Marks & Spencer in Turkey: UK Sizes, Delivery and Returns
How Marks & Spencer works in Türkiye: UK sizes beside Turkish ones, the shops, the four delivery options, returns and My M&S points.
Table of Contents
Marks & Spencer sells clothes, underwear, children’s and baby goods, home goods and cosmetics in Türkiye, in shops and at marksandspencer.com.tr. The site’s membership contract names Marka Mağazacılık A.Ş., a company of the Fiba Holding retail group. Its size charts pair UK sizes with Turkish ones: UK 12 is Turkish 40. Delivery has four options, two of them tied to the day and hour of the order, and an online order can go back within 30 days.
In short · checked 01.11.2026
UK sizes sit beside Turkish ones, and same-day delivery takes orders up to 11:00.
- Sizes come in pairs. The size chart pairs UK 6–30 with Türkiye 34–58: UK 12 is 40 and UK 14 is 42.
- Four ways to receive an order. Pick-up at a shop is free; same day costs 199.99 TL, next day 149.99 TL and standard 99.99 TL. Next day is free over 5,000 TL and standard over 3,500 TL.
- An online return (iade, ee-ah-DEH) runs 30 days from receipt, free by Yurtiçi Kargo (a courier company), with a return code from the account.
- Some goods do not go back. Hygiene goods (an underwear sub-group, tights, cosmetics, costume jewellery), opened multipacks and swimwear with the protective strip removed.
What do you need?
- The pairs
- UK 6 is Türkiye 34 and UK 30 is 58. Sizes
- The measures
- Chest, waist and hip in cm for UK 6–24. Sizes
- In the shop
- Six Turkish lines to copy. Lines to say
- The board
- Pick a day, an hour and a basket total in the order board.
- The fees
- Free, 199.99, 149.99 or 99.99 TL by option. Delivery
- Paying
- Cards and instalments; no bank transfer. Where to buy
Tool · Marks & Spencer’s printed delivery rules, checked 01.11.2026
The order board
Pick the day and the hour of an order and a basket total. Each lane lights up or goes dark by the shop’s own delivery rules, and the slip at the bottom is in Turkish.
The order day
The hour of the order
A basket total
At 4,000 TL: the free-over amount of the standard option (3,500 TL) is reached; that of next-day delivery (5,000 TL) is not.
The slip, in Turkish
Sipariş: Salı, 11:00’e kadar · Sepet: 4.000 TL
- Mağazadan Teslimat · ücretsiz · 1–5 iş günü · SMS kodu ve sipariş numarası
- Aynı Gün Teslimat · 199,99 TL · aynı gün
- Ertesi Gün Teslimat · 149,99 TL · ertesi gün
- Standart Gönderi · ücretsiz · 1–5 iş günü
The four options side by side are in the table in Delivery.
What it is: the shops, the site and the company
marksandspencer.com.tr is the online shop; its footer reads «© Marks & Spencer Türkiye». The shops are on the shop’s own list, Mağazalar (stores, mah-ah-zah-LAHR). The menu has six departments, shown in What it sells.
The company
- Name
- Marka Mağazacılık A.Ş. (A.Ş. is a joint-stock company).
- Group
- A company of the Fiba Holding retail group (Fiba Holding Perakende Grubu).
- Seat
- Üsküdar, Istanbul.
- Customer line
- 0850 222 22 67, weekdays 9:00–18:00.
Marks & Spencer membership contract and customer-service page · checked 01.11.2026 · Üyelik Sözleşmesi · Müşteri Hizmetleri
What it sells: six departments
The menu of marksandspencer.com.tr names six departments. Each card shows the Turkish word, its meaning and some of the menu words under it.
Women
kazak ve triko (jumpers and knitwear), hırka (cardigan), dış giyim (outerwear), gömlek (shirt), elbise (dress), ayakkabı (shoes).
Underwear
sütyen (bra), külot (briefs), pijama (pyjamas), gecelik (nightdress), sabahlık (dressing gown), atlet (vest).
Men
kazak ve hırka (jumper and cardigan), gömlek (shirt), pantolon (trousers), takım elbise (suit), kravat ve mendil (tie and handkerchief), ayakkabı (shoes).
Children and baby
elbise ve etek (dress and skirt), tayt (leggings), mayo ve bikini (swimsuit and bikini), body ve tulum (bodysuit and romper), çorap (socks), ayakkabı (shoes).
Home and decoration
nevresim takımı (duvet-cover set), havlu (towel), kırlent (cushion), mutfak gereçleri (kitchen tools), oda kokusu ve mum (room fragrance and candle), valiz (suitcase).
