Online Shopping in Northern Cyprus: Who Delivers, Customs and Your Rights
Island shop, Turkish seller or a parcel from abroad: who brings it, what the post office carries, what customs may ask and which return clock you have.
Table of Contents
An order for a door in Northern Cyprus reaches you by one of three roads: a shop on the island, a seller in Türkiye, or the post office. The road decides who delivers, whether customs steps in and which return clock you have. This guide puts the post office’s rules, the customs texts, the consumer law and four island shops’ own delivery and return terms side by side.
Online shopping in Northern Cyprus, in short · checked 18.10.2026
Three roads to your door. Your return clock is the shop’s own.
- Island shops – BurdaBurda, Girince, Hepsibuadada and Odak Shop each say on their own pages that they deliver in the TRNC.
- Turkish sellers – each decides for itself: one appliance maker’s own page says it does not ship to the TRNC or the islands.
- Customs – the customs regulations named on this page set no exemption for parcels; ask the carrier or the post office before you order.
- The post office – it has a Küçük Paket service for items under 2 kg and a Koli service over 2 kg, and a list of what it does not carry that includes electronics and food that may spoil.
- Returns – the 7 days in the TRNC consumer law are for door sales, not online orders (article 16, as amended by law 59/2026). The shop’s own window decides: 3 to 14 days among the four.
Which road? · checked 18.10.2026
Where is the shop, and what is in the box?
An order reaches a door in Northern Cyprus by one of three roads. Pick where the shop is and what you are ordering to see who brings it, what customs may ask and which return clock you have.
The shop is
In the box
Road 1 · A shop on the island
Its own delivery brings it, and the box never crosses a border.
- Who brings it
- The shop’s own delivery. The four shops below say they deliver across the TRNC; their pages give times from 1 day to 2 weeks.
- Customs
- Nothing for you to do at a border: the parcel travels inside the island. If an item is out of stock and has to be brought in, ask the shop how long that adds.
- Return clock
- The shop’s own window: 3, 7 or 14 days from delivery among the four. Use the Return clock below.
Road 2 · A seller in Türkiye
Each seller decides if it ships here, and customs is a question to ask before you pay.
- Who brings it
- Seller by seller. One large appliance maker’s own page says it delivers only to provinces in Türkiye and does not ship to the TRNC or the islands. Where a seller does ship, ask which carrier, or whether it goes by post.
- Customs
- The customs regulations named on this page set no exemption for parcels. Ask the carrier or the post office before you order.
- Return clock
- The seller’s own terms, in writing, before you pay: the window, who pays return shipping and where the item goes back to.
Road 3 · A shop outside Türkiye
By post or courier, with a customs question to ask first.
- Who brings it
- By post or by courier. The post office says foreign air mail comes in through Ercan airport and surface mail by ferry through Gazimağusa, and that its home-delivery branches bring it to the door, with agents for places outside that network.
- Customs
- The customs regulations named on this page set no exemption for parcels. Ask the carrier or the post office before you order.
- Return clock
- The seller’s own terms, in writing, before you pay: the window, who pays return shipping and where the item goes back to.
The post office, for this box
Under 2 kg
Island shop. A shop on the island brings it with its own delivery, so the post office’s size bands do not apply.
From Türkiye or abroad. The post office’s Küçük Paket Posta Servisi page covers items under 2 kg (“2 kg’ın altında”), described as gümrüğe tabi: subject to customs. Its page gives no customs rate and no exemption.
Over 2 kg
Island shop. A shop on the island brings it with its own delivery, so the post office’s size bands do not apply.
From Türkiye or abroad. The post office’s Koli Posta Servisi page covers items over 2 kg (“2 kg’ın üstünde”), described as gümrüğe tabi: subject to customs. A separate page lists the branches that hand over parcels, with their hours.
Electronics
Island shop. Island shops sell electronics too, and the shop’s own courier brings them. Read the shop’s damage and return lines.
From Türkiye or abroad. “Elektronik eşya, batarya, mıknatıs” (electronic devices, batteries, magnets) is on the post office’s list of items it does not carry by post. Ask the seller which carrier it uses before you pay.
Food
Island shop. A food order from an island shop is the shop’s business: the post office’s list is not the shop’s.
