Rossmann in Turkey: Stores, Rossmann Card and Delivery

• Cards – Visa and Mastercard credit cards.
• Cash on delivery – Not offered: only card payment is possible on the site.
• 3D Secure – Mandatory for credit-card orders of 500 TL and above; optional for smaller ones.
• Membership – You can order without registering; the Rossmann Card benefits need a membership.

Rossmann’s FAQ, checked 20.10.2026

• Fee – The FAQ gives 69.90 TL on every order, with no minimum order. Orders above 10 kg add 10.00 TL for every kilo after the first 10 (its example: a 12 kg order is 69.90 TL plus 20.00 TL).
• Contract – The distance-sales contract (section 5.2) says that above 10 kg and/or 10 desi (volume) the fee is calculated for each basket and shown at the basket step, before you pay.
• Free-delivery campaigns – The contract says the seller may run a free-delivery campaign from time to time; the condition is a basket above 30 TL including VAT.
• No extra fee – The contract adds no fee for areas outside city centres, for the remote-area table or for any island in Türkiye.
• Courier and time – DHL and Hepsijet, to every province. The FAQ says 1–3 business days, up to 5 around holidays and busy campaigns; in towns and villages away from the centre, delivery may fall on set weekdays. The contract says 2 to 5 business days after the order reaches the seller.
• No choice – You cannot pick a delivery day or time, and the address cannot be changed once the order exists. More addresses can be saved under Hesabım › Adreslerim.

Rossmann’s FAQ · Rossmann’s distance-sales contract, checked 20.10.2026

• One hour – Cancel under Hesabım › Siparişlerim within 1 hour of ordering.
• Whole order only – Items cannot be added or removed; a cancellation cancels the full order.
• Refund – Paid back within 1–3 business days, and a message goes to your membership e-mail address.
• Shipped – Once the order has gone to the courier it cannot be cancelled; use the return process instead.

Rossmann’s FAQ, checked 20.10.2026

• Window – 14 days from delivery, unused and not opened, with the e-archive invoice.
• How – Under Hesabım › Siparişlerim press “İade Et”, choose the items, note the order number and the customer return code, put the items in the box or bag Rossmann sent and hand it to DHL Kargo with those two numbers. The FAQ says this return is free.
• Refund – Checked when the parcel reaches Rossmann; if accepted, paid back to the payment method within 7 business days, and your bank then posts it.
• Opened items – The FAQ says make-up, personal-care and single-use products cannot be returned once the pack is open.
• In a store – Stores exchange web orders within the same 14 days, with the order information slip; the website itself only does returns.

Rossmann’s FAQ · Rossmann’s returns page, checked 20.10.2026

Alterra – All Alterra products are Natrue-certified and 95 % natural, but not 100 % organic. Most are vegan, not all: check the label or the site’s filters.

Babydream – The FAQ says Babydream products are not organic. For babies it points to Babydream and Alterra Baby.

Enerbio – The FAQ says all Enerbio products are organic; those with the Vegan logo contain no animal ingredients and are not tested on animals.

Altapharma – Only Altapharma products with the Vegan logo are vegan, and their gelatine is plant-based. The FAQ says Altapharma products are not organic.

Rival de Loop – Not tested on animals, but not fully vegan: animal ingredients such as gelatine can occur.

Isana – The FAQ says Isana ampoules suit dermaroller and dermapen use; for deodorants and roll-ons it says to read the label for parabens, aluminium and SLS.

Domol – Every Domol product meets the EU detergent regulation and so contains no phosphates. The FAQ advises trying its carpet and upholstery foam and its stain-remover pen on a small hidden spot first.

Sunozon – Whether a sun milk is enough for daily protection depends on your skin: choose the protection factor for your skin type.

Prokudent – The FAQ says Prokudent toothbrush bristles are synthetic.

Flink & Sauber – The range includes latex-free nitrile gloves; the parts of the Flink & Sauber mop are not sold separately.

For Your Beauty – The FAQ says its massage brushes and shaving brushes use animal hair.

Rubin – The FAQ says Rubin baking paper contains no lard.

Ideenwelt – Electronic products carry a 2-year warranty; for a fault, ask in a store, at customer service or by e-mail.