partner shop. Conditions: the item must be from Amazon.com.tr, the box no larger than 40 × 60 × 40 cm, the weight no more than 20 kg and the item price no more than ₺3,000. Collection points are unavailable for orders sold and shipped by a third-party seller, age-restricted items and dangerous goods.
Prime: is the subscription worth it?
Prime is free for the first 30 days, then costs ₺69.90 a month. You can pay only with a Visa, Mastercard or American Express credit card. Gift cards and your Amazon promotional balance cannot be used.
- 2020
- ₺7.90 a month at launch
- 2023
- ₺39
- April 2025
- ₺49.90
- 14 October 2025
- ₺69.90, price in October 2026
The subscription includes fast, free delivery on items with a Prime badge, with hundreds of thousands available for same-day or next-day delivery. It also includes member-only sales such as Prime Day, a special 9-instalment payment option for Prime members, Prime Video, Amazon Luna games and a subscription to one Twitch channel each month. Delivery and Prime Video work only in Turkey.
Monthly ticket
How many deliveries do you pay for each month?
Standard, below ₺500₺49.90 per delivery
Express₺59.90 per delivery
Same day₺69.90, four major cities
Count only items sold and shipped by Amazon.com.tr with a Prime badge. Exclude orders from ₺500 with standard delivery: these are free even without a subscription.
Paid deliveries1 month
- 49.90
- 49.90
You pay for delivery: ₺99.80
Your monthly delivery cost is ₺99.80. That is ₺29.90 more than Prime (₺69.90): the subscription pays for itself through delivery alone.
Since 17 June 2026, Prime Video has shown limited adverts. The Prime price has not changed. Ad-free viewing costs an extra ₺59.90 a month. Read more in our guide to Prime Video in Turkey.
You can cancel your subscription at any time in your account’s Prime settings. If you have not used any Prime benefits during the current period, you will receive a full refund. If you have used them, you will not.
Payment and instalments
You can pay in instalments (taksit) on Amazon.com.tr with Turkish credit cards. Options for each item appear on its product page and the payment page. If your basket contains items with different terms, the terms of the item with the fewest options apply.
- Up to 12 payments
- With interest (vade farkı) on items from ₺100, if instalments are allowed for the category. For World cards, the minimum is ₺300.
- No extra cost
- 2 or 3 instalments with most cards for baskets from ₺1,000; 6 and 9 instalments from ₺6,000 and ₺10,000 respectively. Selected items offer 4, 6 or 9 instalments with no minimum spend.
- No instalments
- Mobile phones (Amazon cites legal requirements) and, for example, cosmetics. If your basket contains a phone and a case, instalments are unavailable for the entire order.
Buying a phone?
Amazon.com.tr does not sell mobile phones in instalments, according to Amazon’s card-payment help page (checked 12.10.2026). Our guide to buying an iPhone in Turkey explains how to choose between Turkish and overseas versions.
Returns step by step
You can cancel a purchase without giving a reason within 14 days. For many categories, Amazon allows 30 days. The exact period appears on the product page. You can report defects or damage within two years.
- Open your orderIn Siparişlerim, choose the item and your reason for returning it.
- Get a codeThe return code for a partner courier service is free. It becomes active within 2 hours and is valid for 7 days.
- Drop off the parcelTake the box to a drop-off point and show the code on your phone. You can use another courier, but you pay the cost yourself; Amazon will reimburse up to ₺20 to your gift card balance.
- Wait for your refundRefunds for items shipped by Amazon are issued within 14 days. They appear on your card after another 7–10 working days, or in your gift card balance within 4 hours.
Before you drop off the parcel
You are ready. Keep your drop-off receipt until the refund arrives.
Gold and silver cannot be returned either, nor can opened digital products and software. If Amazon rejects a return, you have 30 days to contact support and retrieve the item. After that, it will be destroyed. The Amazon Depo section sells used items: Amazon is liable for hidden defects for one year from delivery, but you can only get a refund, not an exchange. Our guide to consumer rights in Turkey covers the general rules protecting buyers.