Cosmetics
kadın parfüm (women’s perfume), erkek parfüm (men’s perfume), gündüz bakım kremi (day cream), serum (serum), maske (mask), deodorant ve vücut spreyi (deodorant and body spray).
Sizes: UK beside Türkiye
A size is a beden (beh-DEHN). The size chart at marksandspencer.com.tr shows each UK size (Beden (UK)) with the Turkish size beside it (Türkiye Beden Karşılığı, «the Türkiye size equivalent»; Avrupa bedeni, «European size», in the tops table), and the body measures in centimetres.
| UK size | Türkiye size | Letter | Chest (göğüs) | Waist (bel) | Hip (basen) |
|---|---|---|---|---|---|
| 6 | 34 | XS | 78 cm | 61 cm | 86 cm |
| 8 | 36 | S | 82 cm | 65 cm | 90 cm |
| 10 | 38 | S | 87 cm | 70 cm | 95 cm |
| 12 | 40 | M | 92 cm | 75 cm | 100 cm |
| 14 | 42 | M | 97 cm | 80.5 cm | 105 cm |
| 16 | 44 | L | 102.5 cm | 86 cm | 110 cm |
| 18 | 46 | L | 108 cm | 92 cm | 115 cm |
| 20 | 48 | XL | 114 cm | 98 cm | 121 cm |
| 22 | 50 | XL | 120 cm | 104 cm | 127 cm |
| 24 | 52 | XXL | 126 cm | 110 cm | 133 cm |
| 26 | 54 | – | – | – | – |
| 28 | 56 | – | – | – | – |
| 30 | 58 | – | – | – | – |
Size chart, women’s tops and jackets-and-coats tables (the hip column is from the jackets table; UK 26–30 have no letter or measure) · checked 01.11.2026 · Beden Tabloları
The five fit shapes
For all five, the chart says the usual size applies.
| Fit shape | What the chart states |
|---|---|
| Tailored fit | A shape that sits close to the body. |
| Loose fit | A more relaxed shape. |
| Swing fit | A shape that widens downward from the chest. |
| Fit and flare | A shape that sits at the waist and widens toward the hips. |
| Oversized | A very wide shape made for loose wear. One size down fits closer. |
Size chart, fit shapes · checked 01.11.2026 · Beden Tabloları
More on the chart
- Shoes
- UK 3 to 8 in half sizes: UK 3 is 35.5, UK 6 is 39.5 and UK 8 is 42, in European sizes.
- Men’s shirts
- XS to XXXXL by collar (yaka) and chest: M is a 39–41 cm collar and a 97–102 cm chest.
- Trousers and jeans
- By waist and hip, with inside legs of 74 cm (kısa, short), 79 cm (standart, regular) and 84 cm (uzun, long).
- Children
- Girls and boys 2–16 years (yaş) by height, chest, waist and hip, and baby sizes.
- Bras
- Cup letters with a band size in UK and in the Turkish band range.
- Short and long
- Jackets and coats also come in «SHORT» and «LONG» lengths, 2 in (5 cm) shorter or longer than the standard style in sleeve and body.
Size chart · checked 01.11.2026 · Beden Tabloları
Taking the measures
- Göğüs · chest
- Around the widest part of the chest, level under the arms.
- Bel · waist
- Around the curve of the waist.
- Basen · hip
- Around the widest part of the hips, feet together.
- İç bacak · inside leg
- From the top of the inner leg to the heel, barefoot.
- Boy · height
- From the top of the head to the floor, barefoot.
The chart’s measures are body measures, not garment measures · size chart · checked 01.11.2026 · Beden Tabloları
Where to buy: shops, the site, the app and paying
Marks & Spencer sells in its shops and at marksandspencer.com.tr.
Mağaza
The store list has an address, hours and a phone number for each shop. A product page has a «mağazada bul» («find in a shop») button that shows the stock of a chosen shop and size.
The website
marksandspencer.com.tr takes an order without a membership. It is followed under Sipariş Takibi (order tracking) with the order number and the e-mail address.
Mobile app
The footer of the home page has a «Uygulamayı indir» («download the app») link. The app is where the highest points rate applies.
Mağazadan Teslimat
An order can be collected at a chosen shop with an SMS delivery code. The FAQ names C&C service points («click and collect») in the shops for it.
Addresses inside shopping centres
Many addresses on the store list sit inside an AVM (ah-veh-MEH, for alışveriş merkezi, a shopping centre), such as Akmerkez, Marmara Forum and Cevahir.
Store list · checked 01.11.2026 · Mağazalar
My M&S points · checked 01.11.2026
5 % in the app · 1 % on the site · 1 % in shops by QR code.
The loyalty programme is called My M&S. Points are that share of the purchase amount and can be spent online or in shops. A membership account made in the app or on the site starts it: FAQ.
