Skechers in Türkiye: Shops, Delivery, Returns and Plus
How Skechers' Turkish web shop and shops handle delivery, returns and exchanges, what Skechers Plus does, and what the size table shows.
Table of Contents
Skechers is a footwear and sportswear brand that dates its start to 1992 on its about page (checked 01.11.2026). In Türkiye it sells through its web shop, skechers.com.tr, through the Skechers App and through Skechers shops in many cities. A web order can go back within 30 days of delivery, a shop purchase within 15, and Skechers Plus is a free membership with three levels.
In short · checked 01.11.2026
Skechers in Türkiye keeps different windows for the web shop and for its shops.
- A web order can go back within 30 days of delivery. The order page issues an easy-return code, and DHL eCommerce is the courier for returns.
- A shop purchase can be returned within 15 days and exchanged within 30. Skechers Plus Silver members have 60 days, Gold members 90.
- The web shop makes no exchange. An exchange of a web order is made in a Skechers shop within 30 days of receipt.
- A refund goes back to the card. When the goods meet the return terms, the amount reaches the card within the legal 10 business days after approval. Another line of its FAQ gives 1 to 14 days, depending on the banks.
Skechers’ own deadlines · checked 01.11.2026
Day by day
Six Skechers deadlines on one track. Pick a Skechers Plus level and move the marker to a day: every lane it has passed greys out. Tap a lane for Skechers’ own sentence.
Day 0 is the day a web order arrives, or the day of a shop purchase. Skechers counts points from the day of shopping.
Web return
Open to day 30
Web exchange
Open to day 30
Shop return
Open to day 15
Shop exchange
Open to day 30
Points waiting
Waiting to day 30
Points to spend
Spend from day 30
Web return30 days from delivery
Siparişini teslim aldığın tarihten itibaren 30 gün içerisinde iade edebilirsin.You can return your order within 30 days of the day you receive it.
İade kodu geçerlilik süresi 7 gündür. Bu sürede işlem yapılmaz ise iade kodu geçersiz olur ve yeniden iade talebi oluşturman gerekir.The return code is valid for 7 days. If nothing is done in that time, the code becomes invalid and a new return request has to be made.
Skechers, skechers.com.tr · returns FAQ · easy-return page · checked 01.11.2026
Web order: exchangeIn a shop, 30 days from receipt
Değişim işlemini, ürünü teslim aldığın tarihten itibaren 30 gün içinde Skechers mağazalarımızdan gerçekleştirebilirsin.The exchange can be made in Skechers shops within 30 days of the day the product is received.
Faturası kesilmiş ve tarafına teslim edilmiş ürünler için internet mağazamızdan değişim yapılamamaktadır.Goods that are invoiced and delivered cannot be exchanged through the web shop.
Skechers, skechers.com.tr · returns FAQ · checked 01.11.2026
Shop return15 days; Silver 60, Gold 90
Mağazalarımızdan satın alınan ürünler için iade süresi 15 gün, değişim süresi ise 30 gündür.For goods bought in Skechers shops the return period is 15 days and the exchange period is 30 days.
Silver Üyeler … değişim ve iade süresi 60 gündür. / Gold üyeler için iade ve değişim süresi 90 gündürFor Silver members the exchange and return period is 60 days. / For Gold members the return and exchange period is 90 days
Skechers, skechers.com.tr · returns FAQ · Plus page · checked 01.11.2026
Shop exchange30 days; Silver 60, Gold 90
Mağazalarımızdan satın alınan ürünler için iade süresi 15 gün, değişim süresi ise 30 gündür.For goods bought in Skechers shops the return period is 15 days and the exchange period is 30 days.
Skechers Plus Silver üyeleri için değişim süresi 60 gün, Plus Gold üyeleri için ise 90 gündür.For Skechers Plus Silver members the exchange period is 60 days, and for Plus Gold members it is 90 days.
Skechers, skechers.com.tr · returns FAQ · checked 01.11.2026
Points waitingThe first 30 days after the purchase
Plus Puanlar alışveriş tarihinden 30 gün sonra aktif hale gelirler ve alışveriş tarihinden sonraki 365 gün geçerlidir.Plus points become active 30 days after the shopping date and are valid for 365 days after the shopping date.