Orders from abroad
Orders from abroad through Amazon are now restricted, and Amazon.com.tr does not ship overseas. Here is what remains available.
Amazon Global Store · since 06.02.2026
From abroad through Amazon: books only.
Amazon Global Store is the section where Amazon.com.tr sells items from Amazon stores in other countries. Under Turkey’s customs rules in force since 6 February 2026, individuals can import only books through this scheme. A parcel of books qualifies for the simplified procedure if it costs no more than €1,500 including delivery and weighs no more than 30 kg. Duties and fees appear at checkout.
Other items ordered through Amazon Global Store do not qualify for the simplified procedure: the buyer is responsible for customs rules and taxes. Amazon.com.tr delivers only within Turkey, so you need an intermediary to order from Turkey for delivery to another country.
If you live abroad and want an item from a Turkish shop, you need a forwarding service with an address in Turkey. One option is Yollando (affiliate link). Our guide to shopping at Turkish online stores with international delivery compares methods and costs.
How to sell on Amazon.com.tr
You cannot sell on Amazon.com.tr as a private individual. You need a registered business: a sole proprietorship (şahıs şirketi), limited company or joint-stock company. Amazon is currently waiving the monthly subscription fee of ₺99 + VAT, but says this is a temporary promotion. You pay commission on each sale: 6 to 20% depending on the category, plus VAT on the commission itself.
Seller’s price tag
How much Amazon deducts from a sale
Sale price₺1,000.00
- Commission 15.5%₺155.00
- VAT 20% on the commission₺31.00
- Left before your costs and taxes₺814.00
Commission at 15.5% plus VAT on it comes to ₺186.00. You have ₺814.00 left before product costs, delivery and tax on the sale.
All commission rates by category
- Cameras 9%
- Home cinema & audio 11.5%
- Mobile phones 8%
- Clothing 15.5%
- Computers 7%
- Electronics 9.5%
- Electronics accessories 11%
- Personal care appliances 13.6%
- DIY 12.7%
- Kitchenware, decor 15%
- Garden 14%
- Furniture 14.5%
- Small kitchen appliances 11%
- Large household appliances 7%
- Toys & games 13%
- Books 10.2%
- Children’s goods (not clothes) 11.5%
- Office supplies 13%
- Sports 10%
- Shoes, bags & accessories 17%
- Wristwatches 15.5%
- Luggage & travel products 16%
- Beauty & care9% up to ₺500; 14% above
- Health & hygiene 13.5%
- Groceries9% up to ₺500; 13% above
- Games consoles 8.5%
- Video games 10%
- Car & motorbike 12.5%
- Pet supplies 13.5%
- Jewellery20% up to ₺900; 6% above
- Other 10%
Commission is calculated on the full amount the buyer pays, including VAT and delivery. The category rate applies to the entire price. Storage and delivery costs through Amazon are not included in this calculation.
What you need to register
- Identity document: a copy of your Turkish identity card or passport.
- Company documents: depending on the business structure, a tax certificate (vergi levhası), trade registry extract or chamber certificate.
- Bank: a recent company bank account or credit card statement, plus a card for collecting payments.
- Payouts: every 14 days, minus commission. For new sellers, some funds may be temporarily held in reserve.
New-seller promotion. New sellers pay 1% commission for 90 days or until sales reach ₺2,000,000, whichever comes first. They also receive ₺4,000 for advertising. Conditions: you have never registered on Amazon.com.tr before, you list products within 20 days of registering, and those products are not phones, computers, electronics or electronics accessories. The promotion runs until 31 December 2026. If a buyer returns an item, Amazon refunds part of the commission, minus a processing fee.
Amazon’s warehouse (Amazon Lojistik) stores products, picks and ships orders. For items priced below ₺300, Amazon currently charges ₺25 + VAT to ship one unit.
Where else to shop online
Amazon is not Turkey’s largest shop. It is best to compare prices with local platforms. Our guide to Turkish online stores gives an overview.
