Koton Turkey: Size Charts, Delivery Fees and Re...
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Koton Turkey: Size Charts, Delivery Fees and Returns

Test your measurements on twelve Koton size charts, find a shop in 66 cities, see the fixed delivery fees and work out your two return dates.

17 min read Updated: October 21, 2026
Illustration: folded denim, a knitted jumper, a belt and a measuring tape on an ivory background
Illustration: denim, knitwear, a belt and a tape measure.

Koton prints a different size chart for each kind of garment. A men’s M is 50 on tops and 42 on trousers, so one letter does not give you one size. Test your own measurements on the size wall below, then check the shops, the fees and the two return dates before you pay.

The short version

Twelve charts, 244 shops,
and two return dates to write down.

  • Size: use the chart for your kind of garment. Koton says its charts show averages for body size, not the size of the garment itself (Koton size guide, checked 21.10.2026).
  • Delivery in Türkiye: 79.99 TL, free from 3,000 TL. Collecting in a shop is free. Express in Istanbul is 149.99 TL (Koton delivery page, checked 21.10.2026).
  • Returns: the law gives you 14 days from delivery. Koton’s own rules give you until 30 days from dispatch. Sending it back with the courier Aras Kargo is free.
  • Shops: 244 in 66 cities. İstanbul has 62, İzmir 20 and Ankara 13.
  • Franchise shops do not take refunds for online orders.

The Size Wall

Type your measurements, see which shelf lights up

Each cubby is one printed row of Koton’s chart, with its size on the shelf label. The first number you type lights an amber lamp, the second a teal lamp. If the two lamps land on different shelves, you see both. No size is picked for you.

Example on the wall: Women · Trousers and skirts, waist 70 cm, hips 100 cm. Turn on JavaScript to type your own numbers and pick another chart. All twelve charts are printed as tables below the wall.

Women · Trousers and skirts

  1. XXS3260 · 86
  2. XS3464 · 90
  3. S3668 · 94
  4. M3872 · 98
  5. L4078 · 104
  6. XL4284 · 110
  7. 2XL4490 · 116
  8. 3XL4696 · 122
  9. 4XL48102 · 128

Amber lamp: the first numberTeal lamp: the second numberBright lamp: on a printed row. Dim lamp: between two rows.

  • S–MWaist 70 cm
  • M–LHips 100 cm
  • Waist 70 cm: between size S / 36 (68 cm) and size M / 38 (72 cm).
  • Hips 100 cm: between size M / 38 (98 cm) and size L / 40 (104 cm).

Both measurements share size M / 38. The printed rows are reference points, not limits.

Say it in the shop

Bu ürünün S, M ve L bedenlerini deneyebilir miyim?Could I try this item in these sizes: S, M, L?
Read all twelve charts as tables
Women · Tops
NeckBustWaist
XXS32317860
XS34328264
S36338668
M38349072
L40359678
XL423610284
2XL443710890
3XL463811496
4XL4839120102
Women · Trousers and skirts
WaistHipsInside leg
XXS32608675
XS34649075
S36689475
M38729875
L407810475
XL428411075
2XL449011675
3XL469612275
4XL4810212875
Women · Jeans
WaistHipsInside leg L30Inside leg L32Inside leg L34
256087768186
266491768186
276895768186
287299768186
2976103768186
3082107768186
3188113768186
3294119768186
33100125768186
Women · Plus-size tops
NeckBustWaist
L40359678
XL423610284
2XL443710890
3XL463811496
4XL4839120102
Women · Plus-size trousers
WaistHipsInside leg
L407810475
XL428411075
2XL449011675
3XL469612275
4XL4810212875
Men · Tops
NeckChestWaist
XXS4434.58873
XS46369277
S4837.59681
M503910085
L5240.510489
XL544210893
2XL5643.511297
3XL5845116101
4XL6046.5120105
Men · Trousers
WaistHipsInside leg
XXS36739080
XS38779480
S40819880
M428510280
L448910680
XL469311080
2XL489711480
3XL5010111880
4XL5210512280
Men · Denim tops
NeckChestWaist
XXS4434.58870
XS46369274
S4837.59678
M503910082
L5240.510486
XL5443.510890
2XL5645-4611294
3XL584511698
4XL6046.5120102
Men · Jeans
WaistHipsInside leg L30Inside leg L32Inside leg L34
297996768186
308198768186
3183100768186
3285102768186
3387104768186
3489106768186
3693110768186
3897114768186
40101118768186
Men · Plus-size tops
NeckChestWaist
L5240.510489
XL544210893
2XL5643.511297
3XL5845116101
4XL6046.5120105
Men · Plus-size trousers
WaistHipsInside leg
L448910680
XL469311080
2XL489711480
3XL5010111880
4XL5210512280
Men · Belts
Waist
S3695
M38100
L40105