Skechers, skechers.com.tr · Plus page · checked 01.11.2026
Points to spendDay 30 to day 365, Silver and Gold
Sadece Silver ve Gold üyeler alışverişlerinde Plus Puan harcayabilirler.Only Silver and Gold members can spend Plus points when they shop.
Kullanılmayan Plus Puanlar, kazanılan alışverişten 365 gün sonra hesabından silinecektir.Unused Plus points are deleted from your account 365 days after the shopping that earned them.
Skechers, skechers.com.tr · Plus page · checked 01.11.2026
Skechers, skechers.com.tr · checked 01.11.2026 · returns FAQ · Plus page
What do you need?
- Delivery
- DHL eCommerce or Hepsijet, picked by the system. Delivery
- A return
- 30 days from delivery. Returns
- Pick-up
- Click&Collect: a shop of your choice, no shipping fee. Where to buy
- Where
- Skechers’ shop list names shops in many cities. Where to buy
- The size
- Say the size in Turkish. Lines to say
- A return or exchange
- 15 days to return, 30 days to exchange. Returns
- Joining
- Free, with an activation step in the Skechers App. Skechers Plus
- Points
- 1 point is 1 TL; Silver and Gold spend them. Skechers Plus
- Longer windows
- Silver 60 days, Gold 90 days. Returns
Who runs Skechers in Türkiye: the brand and its distributor
As Skechers states it · checked 01.11.2026
Since 1992, in 190+ countries, with 5,000+ shops.
Skechers’ Türkiye activities run since 2011, under a distributor.
The distributor in Türkiye
- Since 2011
- All of Skechers’ activities in Türkiye have run since 2011 under the distributorship of Olka Spor Malzemeleri Tic. A.Ş.
- The head office
- The page footer gives the head office (Genel Müdürlük, geh-NEHL mew-dewr-LEWK) in Beşiktaş, İstanbul.
Skechers, skechers.com.tr · checked 01.11.2026 · about page
Where to buy: the web shop, the shops and Click&Collect
Skechers’ pages mention the web shop, the Skechers App, Skechers shops and dealer shops. The windows for returns and exchanges differ between the web shop and the shops, and the gift card does not work in dealer shops.
skechers.com.tr
Skechers’ FAQ covers orders placed as a guest member. A guest-member order is followed on the order-tracking page with the order number, which arrives by SMS or e-mail after the order: skechers.com.tr/
The shop list
Skechers’ shop list names shops in İstanbul, İzmir, Ankara, Antalya, Bursa and many other cities, each with an address, hours and a phone number: skechers.com.tr/
Mağazadan Teslim (mah-ah-zah-DAHN tehs-LEEM)
Choose a Skechers shop at Teslimat Seçenekleri (delivery options). The order reaches that shop on average 1 to 3 business days after it goes to the courier, and an SMS says it is ready. No shipping fee. The shop cannot be changed: cancel the order while it is being prepared and order again.
Hangi Mağazada Var (HAHN-gee mah-ah-zah-DAH vahr)
The «Hangi Mağazada Var» part of a product page shows the stock status. A bell icon on the size table sends word when a size is back in stock.
Hediye Kartı (heh-dee-YEH kahr-TUH)
The card is valid in all Skechers shops in Türkiye except dealer shops. The loaded amount includes VAT and cannot be turned into cash, in part or in full.
Hediye paketi
It is added in the basket before the order is invoiced. After the invoice, a Skechers shop can add it.
Other shops
Brand pages on this site: Ecco Shoes in Turkey: Sizes, Shops, Delivery and Returns, US Polo in Turkey and Luxury Shopping in Istanbul.
The shop list names malls
Among the names in Skechers’ shop list are «İstanbul Zorlu», «İstanbul Viaport», «İstanbul Marmara Forum», «İstanbul Metropol» and «Mall of Antalya». The «İstanbul Zorlu» entry gives Zincirlikuyu, Beşiktaş as its address; the towers of Zorlu Center are shown here.
Skechers shop list · checked 01.11.2026 · shop list
What an entry in the list shows
- Name
- The shop’s name, often with the mall.
- Address
- The street address, the district and the city.
- Hours and phone
- Opening hours and a phone number.
