Buying a TV in Turkey: Warranty, Rights and Customs Fees
Turkish law gives a TV buyer a 2-year warranty, a repair limit and a spare-parts duty. A carried-in TV pays a flat tax and a fee by screen size.
Table of Contents
A TV bought in Turkey comes with a 2-year warranty, a repair limit of 20 working days and 10 years of authorised service. A TV carried in from abroad pays a one-off fee by screen size, and anything above the 430 EUR allowance pays a flat tax.
The short version
A TV has its own numbers. A belge is not an invoice.
- Warranty: 2 years from delivery, on the whole set.
- Repair: at most 20 working days. After 10, the maker or importer lends a similar TV if you want one.
- The belge: an invoice does not replace the warranty certificate (art. 5).
- Service life: 10 years of authorised service and spare parts, with at least 3 services in each of 7 regions (40 in all).
- Carried in: the personal list ends at a 55 cm screen. Above it come the 430 EUR allowance, then a flat tax, and a TRT fee by screen size.
Which case is yours?
The TV on the wall has two inputs. Bought here plays the time since delivery and shows what stands at each point. Brought in measures a TV you carry into Turkey and prints the steps.
The TV Wall
Which rules does your TV fall under?
Pick an input on the TV. Bought here: drag the playhead along the years after delivery. Brought in: set the screen size and the invoice value. It opens on a TV bought here, eight months after delivery.
Both inputs are printed below.
Day 0 is delivery. Now: Month 8.
Day 0 to day 14
A distance sale: the withdrawal window is open
- What stands
- Bought online or by phone, you can withdraw within 14 days of receiving the TV, with no reason and no penalty (art. 9). A fault gives the four rights from day 0 as well.
- Who answers
- The seller. For repair and replacement, the maker and the importer answer too (Law 6502 art. 11(2)).
- Ask for first
- A written notice, or one on a durable medium such as e-mail, to the seller before day 14 ends (art. 11(1)).
- Next mark
- Day 14: the window closes. It stays open up to a year longer if the seller never gave the withdrawal information (art. 10).
Day 15 to month 6
A fault is presumed to be there from delivery
- What stands
- A fault that shows up within 6 months is presumed to have been there at delivery, and the seller has to prove the set was not faulty (Law 6502 art. 10(1)). You choose one of four rights: withdraw, a price cut, free repair or a replacement (art. 11(1)).
- Who answers
- The seller, the maker and the importer together for repair and replacement (art. 11(2)).
- Ask for first
- Free repair costs nothing: no fee for labour, parts, shipping or the technician’s travel (Warranty Regulation art. 8; After-Sales Services Regulation art. 14(3)).
- Next mark
- Month 6: the presumption ends.
Month 6 to year 2
The warranty and the claim period
- What stands
- The warranty runs 2 years from delivery, and so does the period for claims (Warranty Regulation art. 6; Law 6502 art. 12(1)). Time spent in repair is added to the warranty (art. 6(3)). The presumption of Law 6502 art. 10(1) has ended.
- Who answers
- The maker or importer, through an authorised service. The seller answers too (Law 6502 art. 11(2)).
- Ask for first
- Take the TV to an authorised service and get a receipt of delivery, then the service slip after the visit (After-Sales Services Regulation arts 11 and 14(7)). If the fault is not fixed within 10 working days, ask for a loaner (art. 14(4)).
- Next mark
- Year 2: the warranty and the claim period end.
Year 2 to year 10
Service life: parts and repairs outside the warranty
- What stands
- For a TV the usage life is 10 years. The maker or importer must keep authorised service going for that time and cannot refuse to sell spare parts to a consumer who asks (After-Sales Services Regulation arts 5, 12(1) and 14(5)).
- Who answers
- The maker, or the new importer if the first importer stops trading (art. 14(5)).
- Ask for first
- Look up the authorised services on SERBİS and ask for the spare-parts price list the service must show (art. 12(2)). A repair at an authorised service may not take longer than 20 working days, counted from handing the TV in (art. 10(4)).