From Türkiye or abroad. The post office’s list of items it does not carry names “Et ve et ürünleri, süt ve süt ürünleri, yumurta” (meat, dairy, eggs) and any food that may spoil. It is the post office’s list; other carriers and import rules for food may differ: ask before you order.
A shop on the island four that say they deliver here
These four shops each say on their own pages that they deliver in North Cyprus. They are in alphabetical order, with no ranking. Each card gives what the shop’s own delivery and return pages say; the checkout may show more.
BurdaBurda
Delivers. Its page says every region of the TRNC, in 1–5 business days depending on stock and region. Items that need fitting are booked by appointment.
Pay at the door. Its delivery page does not mention payment at the door. It names card and bank transfer for refunds.
Returns. 14 days from delivery, original packaging unbroken, the item unused and fit to sell again. Refund within 7–10 business days once the shop has the item back.
Girince
Delivers. The seller ships, not Girince: the seller hands the item to a carrier within 3 working days of approval. Its page says delivery usually takes 1 day to 2 weeks. Shipping is added to the bill.
Pay at the door. Its delivery page does not mention payment at the door.
Returns. 7 days from delivery, item unused; tell the seller by fax, e-mail or phone. The buyer pays the return shipping. The refund follows within 7 days of the shop receiving the carrier’s delivery receipt and the original invoice.
Hepsibuadada
Delivers. The supplier delivers in 3–5 business days if the item is in stock. If you are out, the courier leaves a notice with the carrier’s number and comes again the next business day; you ring within 2 days to give a time.
Pay at the door. Its delivery and return pages do not mention payment at the door.
Returns. 3 days from delivery, unopened, unused and as you received it.
Odak Shop
Delivers. Its home page says delivery to addresses across the TRNC. Its terms: delivery within the time shown on the product page, never over 30 days; after that you can end the contract.
Pay at the door. Its pages say “Sipariş Ver Kapıda Öde”: order online, pay at the door.
Returns. 14 days from delivery, in writing, item unused. The seller refunds within 10 days of your notice and collects the goods within 20 days. Its terms put the return costs on the seller and cite Turkish law no. 6502, not the TRNC law.
Payment at the door is only on the card where the shop’s own pages say so. Delivery times and windows are the shops’ words and can change: use the source link under each card.
A seller in Türkiye it decides if it ships here
Turkish sellers decide for themselves whether they ship to Northern Cyprus. One large appliance maker’s online shop says on its own delivery page: “Sipariş teslimatımız sadece Türkiye’de bulunan illere yapılmaktadır. KKTC’ye ve adalara gönderim yapılmamaktadır.” (Our orders are delivered only to provinces in Türkiye. We do not ship to the TRNC or the islands.) Siemens Home Türkiye, checked 18.10.2026.
Before you pay a Turkish seller, find three things in its own words: that it names the TRNC, which carrier takes the parcel, and who pays return shipping. Here is a sample delivery section, line by line. Write your address the way Turkish couriers expect it: see our Turkish address guide.
ÖRNEK MAĞAZA · Teslimat ve İade
1Türkiye’nin her yerine ücretsiz kargo
2KKTC’ye gönderim yapılmaktadır.
3Kargo ücreti alıcıya aittir.
4Gümrük işlemleri alıcıya aittir.
5Teslimat tarihinden itibaren 14 gün içinde iade
6İade kargo bedeli satıcıya aittir.
Sample, not a real page. The lines were written for this sample, in the style of Turkish shop pages.
- 1Names Türkiye only. It does not say KKTC, so ask before you order.
- 2Names the TRNC. Ask which carrier, how long it takes and whether customs steps in.
- 3The buyer pays shipping. Ask what it comes to for a TRNC address before you pay.
- 4Customs is the buyer’s job. The seller points the task at you: ask the carrier what you have to do.
- 5A return window. It is the seller’s own promise. Read who pays return shipping.
- 6The seller pays return shipping. Look for where the item has to go back to.
Three things people assume:
“Shipping in Türkiye includes North Cyprus”
Not by default. A seller decides for itself: one large appliance maker’s own page says its orders go only to provinces in Türkiye and that it does not ship to the TRNC or the islands.
