Online Shopping in Kazakhstan: Which Site for What
Which shop to use, how many days delivery takes to your city and how to pay, based on the shops’ own pages, checked 19.10.2026.
Table of Contents
Different purchases in Kazakhstan call for different shops: Sulpak and shop.kz for electronics and appliances, Flip for clothes, books and kitchenware, Arbuz for groceries, and tickets.kz and Kaspi Travel for tickets. Kaspi.kz brings shopping, tickets and bill payments together in one app. Below: shops by purchase, delivery times by city, payment methods and return rules from the shops’ own pages, checked 19.10.2026.
At a glance · checked 19.10.2026
The shop depends on the purchase. The terms depend on the shop.
- Electronics and appliances: Sulpak and shop.kz. Sulpak promises “express delivery” within 90 minutes during working hours with full payment; shop.kz offers 1–3 hours via Yandex for orders paid online by card before 17:00.
- Clothes, books, kitchenware: Flip has its own couriers; delivery takes 1–2 days in Almaty, Astana, Karaganda and Temirtau.
- Groceries: Arbuz delivers on the day of the order; delivery is free for orders of 5,000 ₸ or more, otherwise 700 ₸.
- Tickets: tickets.kz for flights, Kaspi Travel for flights and trains.
- Cards: Sulpak lists Visa and Mastercard cards issued by banks in Kazakhstan; Flip lists Visa and Mastercard cards from any bank. Check the checkout page before paying.
- Returns: Flip, Sulpak, shop.kz and Halyk Market state 14 days. They do not accept mobile phones or other cellular subscriber devices if you simply change your mind.
Shops by purchase tap what you need
Choose a purchase to see shops that sell it, with their own delivery and payment rules. The information comes from the shops’ own pages, checked 19.10.2026.
What are you buying?
Tech
Sulpak, shop.kz, Halyk Market
- Sulpak
- Electronics, appliances and home goods. Couriers deliver from 11:00 to 21:00, seven days a week, within cities with Sulpak stores. “Express delivery” takes up to 90 minutes during working hours (10:00–20:00); orders must be paid for immediately and in full. Orders can also be picked up in store: the reservation lasts 3 days.
- shop.kz
- Electronics: smartphones, laptops, graphics cards, monitors and gaming PCs. Pickup is available in 14 cities with no delivery charge; orders are held for 2 days after the status changes to “Ready for pickup” (“Готов к выдаче”). Express delivery within the city via Yandex takes 1–3 hours if you pay online by card before 17:00; the order must weigh no more than 20 kg.
- Halyk Market
- A marketplace: either the seller or Halyk Market itself delivers the goods. Halyk Market delivery is free for baskets of 5,000 ₸ or more, otherwise 900 ₸ per order (checked 19.10.2026).
Clothes, books, kitchenware
Flip
- What it sells
- Clothes, electronics, books, toys, kitchenware, bed linen, children’s clothes and costume jewellery — this is how Flip describes its range on its homepage.
- Courier
- Its own courier service; delivery takes 1–2 days in Almaty, Astana, Karaganda and Temirtau. Free for orders of 5,000 ₸ or more, otherwise 890 ₸ per order (checked 19.10.2026). Courier orders must be paid for online.
- Pickup points
- Flip’s own pickup points (blue map markers): pay online or in cash. Partner Flip Point locations (yellow markers): online payment only.
- Returns
- Within 14 days of receipt, through any pickup point. Couriers do not accept returns.
Groceries and home goods
Arbuz
- What
- Groceries and home goods delivered to your door.
- Delivery
- On the day of the order, every day from 07:00 to 23:59. Free for orders of 5,000 ₸ or more, otherwise 700 ₸ (Almaty page, checked 19.10.2026).
- Fast
- Express delivery within 60 minutes costs 900 ₸; orders are accepted from 07:00 to 23:59 (checked 19.10.2026).
Tickets
tickets.kz and Kaspi Travel
- tickets.kz
- Flights booked online. The agency is IATA-accredited and part of the TTN holding company.
- Payment
- By card, through the Kaspi.kz app, from your mobile balance (Kcell, Activ, Beeline, Tele2, Altel), through HomeBank internet banking or with Apple Pay, which works only in Safari. The site’s service fee is not refunded when a ticket is returned.
- Kaspi Travel
- Flight and train tickets and package holidays in the Kaspi.kz app. Flight reservations are held for 30 minutes to 2.5 hours, depending on the destination and airline. Up to 9 passengers per order. Flight check-in is not yet available in the app; extra baggage is paid for at the airport.
One app
Kaspi.kz
- About
- On its homepage, Kaspi.kz calls itself the No. 1 super app in Kazakhstan: shopping, Kaspi Travel tickets and bill payments in one place.
- Payments
- More than 10,000 services can be paid for with no fee, according to the homepage (checked 19.10.2026).
- Kaspi QR
- Kaspi QR payments are accepted by shop.kz and Flip pickup points, for example.