- Next mark
- Year 10: the usage life ends.
Month 8of 10 years
Screen diagonal
140 cm55 in
Invoice value
Example: replace it with the value on your invoice
TRT fee brackets
- up to 51 cm10 EUR
- 52–67 cm16 EUR
- 68–85 cm22 EUR
- 86–116 cm34 EUR
- 117–148 cm40 EUR
- over 148 cm80 EUR
Entry receiptExample
- 1
On the personal list?
Yes. A colour TV of up to 55 cm is on the personal list (Annex 9 B): no import tax. It can come with you, or up to 1 month before or 3 months after you arrive.
No. The list stops at 55 cm, so this TV is counted under the allowance (steps 3 and 4).
Decision 2009/15481 art. 58 and Annex 9 B; Ministry FAQ answer 5
- 2
TRT fee (one-off, by screen size)
140 cm falls in the 117–148 cm bracket: 40 EUR.
Decision 1841; kept for 2026 by decision 11065
- 3
Allowance
Not used: the TV is on the list.
800 EUR is within the 430 EUR allowance per passenger (150 EUR under 15). No flat tax.The allowance covers all goods outside the personal list together (art. 59(1); Ministry FAQ answer 11). This receipt counts the TV as the only such item.
800 EUR − 430 EUR = 370 EUR above the allowance.The allowance covers all goods outside the personal list together (art. 59(1); Ministry FAQ answer 11). This receipt counts the TV as the only such item.
800 EUR is more than 1,500 EUR for this single item.The allowance covers all goods outside the personal list together (art. 59(1); Ministry FAQ answer 11). This receipt counts the TV as the only such item.
Decision 2009/15481 arts 59, 61 and 63(1); Ministry FAQ answers 11 and 18
- 4
Flat tax
Not applied.
50% of 370 EUR = 185 EUR.
A single item worth more than 1,500 EUR: the import taxes in force apply.
Decision 2009/15481 arts 62(1), 62(4) and 63(2); Law 4760 list IV; Ministry FAQ answers 18 and 19
- 5
At entry
TRT fee 40 EUR.
TRT fee 40 EUR. No flat tax.
Flat tax 185 EUR + TRT fee 40 EUR = 225 EUR.
TRT fee 40 EUR + the import taxes in force.
The rates in the decisions for this value
30% for goods from an EU country directly + 20 points for goods on list IV of Law 4760, which names television receivers (item 85.28) = 50%.
60% for goods from other countries + 20 points for goods on list IV of Law 4760, which names television receivers (item 85.28) = 80%.
Customs assesses the set at entry.
Screen size. Decision 1841 gives sizes in “ekran”: the screen diagonal in centimetres, the unit the 10 January 2007 import communiqué uses for TV screens (ekran köşegen uzunluğu, in cm). The same brackets stand in the decision of 11 January 2005. Inches are a conversion: cm ÷ 2.54.
When a TV is faulty
A fault gives you a choice of four rights. The seller, the maker and the importer answer together for two of them.
- Withdraw from the sale and give the set back (Law 6502 art. 11(1)(a)). The money comes back at once (art. 11(5)).
- Keep it and ask for a price cut in proportion to the fault (art. 11(1)(b)).
- Free repair, at the seller’s cost, if it does not need an excessive cost (art. 11(1)(c)). For a TV the regulation’s repair time is 20 working days (art. 11(4)).
- Replacement with a fault-free set of the same kind, where that is possible (art. 11(1)(ç)).
A fault that shows up within 6 months of delivery is presumed to have been there at delivery, and the seller must prove otherwise (art. 10(1)). There is no breach for a defect you knew of when you bought, or were expected to know (art. 10(2)). Claims run for 2 years from delivery (art. 12(1)). Free repair and replacement can also be claimed from the maker or the importer, and the seller, the maker and the importer are jointly liable for them (art. 11(2)).
When a repair is not enough
If the set breaks again within the warranty, the repair runs past 20 working days, or a report says it cannot be repaired, the seller must give a refund, a price cut or a replacement on request (Warranty Regulation art. 9(1)).