- Map
- A link to the location.
Skechers shop list · checked 01.11.2026 · shop list
Sizes: Skechers’ own table
Skechers’ size table has four columns: the Turkish size (TR), the US size, the UK size and the foot length in centimetres (CM). A product page opens it from the words Beden Tablosu (beh-DEHN tahb-loh-SOO, size table).
The table, men and women
Which table?
| TR | US | UK | CM |
|---|---|---|---|
| 39 | 6.5 | 5.5 | 24.5 |
| 39.5 | 7 | 6 | 25 |
| 40 | 7.5 | 6.5 | 25.5 |
| 41 | 8 | 7 | 26 |
| 42 | 8.5 | 7.5 | 26.5 |
| 42.5 | 9 | 8 | 27 |
| 43 | 9.5 | 8.5 | 27.5 |
| 43.5 | 10 | 9 | 28 |
| 44 | 10.5 | 9.5 | 28.5 |
| 44.5 | 11 | 10 | 29 |
| 45 | 11.5 | 10.5 | 29.5 |
| 45.5 | 12 | 11 | 30 |
| 46 | 12.5 | 11 | 30.5 |
| 47 | 13 | 12 | 31 |
| 48 | 14 | 13 | 32 |
| 49 | 15 | 14 | 33 |
| 50 | 16 | 15 | 34 |
| 51 | 17 | 16 | 35 |
| TR | US | UK | CM |
|---|---|---|---|
| 35 | 5 | 2 | 22 |
| 35.5 | 5.5 | 2.5 | 22.5 |
| 36 | 6 | 3 | 23 |
| 36.5 | 6.5 | 3.5 | 23.5 |
| 37 | 7 | 4 | 24 |
| 37.5 | 7.5 | 4.5 | 24.5 |
| 38 | 8 | 5 | 25 |
| 38.5 | 8.5 | 5.5 | 25.5 |
| 39 | 9 | 6 | 26 |
| 39.5 | 9.5 | 6.5 | 26.5 |
| 40 | 10 | 7 | 27 |
| 40.5 | 10.5 | 7.5 | 27.5 |
| 41 | 11 | 8 | 28 |
| 42 | 12 | 9 | 29 |
| 43 | 13 | 10 | 30 |
Skechers size table · checked 01.11.2026 · men’s product page · women’s product page. More size charts: Trendyol Size Chart.
Reading the table
- MeasureSkechers’ line: a size is found by measuring the distance from the longest toe to the heel.
- Read the rowEach row gives the TR, US and UK size beside a length in centimetres.
- StockA bell icon on the size table tells you when a size is back in stock.
Skechers size table and FAQ · checked 01.11.2026 · FAQ
At the shop: four lines to say
Each line has its meaning, a light respelling and a Copy button for a phone note.
- A return
- İade etmek istiyorum. I would like to return this. (ee-ah-DEH eht-MEHK ees-tee-yoh-ROOM)
- An exchange
- Değişim yapmak istiyorum. I would like to make an exchange. (deh-ee-SHEEM yahp-MAHK ees-tee-yoh-ROOM)
- The invoice
- Faturayı alabilir miyim? Can I have the invoice? (fah-too-rah-YUH ah-lah-bee-LEER mee-YEEM)
- A size
- Bu numara var mı? Do you have this size? (boo noo-mah-RAH vahr muh)
Delivery: the courier, the wait and the damage check
Orders from skechers.com.tr go by DHL eCommerce or Hepsijet. The system picks the courier that suits the address.
From order to door
- ConfirmedAfter the order is confirmed, it goes to the courier within 1 to 3 business days.
- SMSSkechers sends an SMS when the order has been handed to the courier.
- Not at homeThe parcel goes to the courier’s local branch. If nobody collects it within 2 days, it goes back to Skechers.
- The damage checkSkechers’ FAQ has the parcel checked for damage before it is accepted. If the product or its box is damaged (torn, wet, faulty), a damage report (Hasar tespit tutanağı, hah-SAHR tehs-PEET too-tah-nah-UH) written with the courier lets the order go back.
Skechers FAQ · checked 01.11.2026 · delivery FAQ
Delivery fees
Skechers Plus Silver members: free shipping on purchases over 500 TL. Gold members: free shipping on all purchases. Click&Collect orders: no shipping fee.