Another city
Delivery beyond Almaty
- Sulpak
- The “Order to my city” (“Заказать в мой город”) service: if an item is unavailable in your city but in stock in Almaty, it will arrive in 2–15 days, depending on the distance. Orders are dispatched only after 100% prepayment; you can collect them from a Sulpak store or arrange delivery to an address.
- Flip
- Courier delivery takes 2–5 days to Shymkent, Pavlodar, Ust-Kamenogorsk, Kostanay and ten other cities; 5–8 days to Aktobe, Aktau, Atyrau and Uralsk (next section).
- Halyk Market
- Free delivery for orders of 5,000 ₸ or more also applies to other cities (checked 19.10.2026).
- shop.kz
- Via EMS, Kazpost, DHL, Exline and CDEK: 2 to 10 days; details are in the table below.
Same day
Delivery in hours
- Sulpak
- “Express delivery”: 90 minutes during working hours (10:00–20:00); orders must be paid for immediately and in full.
- shop.kz
- Yandex within the city: 1–3 hours if the item is available in your city and the order is placed and paid for online by card before 17:00; maximum weight is 20 kg; couriers work from 11:00 to 19:00.
- Arbuz
- Express delivery within 60 minutes costs 900 ₸ (checked 19.10.2026).
- Halyk Market
- Express delivery costs 900 ₸ per order, whatever the basket total (checked 19.10.2026).
Shop terms change: the final price and delivery time appear at checkout. The names in the cards link to the shop pages used as sources (checked 19.10.2026).
How many days choose a city
Flip couriers deliver to Almaty, Astana, Karaganda and Temirtau in 1–2 days, and to Aktobe, Aktau, Atyrau and Uralsk in 5–8 days. Tap a city to see Flip’s delivery time and, if shop.kz has a pickup point there, a line about it.
Your city
Flip courier
1–2 days
Almaty, Astana, Karaganda, Temirtau. Nearby satellite towns of regional centres take 1–3 days: Saran, Shakhtinsk, Shakhan, Abai, Aktas, Agrogorodok and Dubovka.
Flip courier
2–5 days
Fourteen cities. Kostanay, Kokshetau, Pavlodar, Petropavl, Semey, Ust-Kamenogorsk, Shymkent, Taraz, Zhezkazgan, Satpayev, Kyzylorda, Balkhash, Ekibastuz and Taldykorgan.
Flip courier
5–8 days
Aktobe, Aktau, Atyrau, Uralsk. The most distant cities on Flip’s list: delivery takes longer than in the east and centre.
Flip: cost and receipt
Delivery is free for orders of 5,000 ₸ or more, otherwise 890 ₸ per order; multiple orders are charged separately (checked 19.10.2026). To receive your order, show the courier your ID or give the code from the “My orders” (“Мои заказы”) section.
For delivery to more distant places or in less time, shop.kz lists postal and courier service delivery times; it gives postal service times in working days.
| Service | Time stated by shop.kz |
|---|---|
| EMS | Express — 2 to 5 days; standard — 3 to 7 days, “door to door” |
| Kazpost | 2 to 10 days, to a post office |
| DHL | 2 to 4 days, within regional centres |
| Exline | Express — 2 to 3 days; standard — 2 to 7 days; to your door in regional centres, to a service branch in smaller towns |
| CDEK | 2 to 5 days, within regional centres |
Table source: shop.kz delivery page, checked 19.10.2026.
How to pay each shop has its own rules
The main difference is cards. Sulpak lists Visa and Mastercard cards from banks in Kazakhstan with 3-D Secure authentication; Flip lists Visa and Mastercard cards from any bank and payment through the Kaspi.kz app. The checkout page shows which payment methods work with your card.
| Shop | Online | Courier | At pickup or in store |
|---|---|---|---|
| Flip | Visa and Mastercard cards from any bank; Kaspi.kz app | Online only | Flip’s own pickup point: cash, card via terminal, Kaspi QR. Partner Flip Point: online only |
| Sulpak | Visa and Mastercard from banks in Kazakhstan; 3-D Secure required | Cash or a card from any bank in Kazakhstan — where Sulpak delivery is available | In store: cash or Visa and Mastercard; the cardholder must pay and may be asked for ID |
| shop.kz | Visa, Mastercard, Cirrus Maestro, American Express; cards from Kaspi Bank, Halyk and other banks; Kaspi QR | Cash or Visa and Mastercard via terminal — in 11 cities; card payments for orders up to 300,000 ₸ | Cash, Visa and Mastercard, credit cards, Kaspi QR or HomeBank QR — in 14 cities |
Sources: payment pages from Flip, Sulpak and shop.kz, checked 19.10.2026. Cash on delivery through the post costs more: Flip adds 2% and 300 ₸ per receipt; shop.kz adds 1% insurance and a 2% fee.
Sulpak, Halyk Market and Kaspi.kz offer instalments; terms are on their pages: Sulpak, Halyk Market, Kaspi.kz.
Receiving your order three ways
Your order comes to your door, waits at a pickup point or arrives by express delivery. Each option has its own process: what to show and when to inspect the goods.
- Check that everything is included and look for defects before giving the SMS code: this is what Halyk Market asks.