The plate on the back
A TV’s numbers sit in the lists of two regulations, not in a shop’s promises. Read them like the rating plate on the back panel.
The plate on the back
What the law prints for a TV
- 2 yearsWarrantyWarranty Regulation, list item 8.4.1. It starts on delivery (art. 6).
- 20 working daysLongest repair timeAfter-Sales Services Regulation, list item 8.4.1.
- 10 working daysLoanerIf the fault is not fixed within that time of handing the set in during the warranty, the maker or importer lends a similar TV until it is repaired, unless you do not want one (art. 14(4)).
- 10 yearsUsage lifeAuthorised service and repairs stay available for that time (art. 14(5)).
- 40Authorised servicesAt least 3 in each of 7 regions, 40 in all (list item 8.4.1).
- On requestSpare partsMakers and importers cannot refuse to sell spare parts to a consumer who asks (art. 12(1)). The service shows its price list (art. 12(2)).
The warranty certificate
The belge (garanti belgesi) is the paper that carries the warranty. The seller must hand it over completed and must be able to prove that it did (art. 5(2)).
The belge
Tap a line on the certificate
Each line of a warranty certificate is required by the regulation. Tap one to see what it must say and why it matters.
Garanti Belgesi
Warranty certificate
It must say: Name, address, phone and other contact details, with the signature and stamp of the person who signs for them.
Why it matters: Maker, importer and seller are jointly liable for free repair and replacement (Law 6502 art. 11(2)).
Warranty Regulation art. 7(1)(a)
It must say: Name, address, phone and other contact details, with signature and stamp. A distance sale does not need this line: the invoice details count (art. 7(2)). A belge on a durable medium needs no seller’s signature or stamp (art. 7(3)).
Why it matters: It ties the belge to the shop that sold the set.
Warranty Regulation art. 7(1)(b)
It must say: The date and number of the invoice for this set.
Why it matters: The invoice goes with the belge but does not replace it (art. 5(3)).
Warranty Regulation art. 7(1)(c)
It must say: The kind of product, its brand and model, and the banderole (bandrol) and serial number if there is one.
Why it matters: Compare it with the label on the TV and on the box: it identifies your set.
Warranty Regulation art. 7(1)(ç)
It must say: The date and place the TV was handed to you.
Why it matters: The warranty starts on the delivery date (art. 6(1)).
Warranty Regulation art. 7(1)(d)
It must say: The warranty period: at least 2 years for a TV.
Why it matters: Time spent in repair is added to it (art. 6(3)).
Warranty Regulation art. 7(1)(e) and list item 8.4.1
It must say: The longest repair time: 20 working days for a TV.
Why it matters: When it runs out, you can ask for a refund, a price cut or a replacement (art. 9(1)).
Warranty Regulation art. 7(1)(f)
It must say: A statement that the whole TV, all its parts included, is under warranty for the warranty period.
Why it matters: No part of the set is left out of the cover.
Warranty Regulation art. 7(1)(g)
It must say: Information on the choices of Law 6502 art. 11: withdraw, a price cut, free repair or a replacement.
Why it matters: The belge has to tell you what you can ask for.
Warranty Regulation art. 7(1)(ğ)
It must say: Information on faults caused by use against the manual.
Why it matters: Such faults are outside the free repair (art. 11(1)). The authorised service decides in a report and gives you a copy (art. 11(2)).
Warranty Regulation art. 7(1)(h)
It must say: A statement that complaints can go to the consumer courts and the consumer arbitration committees.
Why it matters: It names the two routes at the end of this guide.
Warranty Regulation art. 7(1)(ı)
It must say: Any further rights the maker or importer gives.
Why it matters: Extra promises belong on the belge as well.
Warranty Regulation art. 7(1)(i)
An invoice is not a belge. The invoice for the set does not stand in for the warranty certificate (art. 5(3)).
Paper or e-mail. A durable medium such as e-mail or SMS is allowed. Paper is required if you ask for it (art. 5(2)).
Garanti belgesini istiyorum.I would like the warranty certificate.