Skechers Plus page and FAQ · checked 01.11.2026
Fatura (fah-too-RAH)
In the Skechers App, under Siparişlerim. An invoice for an order of the last 90 days can also come through Skechers’ WhatsApp line. A guest-member order is found on the order-tracking page.
After the order
The address of an order cannot be changed once it is made. The customer centre handles address updates: contact page.
Returns and exchanges: web orders and shops
Skechers’ windows differ by where the shoes were bought: on skechers.com.tr or in a Skechers shop.
Skechers’ windows · checked 01.11.2026
30 days to return a web order, 15 days to return a shop purchase.
The 30 days run from the day the order is received. A shop purchase can be exchanged within 30 days. Skechers Plus Silver members have 60 days, Gold members 90.
| Bought on skechers.com.tr | Bought in a Skechers shop | |
|---|---|---|
| A return (iade, ee-ah-DEH) | Within 30 days of delivery. Account (Hesabım) › Siparişlerim › Detaylar › İade Talebi Oluştur (create a return request) gives an easy-return code (kolay iade kodu). Returns go by DHL eCommerce only; the fees of another courier are the sender’s. No return without an invoice. The easy-return code is valid for 7 days. | Within 15 days. Silver members: 60 days, Gold members: 90 days (Plus page). |
| An exchange (değişim, deh-ee-SHEEM) | Not through the web shop once the order is invoiced and delivered. In a Skechers shop, within 30 days of receipt. | Within 30 days. Silver members: 60 days, Gold members: 90 days. |
| A web order in a shop | A web purchase can go back to certain Skechers shops against a return voucher (iade çeki, ee-ah-DEH cheh-KEE). The voucher works in certain Skechers shops and on skechers.com.tr. | A Click&Collect order can be returned at the shop on collection; the exchange is made in Skechers shops within 30 days. |
The refund
Skechers’ FAQ: when returned goods arrive, they are checked against the return terms. If they meet them, the refund is processed within 24 hours, and the amount reaches the card within the legal 10 business days after approval. Another FAQ line: the time is 1 to 14 days from the day the goods reach Skechers, depending on the banks. An instalment purchase is refunded to the bank in one sum, and the bank puts it back on the card month by month, shown as + and – on the statement.
Skechers returns FAQ · checked 01.11.2026
How a web return runs
- Open the orderIn the account, open Siparişlerim, then Detaylar.
- Make the requestChoose İade Talebi Oluştur. The easy-return code appears.
- PackThe goods go into a parcel with the invoice.
- SendThe parcel goes by DHL eCommerce with the easy-return code, handed over within the code’s 7 days.
- Wait for the checkSkechers checks the goods against the return terms, then processes the refund.
Skechers returns FAQ and easy-return page · checked 01.11.2026 · returns FAQ · easy return
The conditions
The goods are unused and unworn, in original condition with the original tags and every accessory that came with them. Goods with damage, tears or similar deformation are not accepted. Goods bought on a corporate invoice go back with a return invoice in the parcel. Goods bought with Plus points can be returned within 30 days if unused.
Skechers returns FAQ · checked 01.11.2026
Cancelling
A web order can be cancelled only while its status is Hazırlanıyor (hah-zuhr-lah-nuh-YOHR, being prepared): Hesabım › Siparişlerim › Detaylar › Ürün/Ürünleri İptal Et. After the invoice is made, a web order cannot be cancelled; a parcel on its way can be refused at delivery or sent back.
Skechers returns FAQ · checked 01.11.2026
On this site
Consumer-law rules for web-shop returns in Türkiye: Trendyol in English: Delivery, Duty and Returns by Country.
Skechers Plus: free membership with three levels
Anyone can join Skechers Plus for free, in any Skechers shop, in the Skechers App or at skechers.com.tr, by accepting the programme terms and verifying a phone number.
The app step
A membership made in a shop or on the site starts as a candidate member (Aday Üye, ah-DAH ew-YEH). It stays a candidate until the membership is activated in the Skechers App, and the points a candidate earns are deleted 30 days after they are earned.