Trendyol
A wide choice of clothing and home products from many sellers. Our Trendyol guide explains how to order.
Hepsiburada
Plenty of appliances and electronics from different sellers. Read more in our guide to Hepsiburada.
Migros
A supermarket chain offering home delivery of groceries. Our guide to Migros explains how to use the app.
Sahibinden
Used items, cars and property from private individuals. Our guide to Sahibinden explains how to avoid scams.
For your kitchen, our ranking of Turkish kitchenware brands is useful: many of them are also sold on Amazon.com.tr.
Frequently asked questions
Is Amazon.com.tr available in English?
No. The website and app are in Turkish. You can read product pages using your browser’s translator, and we have translated the main buttons in the first-order section.
How much does delivery cost?
For items sold and shipped by Amazon.com.tr: ₺49.90 for orders below ₺500; standard delivery is free from ₺500. Express costs ₺59.90 and same-day delivery costs ₺69.90. With Prime, all these options are free for items with a Prime badge.
Can I cancel Prime and get a refund?
You can cancel at any time. You will get a refund for the current month only if you have not used any Prime benefits.
The seller is not responding. What should I do?
If the seller both sold and shipped the item, contact them through Amazon and wait 48 hours. Then submit an A–Z Guarantee claim no later than 90 days after the latest expected delivery date. If you have disputed the payment through your bank, you can no longer get an A–Z Guarantee refund.
Can I order from Amazon in another country for delivery to Turkey?
Since 6 February 2026, individuals can order only books through Amazon Global Store. Other items do not qualify for the simplified procedure for private parcels.
When will I get my refund for a return?
For an item shipped by Amazon, within 14 days. The amount appears on your credit card after another 7–10 working days, or in your Amazon gift card balance within 4 hours.
Can a foreigner sell on Amazon.com.tr?
Yes, if they have a registered business with a tax number: a sole proprietorship (şahıs), limited company (limited) or joint-stock company (anonim şirket). You cannot sell as a private individual.
Sources
- Delivery rates and times within Turkey (Yurt İçi Teslimat Ücretleri ve Süreleri) — Amazon.com.tr, checked 12 October 2026
- Free delivery on your first order (Amazon Bedava Kargo ile Sipariş Verin) — Amazon.com.tr, checked 12 October 2026
- Amazon Teslimat Noktası collection point — Amazon.com.tr, checked 12 October 2026
- Amazon Prime: price, benefits, payment and cancellation — Amazon.com.tr, checked 12 October 2026
- Delivery for Prime members (Amazon Prime Kargo Ayrıcalıkları) — Amazon.com.tr, checked 12 October 2026
- Amazon Prime monthly fee rises to 69.90 TL — Medyascope, 14 October 2025, checked 12 October 2026
- Prime Video introduces an ad-supported subscription in Turkey — Webrazzi, 13 May 2026, checked 12 October 2026
- Credit cards and instalment payments (Kredi Kartı ve Taksitli Ödemeler) — Amazon.com.tr, checked 12 October 2026
- Entering your tax number (Vergi Kimlik Numaranızı Girme Hakkında) — Amazon.com.tr, checked 12 October 2026
- Your return rights (İade Haklarınız) — Amazon.com.tr, checked 12 October 2026
- How to return an ordered item (Sipariş Ettiğiniz Ürünlerin İadesi) — Amazon.com.tr, checked 12 October 2026
- Return rules, non-returnable items and Amazon Depo (İade Politikalarımız Hakkında) — Amazon.com.tr, checked 12 October 2026
- Refunds (Para İadeleri) — Amazon.com.tr, checked 12 October 2026
- A–Z Guarantee (A’dan Z’ye Garanti nedir?) — Amazon.com.tr, checked 12 October 2026
- Amazon Global Store: import fees and restrictions — Amazon.com.tr, checked 12 October 2026
- Seller fees and commission by category (Ücretlendirme) — Amazon Satış, checked 12 October 2026
- 1% promotion for new sellers, documents and Amazon Lojistik — Amazon Satış, checked 12 October 2026