Numbers are the centimetres printed in Koton’s size guide, checked 21.10.2026. Printed rows are body-size references, not fit limits. No UK or US size, shoe size or other brand’s chart is worked out from them. Neck and inside leg are shown for reading but not used to light the wall.

Read the chart for your garment three traps

Measure yourself first. Use a soft tape. Stand straight and breathe normally. Keep the tape level and snug, not tight. Measure the fullest part of the bust or chest, the natural waist, and the widest part of the hips. Then open the chart for the exact kind of garment.

Koton says its standard charts show averages for height and body size. They are not the size of a garment. Every row is a reference point, not a limit. That is why the wall shows two shelves when your waist and your hips point to different sizes.

Three traps

  • Tops and trousers use different numbers. A men’s M is 50 on tops and 42 on trousers. Both rows have an 85 cm waist reference.
  • Jeans numbers are labels, not inches. Women’s jeans 32 has a 94 cm waist reference. Men’s jeans 32 has 85 cm. L30, L32 and L34 are three inside-leg lengths (76, 81 and 86 cm).
  • A product page can add its own table of garment measurements. That table describes the garment, not your body. Compare it with a similar garment of yours that fits, laid flat. Do not type it into the wall.

What the charts do not cover

Find a shop the mall directory

Choose a shop when fit is the question. Try sitting, walking and raising your arms in trousers, a jacket or a fitted shirt. Choose online when you want to read the fabric and the product details first. Use the sign below to find a shop in your city.

The Mall Directory

244 Koton shops in 66 cities

Pick a city on the sign. Choose a mall (AVM) or a street shop (cadde). Tap a shop name to see its place on Google Maps, or tap the phone number to call.

Adana 8
Adıyaman 1
Afyonkarahisar 1
Amasya 1
Ankara 13
Antalya 12
Artvin 1
Aydın 7
Balıkesir 6
Batman 1
Bingöl 1
Bitlis 1
Bolu 1
Bursa 8
Çanakkale 1
Çorum 1
Denizli 2
Diyarbakır 3
Düzce 1
Edirne 2
Elazığ 1
Erzincan 1
Erzurum 1
Eskişehir 1
Gaziantep 4
Giresun 1
Hatay 3
Iğdır 1
Isparta 2
İstanbul 62
İzmir 20
Kahramanmaraş 1
Karaman 1
Kars 1
Kastamonu 1
Kayseri 2
Kırıkkale 1
Kırklareli 2
Kırşehir 1
Kocaeli 6
Konya 3
Kütahya 1
Malatya 1
Manisa 3
Mardin 1
Mersin 6
Muğla 7
Nevşehir 2
Ordu 4
Osmaniye 1
Rize 1
Sakarya 3
Samsun 5
Şanlıurfa 1
Siirt 1
Sinop 1
Şırnak 1
Sivas 2
Tekirdağ 3
Tokat 1
Trabzon 4
Uşak 1
Van 1
Yalova 1
Yozgat 1
Zonguldak 3

Franchise shops do not take refunds for online orders. The finder does not say which shops are franchises, so ask at the till before you bring a parcel. Shop names, districts and phone numbers come from Koton’s store finder, checked 21.10.2026.

Before you go

  • You can order online and collect in a shop. It is free and the shop must not be a franchise (see the table below).
  • In a shop, return or exchange within 30 days with your receipt. With no receipt, give the phone number on the sale: the shop looks the sale up by that number.
  • A franchise shop does not refund an online order, and a card purchase in a franchise shop is returned in that shop only.