Bought online or in a shop
A distance sale (online, by phone) gives 14 days to withdraw without a reason. Both kinds of sale give the fault rights above.
When do the 14 days start?
On the day you, or a person you named, receives the TV. Handing the box to the carrier is not delivery (Distance Contracts Regulation art. 9(2) and (4)). If the TV arrives in several parts, the day the last part arrives counts (art. 9(3)). You can also withdraw before delivery (art. 9(2)).
How do I withdraw?
Send the seller a written notice, or one on a durable medium such as e-mail, before the 14 days end (art. 11(1)). A clear statement is enough; the form in the annex is optional (art. 11(2)). You have to be able to prove that you sent it (art. 11(4)).
What if the seller never told me about the right?
Then the 14-day period does not bind you. The right ends one year after the normal period would have ended (art. 10(1)). If the seller gives the information within that year, the 14 days start from that day (art. 10(2)).
Does the product page count?
Yes. A TV that lacks a feature named on the pack, the label, the manual, the website or an advert is counted as faulty (Law 6502 art. 8(2)).
Cayma hakkımı kullanmak istiyorum.I want to use my right of withdrawal.
New, refurbished, second-hand
Four kinds of sale sit under different rules. The label on the pack and the receipt says which one you are buying.
Unused, with a belge
The maker or importer issues the belge, and the belge duty covers unused goods (Warranty Regulation art. 5(1)). The warranty is at least 2 years.
Marked yenilenmiş
The pack, the label and the adverts carry the word “yenilenmiş” and name the refurbishing centre (art. 4(3)). An electronic certificate goes to the buyer (art. 4(1)). Warranty of at least 1 year, repair within 20 working days (art. 13), 14 days to withdraw (art. 12). Sold in a category of its own (art. 16(1)).
The defect is on a label
A set sold with a known defect carries a label that says what the defect is, on the set or the pack, and the information appears on the invoice or receipt (Law 6502 art. 10(3)). You cannot claim for a defect you knew of when you bought (art. 10(2)).
A used set
The law fixes the seller’s liability for faults at no less than 1 year (art. 12(2)). The defect-label rule above still applies.
Two more rules belong to any TV sold new:
- Energy label. Each TV on display carries the supplier’s label, or the on-screen electronic label while it runs. Online and distance sales show the label and the product information sheet. An advert for a specific model shows its energy class and the range of classes (communiqué SGM:2021/6, art. 7).
- Turkish manual and menus. A TV is sold with a Turkish manual, on paper or on a durable medium (Law 6502 art. 55; Manual Regulation art. 5). The text and speech of the on-screen interface must be in Turkish (art. 5(5)).
Carrying a TV in
A TV in your luggage meets three rules: the personal list, the allowance with the flat tax, and the TRT fee. The TV Wall above runs them in order.
- Personal list (Annex 9 B): one colour TV, LCD or plasma, up to 55 cm (the list says “55 ekran”, 55 included) is on the list: no import tax. It can come with you, or up to 1 month before or 3 months after you arrive (decision 2009/15481 art. 58(2)).
- Allowance: goods outside the list worth up to 430 EUR per passenger (150 EUR under 15) come in without tax, if they are not of commercial quantity or nature (arts 59 and 61; Ministry FAQ answer 11).
- Flat tax above the allowance: for goods up to 1,500 EUR, one flat tax on the value above the allowance (arts 62(4) and 63(1)): 30% for goods coming from EU countries directly, 60% from other countries, plus 20 points for goods on list IV of Law 4760 (art. 62(1)). Television receivers are on that list (item 85.28), so a TV pays 50% or 80% of the value above 430 EUR.
- One item above 1,500 EUR: the import taxes in force apply (art. 63(2); Ministry FAQ answer 19).
- Value: from the invoice, the receipt or proof of payment. Customs sets it if the proof is missing or the recorded value looks low (art. 63(3); Ministry FAQ answer 20).
- TRT fee: a one-off fee on a TV carried in, by screen size, in every case (Ministry FAQ answer 14).