“The return window on a shop’s page is the law”
It is the shop’s own promise. Since Law 59/2026 the TRNC consumer law sets no day count for online orders (see Your rights). Odak Shop, an island shop, writes its terms under Turkish law no. 6502.
“The 135 € rule covers parcels”
The customs department’s personal-exemptions regulation is written for goods people bring with them when they enter. It sets no exemption for parcels.
The post office a counter with a scale
The KKTC Posta Dairesi carries parcels from Türkiye and abroad. Its pages split parcels at 2 kg, say how they reach the door, and list what it does not carry. Tap a number to read what each part of the counter means.
- The scale: the 2 kg lineThe post office has two parcel pages. Küçük Paket Posta Servisi covers items under 2 kg and Koli Posta Servisi items over 2 kg, both described as gümrüğe tabi (subject to customs).
- The carton stack: “gümrüğe tabi”The words mean “subject to customs”. The post office’s pages use them for the items it forwards. They give no rate and no exemption: ask at the counter what applies to your parcel.
- The pigeonhole wall: rounds and agentsIts Dağıtım Servisi page says mail from abroad and mail inside the island is delivered to the home by the branches it lists (Lefkoşa, Gazimağusa, Girne, Güzelyurt and others), and that places outside that network are served through agents (acent sistemi).
- The counter: parcel officesA separate page, Koli Teslimi Yapan Şubelerimiz, lists the branches that hand over parcels, with days and hours. Hours change, so read the page, not this one.
- Tape and twine: what cannot go by postThe Posta Yoluyla Taşınamayan Gönderiler page lists what the post office does not carry: among others any food that may spoil, meat, milk products and eggs, fragile glass and porcelain, electronics, batteries and magnets, and tea and coffee above a set weight. It is the post office’s list; it says nothing about other carriers. It adds that meeting the destination country’s rules is the sender’s job.
Foreign air mail comes in through Ercan airport and surface mail by ferry through Gazimağusa, says the post office (air, surface). Its home page links a tracking site. These pages open over http only: if your browser warns, that is why.
Customs: what the rules say, and what to ask
Three customs texts on the customs department’s own pages cover this: the customs law (Gümrük ve İstihsal Yasası 37/1983), the personal-exemptions regulation (Gümrük Vergileri (Kişisel Muafiyetler) Tüzüğü) and the customs-value regulation (İthal Olunan Mallar (Kıymet Kavramı) Tüzüğü 416/1993). Other regulations may cover particular goods: ask before you order.
- Parcels – None of these three texts sets an exemption for parcels. Ask the carrier or the post office before you order.
- The 135 € line – The personal-exemptions regulation gives a general exemption up to a total value of 135 €, but it is written for goods people bring with them when they enter, and it excludes goods the person did not carry. It is a rule for goods you carry, not parcels.
- How value is counted – Where customs value is worked out, the customs-value regulation adds transport and insurance up to the point of entry (article 8) and leaves out transport after import. That says how value is counted, not whether a parcel pays.
- No parcel threshold or rate – None of the three texts sets a parcel threshold, a parcel rate or a post-office rule on duty. The post office’s pages only call such items gümrüğe tabi (subject to customs).
So ask before you order: from outside the island, ask the carrier or the post office what customs will want, and what it will cost you, in writing.
At the door check before you sign or pay
All four shops say the same thing about damage: look at the parcel before you accept it. If you pay at the door, which Odak Shop’s pages offer, look before you pay.
Before you sign or pay
All set. The ticks stay on this device.
Say it in Turkish. Tap Show to hand your phone over, Listen to hear it, or Copy to paste it.
Kapıda ödeme mi?
kah-puh-dah ur-deh-meh mee
Is this pay on delivery?
Paketi teslim almadan önce kontrol edebilir miyim?
pah-keh-tee tes-leem ahl-mah-dahn urn-jeh kon-trol eh-deh-bee-leer mee-yeem
May I check the parcel before I take it?
Koli ezilmiş, hasar tespit tutanağı tutar mısınız?
koh-lee eh-zeel-meesh, hah-sahr tes-peet too-tah-nah-uh too-tahr muh-suh-nuhz
The box is crushed. Could you write a damage report?