Delivery and fees the fixed ones in one table

Read the delivery fee at checkout before you pay. These are the fixed fees Koton publishes for addresses in Türkiye.

WhatFeeGood to know
Standard delivery79.99 TLAnywhere in Türkiye. Free for orders of 3,000 TL or more. About 1–5 working days. Koton sends an SMS and an e-mail when the parcel is dispatched.
Express delivery149.99 TLIstanbul only, and not to Adalar, Şile, Silivri, Çatalca and Arnavutköy. Not with payment on delivery. If it cannot arrive the same day, the fee is refunded.
Collect in a shopFreePay online. The shop must not be a franchise. About 1–5 working days to reach the shop. Collect within 7 days, with the invoice that Koton e-mails you.
Payment on delivery79.99 TLOnly for orders made with a Koton account, over 500 TL and under 5,000 TL. Cash or card at the door. The fee is not refunded if you return the order.
Fees from Koton’s delivery and payment pages, checked 21.10.2026.

At the door, open the parcel with the courier. If it is damaged, taped over or has the wrong item, ask the courier to write a damage report (Hasar Tespit Tutanağı) and hand the parcel back. Koton says it is not responsible for a damaged parcel that you accepted without a report.

These fees are for addresses in Türkiye. Other countries have their own Koton sites and terms: check the site for your country before you order.

Returns two dates, one slip

When the parcel arrives, write down two dates: the day it was dispatched and the day it was delivered. Enter them on the slip.

The Return Slip

Two dates for one parcel

Enter the day Koton sent the parcel and the day it reached you. The slip shows the last day under the law and the last day under Koton’s own rules.

Example: a parcel is dispatched on day 0 and delivered on day 2. Days 2 to 16 are inside both windows. Days 17 to 30 are inside Koton’s own window only. Turn on JavaScript to enter your own two dates.

Law and Koton’s rulesKoton’s own rules onlyLaw only

  • Day 1614 days from delivery. The law and Koton’s own rules both cover you.
  • Day 3030 days from dispatch. Koton’s own return rules cover you.

Write to Koton

Merhaba, [sipariş numarası] numaralı siparişimdeki ürünü iade etmek istiyorum. Kargoya veriliş tarihi: [tarih], teslim tarihi: [tarih]. İade talebi oluşturabilir miyim?Hello, I want to return the item in my order [order number]. Dispatch date: [date], delivery date: [date]. Can I make a return request?

Send it on the WhatsApp line on koton.com, by e-mail to [email protected] or tell it to the call centre on 0850 208 71 71. Replace the order number first.

  1. Sign in on koton.com. Open Hesabım then Siparişlerim and make a return request for the item.
  2. Koton gives you a code for a free return, the Kolay İade Kodu.
  3. Pack the item. Take it and the code to any Aras Kargo branch and say it is a Koton Firma İadesi. Keep the receipt.
  4. Or take it to a Koton shop in Türkiye that is not a franchise. Franchise shops do not take online returns.

Dates from Koton’s return page and the Ministry of Trade’s page on distance contracts, checked 21.10.2026.

What you can send back

  • Clothes that are unused and undamaged, with the inner and outer tags still on.
  • Underwear bottoms, swimwear and bikini bottoms, earrings, cosmetics, single-use items and opened perfume.
  • A wrong or damaged item can go back in the same 30 days from dispatch, in a shop or by courier.

Money and cost

  • Return shipping with Aras Kargo is free when you use the code.
  • Koton refunds the card you paid with within 7 working days after it accepts the return, and e-mails you. Your bank decides when the money shows.
  • The payment-on-delivery fee is not refunded.

Ordered without an account? Create an account with the same e-mail and make the request there. Koton’s return page also allows a paper with the order number and the reason, handed to Aras Kargo. The law is the same for every seller: the Ministry of Trade says that for a distance order you can cancel within 14 days of delivery without giving a reason. If you return the item with the courier the seller names, you do not pay the return cost.