- Inspect the packaging while the courier is there. Sulpak asks you to check that the packaging is intact and, for “express delivery”, give the courier the SMS code.
- Do not accept without looking. If you accept an order without inspecting it, shop.kz marks the request “Refusal of demonstration” (“Отказ от демонстрации”); claims about appearance and completeness are accepted only before the goods are handed over (as shop.kz states, citing Article 411 of the Civil Code).
Returns fourteen days
Flip, Sulpak, shop.kz and Halyk Market state the same return period for goods without defects: 14 days. The details differ by shop.
- Time limit14 days: Flip counts from receipt of the order; Sulpak and shop.kz from the time of purchase. Halyk Market states the same 14 days. Sulpak also offers exchanges within 30 days for an item of the same or higher value.
- ConditionThe goods must be in saleable condition, with labels and seals, packaging, all included parts and proof of purchase; Flip also requires its unique Flip barcode.
- WhereFlip: any pickup point, but not a courier; returns through Flip Point are possible only if you paid online. Sulpak: a store, with your receipt and ID. shop.kz: submit a request in your account; the service centre responds within 24 hours. Halyk Market: the seller you bought the item from.
- RefundFlip refunds your card on the day of the return; the bank sometimes takes 1–3 working days to process it. Sulpak refunds your card within 5 working days of the request. Halyk Market refunds your card within 10 calendar days. shop.kz takes 1 working day to inspect the item and refunds you within 3 working days after the inspection.
What cannot be returned if you simply change your mind
Mobile phones and other cellular subscriber devices: Flip, Sulpak, shop.kz and Halyk Market exclude these from returns. Flip also excludes used goods, hosiery, underwear and medical devices; shop.kz excludes hygiene products, cosmetics, electronic licence keys and custom-built PCs.
- Flip: for “did not like it” returns, it refunds only the item’s price; delivery and return postage are refunded for defective goods.
- shop.kz: the buyer pays delivery costs if they cancel the purchase; the shop pays for defective goods or errors in the items supplied.
Sources: Flip, Sulpak, shop.kz, Halyk Market, checked 19.10.2026.
Kaspi.kz more than a shop
Kaspi.kz is an app in which shopping is just one part, alongside Kaspi Travel for flight and train tickets, and bill payments.
Kaspi and Hepsiburada
Kaspi.kz reported that on 29 January 2025 it completed the acquisition of a controlling stake in the Turkish marketplace Hepsiburada: the shares acquired represented 65.41% of its capital on the date of the agreement. The brands and structures remain separate. Source: Kaspi.kz announcement, checked 19.10.2026. For Hepsiburada itself, see “Hepsiburada in English”.
Other shops and what to read next
Other major shops: Technodom (electronics and appliances), Alser (electronics and appliances), Mechta (electronics and appliances), Lamoda (clothes), Wildberries (marketplace), AliExpress (marketplace), OLX (classifieds), Kolesa (classifieds).
Shopping malls in Kazakhstan
Opening hours for ten shopping malls in Astana and Almaty, Tax Free and parking.
Hepsiburada in English
Checkout terms with translations, delivery, payment and returns.
Mobile services in Kazakhstan
Operators, a tourist SIM card and IMEI rules.
Sources
- Sulpak.kz: homepage — Sulpak, checked 19.10.2026
- Sulpak.kz: delivery and payment — Sulpak, checked 19.10.2026
- Sulpak.kz: warranty and returns — Sulpak, checked 19.10.2026
- Sulpak.kz: credit and instalments — Sulpak, checked 19.10.2026
- Flip.kz: homepage — Flip.kz, checked 19.10.2026
- Flip.kz: delivery methods — Flip.kz, checked 19.10.2026
- Flip.kz: payment methods — Flip.kz, checked 19.10.2026
- Flip.kz: returns — Flip.kz, checked 19.10.2026
- shop.kz: homepage — shop.kz, checked 19.10.2026
- shop.kz: delivery — shop.kz, checked 19.10.2026
- shop.kz: payment — shop.kz, checked 19.10.2026
- shop.kz: return and exchange terms — shop.kz, checked 19.10.2026
- Halyk Market: homepage — Halyk Market, checked 19.10.2026
- Halyk Market: delivery — Halyk Market, checked 19.10.2026
- Halyk Market: return policy — Halyk Market, checked 19.10.2026
- Halyk Market: instalments and credit — Halyk Market, checked 19.10.2026
- Arbuz.kz: delivery (Almaty) — Arbuz.kz, checked 19.10.2026
- tickets.kz: how to pay for a flight ticket — tickets.kz, checked 19.10.2026
- tickets.kz: about us — tickets.kz, checked 19.10.2026
- Kaspi.kz: homepage — Kaspi.kz, checked 19.10.2026
- Kaspi Travel — Kaspi Travel, checked 19.10.2026
- Kaspi.kz: instalments — Kaspi.kz, checked 19.10.2026
- Kaspi.kz: completion of the Hepsiburada acquisition, 29 January 2025 — Kaspi.kz, checked 19.10.2026
The illustrations were drawn for this guide. They show no real logos or app screens.