Teslim fişini imzalamadan önce bakmak istiyorum.
tes-leem fee-shee-nee eem-zah-lah-mah-dahn urn-jeh bahk-mahk ees-tee-yoh-room
I want to look before I sign the delivery slip.
Faturayı alabilir miyim?
fah-too-rah-yuh ah-lah-bee-leer mee-yeem
Can I have the invoice?
Bu gönderi gümrüğe takılır mı?
boo gurn-deh-ree gewm-rew-eh tah-kuh-luhr muh
Will customs hold this parcel?
Gümrük için benden ne istenir?
gewm-rewk ee-cheen ben-den neh ees-teh-neer
What do you need from me for customs?
Teslimattan önce ek bir ödeme olacak mı?
tes-lee-maht-tahn urn-jeh ek bihr ur-deh-meh oh-lah-jahk muh
Will there be an extra payment before delivery?
Paket şu an nerede?
pah-ket shoo ahn neh-reh-deh
Where is the parcel now?
Takip numarası nedir?
tah-keep noo-mah-rah-suh neh-deer
What is the tracking number?
Your rights what the law says, and what it no longer says
The TRNC has its own consumer law, Tüketicileri Koruma Yasası 40/2003 (55/2010). Law 59/2026 amends it again. The Assembly passed it on 29 June 2026, and its text (a Word file) is on the Assembly’s list of laws. It takes effect on its publication in the state gazette. Check with the Ticaret Dairesi which text applies. The Ticaret Dairesi’s consolidated PDF of 40/2003 dates from March 2014 and does not include the 2026 changes.
What changed
Until law 59/2026, article 16 applied the door-sale rules of article 15, including its 7 days, to distance sales. Now, for online orders, article 16 (as amended by law 59/2026) leaves the rules to a regulation (tüzük). None is listed on the Ticaret Dairesi or mevzuat.gov.ct.tr pages (checked 18.10.2026). Until one is published, the shop’s own terms are what you can point to.
- A day count for online orders – Article 16 sets none. Article 15 gives 7 days from delivery, but for door sales, and for goods whose unit value is at least a tenth of the monthly minimum wage. A parcel from a courier is not a door sale.
- Faulty goods (article 11) – Seller, importer and producer answer jointly for faults that existed at delivery and become visible within two years. A fault that shows within six months is presumed to have been there at delivery. Tell the seller within two months of the fault appearing. You can ask for free repair or replacement; if that is impossible, or not done within 30 days at most, you can ask for a price reduction or end the contract. Not for a minor fault.
- No card surcharge (article 17) – If you pay by credit card the seller may not ask for an extra payment under the name of commission.
- Your other rights stay – Article 11 says the rights in this law do not take away rights you have under other laws.
The Return clock does the sums on each shop’s own window, and on the dates in article 11 if the item is faulty.
Return clock · from each shop’s own page
When does your window close?
Each shop says how many days you have after delivery. Pick the shop and the day the parcel arrived. The law column shows what the law sets for an online order.
- Under the shop’s own terms
- Each shop’s window is in the list below.
- Under the TRNC law, for an online order
- No day count for online orders. For online orders, article 16 (as amended by law 59/2026) leaves the rules to a regulation (tüzük). None is listed on the Ticaret Dairesi or mevzuat.gov.ct.tr pages (checked 18.10.2026). Until one is published, the shop’s own terms are what you can point to. The 7 days in article 15 are a door-sale rule, for goods worth at least a tenth of the monthly minimum wage.
- If the item is faulty (article 11)
- The seller answers for faults that existed at delivery and become visible within two years. A fault that shows within six months is presumed to have been there at delivery. Tell the seller within two months of the fault appearing.
- BurdaBurda 14 days from delivery
- Girince 7 days from delivery
- Hepsibuadada 3 days from delivery
- Odak Shop 14 days from delivery
Example: parcel delivered on 2 November 2026, BurdaBurda’s 14 days end on 16 November 2026. The tool counts from the delivery date and, for months, uses the same day of the month, clipped to the month’s end. None of the shops says whether the delivery day itself counts, so if the last day matters, ask the shop. Everything stays on your device.