Koton Club free points, with limits

Join at the till with your phone number, or in the app or on the website. It is free. You confirm your phone with a code.

What Koton lists

  • 4% back in points on every purchase, in a shop, on the website or in the app. One point is worth 1 TL.
  • A welcome gift: 250 TL in points if your first purchase is over 1,000 TL. Use it within 30 days, on an order over 500 TL, in one go.
  • Birthday month: three times the points on the first purchase over 1,000 TL, once a year. Add your birthday to your profile first.
  • Returns without a receipt: a Club benefit.

The limits

  • Points are added within 7 days.
  • Unspent points are deleted at the start of the next year.
  • Points cannot pay the delivery fee.
  • You can spend points on purchases inside Türkiye only.

Offers have end dates, selected products and minimum spends. Before you add an item to reach 3,000 TL for free delivery, compare the new total with your first one.

Words on a Koton page a short list

Learn these words before you order. You will see them at checkout and in your account.

TurkishIt means
SepetBasket
İndirimDiscount
KargoDelivery
BedenSize
Kolay İade KoduEasy-return code: the code for a free return
Mağazadan Gel AlCollect in a shop
Kapıda ödemePayment on delivery
Hızlı teslimatExpress delivery
HesabımMy account
SiparişlerimMy orders
Müşteri hizmetleriCustomer service
Words you will see when you order from koton.com.

Help with an order who to ask

For an order, call the customer service line on 0850 208 71 71 or write to [email protected]. Koton’s website also has a WhatsApp line. Have the order number, the product code and the e-mail on the order ready. For a damaged parcel or a wrong item, keep the packaging and take photos. Never send full card details or a bank password.

If you want to run a business with Koton outside Türkiye, the contact page on koton.com has a separate address for franchise and wholesale enquiries. Ask for the terms for your country.

Quick answers

What is a men’s M at Koton?

It depends on the chart. A men’s M is 50 on regular tops, 42 on regular trousers and 38 on belts. The jeans chart uses its own numbers. Choose the chart for your garment first.

Are Koton jeans numbers in inches?

No. They are Koton’s labels. Women’s jeans 32 has a 94 cm waist reference and men’s jeans 32 has 85 cm. Read the number on the chart, not the label.

How much is delivery in Türkiye?

Standard delivery is 79.99 TL, and free for orders of 3,000 TL or more. Express delivery in Istanbul is 149.99 TL. Collecting in a shop that is not a franchise is free.

How long do I have to return an online order?

Under the law, 14 days from delivery. Under Koton’s own rules, 30 days from the dispatch date. Write both dates down when the parcel arrives.

Can I return an online order in a shop?

Yes, in any Koton shop in Türkiye that is not a franchise. Franchise shops do not take refunds for online orders. Exchanges are made in any shop with the invoice or the dispatch note QR code on the parcel.

How do I pay on delivery?

Order with a Koton account. The order must be over 500 TL and under 5,000 TL. Koton adds a 79.99 TL service fee, and does not refund it if you return the order. Express delivery does not take payment on delivery.

Related: Shopping online in Turkey · Exchange rates

Sources

Open the source list
  1. Beden Tabloları — Koton size guide and its twelve chart images, the measuring steps and the note on averages, checked 21.10.2026
  2. Çocuk ve Bebek Beden Tablosu — Koton children’s and baby size guide, checked 21.10.2026
  3. Kargo ve Teslimat — Koton delivery, express delivery, collection in a shop and payment on delivery, checked 21.10.2026
  4. İptal ve İade — Koton cancellations and returns: dates, steps, exclusions and refunds, checked 21.10.2026
  5. Mağazalar — Koton store finder: 244 shops in 66 cities in Türkiye, with districts, phone numbers and map positions, checked 21.10.2026
  6. Koton Club — Koton Club points, welcome gift and limits, checked 21.10.2026
  7. İletişim — Koton contact page: customer service and franchise contacts, checked 21.10.2026
  8. Mesafeli Sözleşmeler Hakkında Bilgilendirme — Ministry of Trade, Consumer Protection and Market Surveillance: the 14 days from delivery for distance orders, checked 21.10.2026

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