How to pay
- Cards
- Visa, MasterCard or American Express credit cards, a virtual card tied to the buyer’s bank, BKM Express and Garanti Pay.
- Instalments
- Chosen at the last step, after the card number (Taksit Seçenekleri, tahk-SEET). The delivery fee is part of the instalments.
- Bank transfer
- Not possible (havale, hah-vah-LEH).
- The invoice
- Under Siparişlerim (my orders) in the account.
Marks & Spencer FAQ · checked 01.11.2026 · Sıkça Sorulan Sorular
Related pages on this site: Turkish online shopping and shipping, Turkish address format, Credit cards in Turkey, Trendyol Size Chart and LC Waikiki.
Delivery: four options and their fees
There are four delivery options, each with its own fee and rule. The order board shows which ones are inside their rule for a day, an hour and a basket total.
Delivery fees · checked 01.11.2026
199.99 · 149.99 · 99.99 TL, and shop pick-up free.
The fee is in Turkish lira (TL, Türk lirası). Next day is free over 5,000 TL and standard over 3,500 TL.
| Option | Fee | When | The rule |
|---|---|---|---|
| Mağazadan Teslimat, delivery to a shop | Free (ücretsiz) | 1–5 working days (iş günü, eesh gew-NEW) | Collected at the chosen shop: the buyer hands over the SMS delivery code and the order number. Someone else needs the code and an identity document too. |
| Aynı Gün Teslimat, same day | 199.99 TL | The same day | Orders Monday to Saturday up to 11:00. When same-day delivery is not possible, the option is not shown. |
| Ertesi Gün Teslimat, next day | 149.99 TL; free over 5,000 TL | The next day | Orders Monday to Friday up to 15:00. |
| Standart Gönderi, standard shipment | 99.99 TL; free over 3,500 TL | 1–5 working days | An estimate that depends on the delivery address. |
Marks & Spencer delivery page · checked 01.11.2026 · Gönderi Yöntemleri ve Ücretleri. The footer box of that page and the FAQ read «3,500 TL and over»; the footnote of the standard row reads «over 3,500 TL». The FAQ counts the 1–5 working days from dispatch.
After the order
- Couriers
- Kargoist, Kolay Gelsin and Yurtiçi Kargo.
- News of the parcel
- An SMS and an e-mail when it is handed over; the status is under Siparişlerim (my orders).
- Changes
- The delivery method cannot be changed after the order. The address cannot be changed on the online channels; a request can be made through the courier’s tracking link.
- Holidays and busy times
- An order placed on a public holiday is processed on the first working day. Special days and sale periods can delay delivery.
- A damaged parcel
- The FAQ asks for the parcel to be checked before it is taken and, for damage, for the courier to draw up a damage report (Hasar Tespit Tutanağı, hah-SAHR tes-PEET too-tah-NAH-uh).
- A failed delivery
- The order is cancelled and the price refunded to the account.
Marks & Spencer FAQ · checked 01.11.2026 · Sıkça Sorulan Sorular
Returns and exchanges: what the shop’s pages state
Windows · checked 01.11.2026
30 days from receiving an online order, 1 month in one answer for a shop return.
The returns page and most FAQ answers read 30 gün (30 days). One FAQ answer on returns and exchanges at a shop reads 1 ay (one month), with the invoice.
| Point | What the shop’s pages state |
|---|---|
| The window | An online order: 30 days from receiving it, to any shop or by Yurtiçi Kargo (returns page, FAQ). Goods bought in a shop: 30 days at any shop (returns page); one FAQ answer says one month, with the invoice. An exchange: 30 days at any shop, online or shop purchases (FAQ). |
| The goods | Unused, with the inner and outer labels on. By courier: in the original packaging with all accessories, packed with the invoice or the delivery note (irsaliye, eer-sah-lee-YEH) (returns page). |
| The cost | An online order goes back free, by shop or by Yurtiçi Kargo (returns page, FAQ). |
| At a shop | An online order can go to a shop except an outlet shop, with the invoice. Goods bought in a shop go back to a shop only; a return to a shop by post is not possible (FAQ). |
| Not returned or exchanged | An underwear sub-group, corsets, tights, cosmetics and costume jewellery (bijuteri, bee-zhoo-teh-REE), for hygiene; multipacks of socks and similar once the packaging is opened; swimwear and bikinis once the protective strip is removed or torn (returns page). |
| Faulty or wrong goods | They go back to the shop by the same route; after the check, the price and the delivery fee are refunded (FAQ). |
| The refund | An instalment purchase is refunded in full to the card; the bank passes it on to the card in instalments (FAQ). |
| The status | The return status is under Siparişlerim; the shop sends an SMS about goods left for inspection (FAQ). |
Marks & Spencer returns page and FAQ · checked 01.11.2026
Returning an online order by courier
- My ordersIn the account, open Hesabım / Siparişlerim, go into the order and tap the «iade» («return») button.