If it goes wrong four steps, ending at the Hakem Heyeti
- Write to the seller and keep copies. For a fault, tell the seller within two months of the fault appearing (article 11).
- Ask for repair or replacement first. If that is impossible, or not done within 30 days at most, ask for a price reduction or to end the contract.
- Read the seller’s own terms. The shop’s window, its refund time and who pays return shipping are on the shop’s pages: the source link under its card.
- Go to the Hakem Heyeti. The Mal ve Hizmetler Hakem Heyeti (goods and services arbitration board) takes a written petition, in person or through a lawyer, sent directly or handed in at the Kaymakamlık of the place where you bought. It names the subject and both sides’ full names and addresses and attaches copies of the documents. It decides applications within two months (article 7).
Under four times the monthly minimum wage at the application date, the Heyeti’s decision binds both sides, and either can go to court within 15 days (article 9). Above that it is advice, unless every side accepts the Heyeti in writing. Law 59/2026 changes two things: an application worth more than one monthly minimum wage pays a fee of one fiftieth of the minimum wage, with the receipt attached (article 9(4)), and the other side has one week from service to send its written defence (article 8(3)). Read the Ticaret Dairesi’s consumer pages for the current form.
Rules for online orders are being prepared
The Ticaret Dairesi reports that the E-Ticaret Mevzuat Çalışma Komitesi (e-commerce legislation working committee) held its first meeting on 6 August 2026 at the Ministry of Economy and Energy, with the Posta Dairesi, the Gümrük ve Rüsumat Dairesi, the Gelir ve Vergi Dairesi and others present. The rules are to be drafted with these bodies’ input.
Sources and limits
Every rule on this page comes from the sources below, each checked on 18 October 2026. The page gives no prices, no ranking and no contact details, and lists only shops whose own pages say they deliver in North Cyprus. Import rules for food and other goods, and any carrier’s own customs practice, are not covered: ask the carrier or the post office.
- Posta Dairesi: Küçük Paket, Koli, Dağıtım, Uçak and Yüzey service pages – KKTC Posta Dairesi, checked 18.10.2026
- Posta Yoluyla Taşınamayan Gönderiler – KKTC Posta Dairesi, checked 18.10.2026
- Koli Teslimi Yapan Şubelerimiz – KKTC Posta Dairesi, checked 18.10.2026
- Gümrük ve İstihsal Yasası 37/1983, Gümrük Vergileri (Kişisel Muafiyetler) Tüzüğü, İthal Olunan Mallar (Kıymet Kavramı) Tüzüğü 416/1993 – Gümrük ve Rüsumat Dairesi, checked 18.10.2026
- Tüketicileri Koruma Yasası 40/2003 (55/2010): consolidated PDF, March 2014, without the 2026 changes – Ticaret Dairesi, checked 18.10.2026
- Tüketicileri Koruma (Değişiklik) Yasası 59/2026 (Word file) – Cumhuriyet Meclisi, checked 18.10.2026
- Cumhuriyet Meclisi: list of laws (59/2026) – Cumhuriyet Meclisi, checked 18.10.2026
- Consumer regulations (tüzük) list – Ticaret Dairesi, checked 18.10.2026
- Tüzükler – Merkezi Mevzuat Dairesi, checked 18.10.2026
- E-Ticaret Mevzuatı Çalışma Toplantısı (6 August 2026) – Ticaret Dairesi, checked 18.10.2026
- BurdaBurda: Teslimat ve İade – the shop’s own page, checked 18.10.2026
- Girince: Teslimat ve İade – the shop’s own page, checked 18.10.2026
- Hepsibuadada: Teslimat Şartları – the shop’s own page, checked 18.10.2026
- Hepsibuadada: İptal, İade ve Garanti Koşulları – the shop’s own page, checked 18.10.2026
- Odak Shop: Teslimat ve İade Politikası – the shop’s own page, checked 18.10.2026
- Odak Shop: Mesafeli Satış Sözleşmesi – the shop’s own page, checked 18.10.2026
- Siemens Home Türkiye: Kargo ve Teslimat – the seller’s own page, checked 18.10.2026
The illustrations were made for this page and show no real person.