Skechers Plus page · checked 01.11.2026
The three levels
| Level | How it is reached | What the page ties to it |
|---|---|---|
| Classic | Every member who activates the membership in the Skechers App. | Earns Plus points at 5 % of purchases. The points can be spent only from Silver. |
| Silver | 1,000 Plus points earned within the last year. A Silver member stays Silver for a year; below 1,000 earned in that time, the member goes back to Classic. | Can spend active points. Free shipping on purchases over 500 TL. Return and exchange within 60 days. |
| Gold | 2,000 Plus points earned within the last year. Below 2,000 at the end of the year, the member goes to Silver. | Earns Plus points at 10 % of purchases. Return and exchange within 90 days. Free shipping on all purchases. |
Skechers Plus page · checked 01.11.2026 · Plus page
The points rules
- Earning
- Points come from purchases of products not on sale, in all Skechers shops, on skechers.com.tr and in the Skechers App, by level. Campaigns, partner offers and tasks can add extra points.
- Value
- 1 Plus point is worth 1 TL.
- When
- Points become active 30 days after the purchase and are valid for 365 days from the purchase date. Unused points are deleted after the 365 days.
- Spending
- Only Silver and Gold members can spend points: at the payment step on skechers.com.tr and in the app, under Puan Kullan (use points), or at the till in a shop, with the help of a team member. A purchase can be paid for at most 50 % with points.
- No points
- A purchase paid with points earns none. Sale items earn none unless an extra earning privilege applies.
- Returns
- Earned points are removed from the account when the goods go back. Points that were spent come back.
Skechers Plus page · checked 01.11.2026 · Plus page
Help: the customer centre
0850 488 02 00
The customer centre (Müşteri İletişim Merkezi, mew-shteh-REE ee-leh-TEESH-eem mehr-keh-ZEE), every weekday 08:45 to 17:45.
musteriiliskileri@
Skechers’ order FAQ: an error message that appears while ordering can be sent to this address or to the phone line above.
Quick answers
Does Skechers have shops in Türkiye?
Skechers’ shop list names shops in İstanbul, İzmir, Ankara, Antalya, Bursa and many other cities (checked 01.11.2026). The list is at skechers.com.tr/
Can I follow a guest order?
Skechers’ FAQ: a guest-member order is followed on the order-tracking page with the order number, which arrives by SMS or e-mail after the order.
Which couriers deliver?
DHL eCommerce and Hepsijet. The system picks the one that suits the address.
How long can I return a web order?
30 days from delivery. The goods go back by DHL eCommerce with the easy-return code, which is valid for 7 days, and a return needs an invoice.
Where is a web order exchanged?
Not on the web shop. In a Skechers shop, within 30 days of receipt.
How does Skechers Plus work?
It is free, with an activation step in the Skechers App. 1 Plus point is 1 TL, only Silver and Gold members spend points, and a purchase can be paid for at most 50 % with points.
What is Click&Collect?
An online order collected in a Skechers shop that you choose at the delivery options. There is no shipping fee.
Sources and limits
Show the pages checked
- Kurumsal /
Hakkımızda — Skechers, skechers.com.tr, checked 01.11.2026 - Kolay İade — Skechers, skechers.com.tr, checked 01.11.2026
- Ürün iptal, Değişim, İade ve İnceleme Politikamız — Skechers, skechers.com.tr, checked 01.11.2026
- Kargo ve Teslimat (Sıkça Sorulan Sorular) — Skechers, skechers.com.tr, checked 01.11.2026
- Sipariş (Sıkça Sorulan Sorular) — Skechers, skechers.com.tr, checked 01.11.2026
- Ürün ve Alışveriş (Sıkça Sorulan Sorular) — Skechers, skechers.com.tr, checked 01.11.2026
- Mağazalarımız — Skechers, skechers.com.tr, checked 01.11.2026
- Skechers Plus — Skechers, skechers.com.tr, checked 01.11.2026
- İletişim — Skechers, skechers.com.tr, checked 01.11.2026
- Product page with the size table, men — Skechers, skechers.com.tr, checked 01.11.2026
- Product page with the size table, women — Skechers, skechers.com.tr, checked 01.11.2026
- Home page and menu — Skechers, skechers.com.tr, checked 01.11.2026
Rules, fees and sizes are those of 01.11.2026; Skechers changes them.