- The goods and the reasonPick the goods and the reason, and note the return code (iade kodu). The code is valid for 30 days.
- The parcelPack the goods with the invoice or the delivery note.
- The courierCall Yurtiçi Kargo on 444 99 99 for a courier, or hand the parcel to a branch. The return code and the shop’s project code (proje kodu) 317969 go on the parcel.
Marks & Spencer returns page and FAQ · checked 01.11.2026 · Nasıl iade yapabilirim?
The law’s layer
The legal right of withdrawal for distance sales is explained on the Trendyol page. The 30 days are the shop’s own rule.
Tax-free and prices
Not covered here
Tax-free (a VAT refund for visitors) is not covered here. The rule is explained on US Polo in Turkey and Luxury shopping in Istanbul. Product prices are not covered either.
Marks & Spencer · checked 01.11.2026
At the shop: six lines to say
Each line has its meaning, a light respelling and a Copy button for a phone note.
- The size chart
- Beden tablosu var mı? Is there a size chart? (beh-dehn tah-bloh-SOO vahr muh)
- A size
- Bu ürünün 38 bedeni var mı? Is there a size 38 of this item? (boo ew-rew-NEWN oh-TOOZ seh-KEEZ beh-deh-NEE vahr muh)
- Another shop
- Başka mağazada var mı? Is it in another shop? (bahsh-KAH mah-ah-zah-DAH vahr muh)
- The delivery code
- Teslimat kodum ve sipariş numaram burada. My delivery code and order number are here. (tes-lee-MAHT koh-DOOM veh see-pah-REESH noo-mah-RAHM boo-rah-DAH)
- A return
- İade etmek istiyorum. I would like to return this. (ee-ah-DEH et-MEK ees-tee-yoh-ROOM)
- The invoice
- Faturamı alabilir miyim? Can I have my invoice? (fah-too-rah-MUH ah-lah-bee-LEER mee-YEEM)
Help: phone, WhatsApp and the courier
0850 222 22 67
The customer line (müşteri hizmetleri, mew-shter-EE hee-zmet-leh-REE), weekdays 9:00–18:00.
Same number
A WhatsApp chat on the same number, weekdays 9:00–18:00.
444 99 99
Yurtiçi Kargo’s line, for a courier to collect a return.
Returns at the till
The returns page sends a return to the shop team, who carry it out there.
Quick answers
How do UK and Turkish sizes pair up?
The chart pairs UK 6 with 34, UK 8 with 36, UK 12 with 40 and so on up to UK 30 with 58. The Turkish size is labelled «European size» in the tops table and «Türkiye size» in the jackets table (size chart, checked 01.11.2026).
What does delivery cost?
Shop pick-up is free; same day is 199.99 TL, next day 149.99 TL (free over 5,000 TL) and standard 99.99 TL (free over 3,500 TL) (delivery page, checked 01.11.2026).
When is same-day delivery possible?
For orders Monday to Saturday up to 11:00. When it is not possible, the option is not shown (delivery page).
How long does an online order have to go back?
30 days from receiving it (returns page, FAQ). For goods bought in a shop, the returns page says 30 days and one FAQ answer says one month, with the invoice.
Is a return free?
An online order goes back free, by a shop or by Yurtiçi Kargo (returns page, FAQ).
Can an online order go back to a shop?
Yes, to a shop other than an outlet shop, with the invoice. A return to a shop by post is not possible (FAQ).
Can I pay by bank transfer?
No. Payment is by card, in one payment or in instalments, or by BKM Express or Garanti Pay (FAQ).
Sources and limits
Show the pages checked
- Marks & Spencer home page: menu, footer, app link — Marks & Spencer, checked 01.11.2026
- Beden Tabloları (size chart) — Marks & Spencer, checked 01.11.2026
- Gönderi Yöntemleri ve Ücretleri (delivery) — Marks & Spencer, checked 01.11.2026
- Nasıl iade yapabilirim? (returns) — Marks & Spencer, checked 01.11.2026
- Sıkça Sorulan Sorular (FAQ) — Marks & Spencer, checked 01.11.2026
- Üyelik Sözleşmesi (membership contract) — Marks & Spencer, checked 01.11.2026
- Mağazalar (store list) — Marks & Spencer, checked 01.11.2026
- Müşteri Hizmetleri (customer service) — Marks & Spencer, checked 01.11.2026
Fees, sizes and rules are those of 01.11.2026; the shop changes them.