- Land borders: the allowance can be used at most 10 times a month (art. 59(2)).
| Screen (ekran) | About | TRT fee |
|---|---|---|
| up to 51 cm | up to 20 in | 10 EUR |
| 52–67 cm | 20–26 in | 16 EUR |
| 68–85 cm | 27–33 in | 22 EUR |
| 86–116 cm | 34–46 in | 34 EUR |
| 117–148 cm | 46–58 in | 40 EUR |
| over 148 cm | over 58 in | 80 EUR |
| Car TV | – | 8 EUR |
| Set-top box, satellite receiver | – | 7 EUR |
- tek ve maktu vergi
- the single flat tax on goods carried in above the allowance
- muafiyet
- the exemption: the personal list and the allowance
- bandrol ücreti
- the TRT banderole fee, once per device
- yolcu beraberi eşya
- goods that travel with the passenger
A phone carried in has its own rule: the phone registration guide covers it.
If it goes wrong
Start with the seller, then go up.
- Tell the sellerName the right you choose (Law 6502 art. 11). Free repair has a time limit: 20 working days for a TV. When it runs out, the other rights are open (art. 11(4)).Garanti kapsamında ücretsiz onarım talep ediyorum.I request free repair under the warranty.
- Go to an authorised serviceSERBİS lists them: makers and importers must enter every authorised service there within 30 days (After-Sales Services Regulation art. 14(9)). Ask for the receipt of delivery, and the service slip after the visit (arts 11 and 14(7)).
- Apply to the arbitration committeeThe consumer arbitration committee (tüketici hakem heyeti) takes disputes under 186,000 TL in 2026 (the Ministry’s notice). Apply on e-Devlet through the TÜBİS application. It decides within 6 months, and that can be extended by up to 3 more (information text).Tüketici hakem heyetine başvurmak istiyorum.I want to apply to the consumer arbitration committee.
- Object in courtAn objection to the committee’s decision goes to the consumer court within 2 weeks of notification. Court fees do not apply; an expense advance is paid.
The Ministry of Trade runs a consumer advice line: 175 (Ministry of Trade consumer page).
Planning the purchase? The graphics card guide has the same warranty rules for a different product.
The iPhone guide covers a phone.
Sources
Rules, limits and rates: checked 20.10.2026.
Read the sources
- Consumer Protection Law no. 6502 (arts 8-12, 55) — mevzuat.gov.tr, checked 20.10.2026
- Warranty Certificate Regulation (13 June 2014, no. 29029; amended 5 November 2020, no. 31295), arts 5-9 and list item 8.4.1 — mevzuat.gov.tr, checked 20.10.2026
- After-Sales Services Regulation (13 June 2014, no. 29029; amended 12 February 2020, no. 31037), arts 5, 11, 12, 14 and list item 8.4.1 — mevzuat.gov.tr, checked 20.10.2026
- Regulation on Introduction and Usage Manuals (art. 5) — mevzuat.gov.tr, checked 20.10.2026
- Distance Contracts Regulation (27 November 2014, no. 29188; amended 23 August 2022, no. 31932), arts 9-11 — mevzuat.gov.tr, checked 20.10.2026
- Regulation on Refurbished Products (27 June 2026, no. 33293; in force 1 August 2026), arts 4, 12, 13, 16 and Annex 1 — Resmî Gazete, checked 20.10.2026
- Communiqué on the energy labelling of electronic displays (SGM:2021/6, 25 March 2021, no. 31434, supplementary issue), arts 2 and 7 — Resmî Gazete, checked 20.10.2026
- Passenger exemptions: frequently asked questions (answers 5, 11, 14, 18-20) — Ministry of Trade, checked 20.10.2026
- Council of Ministers decision 2009/15481, consolidated text, arts 58-63 and Annex 9 — mevzuat.gov.tr, checked 20.10.2026
- Passenger goods: personal-goods list (Annex 9 B), Ministry of Trade circular — Ministry of Trade, checked 20.10.2026
- Special Consumption Tax Law no. 4760, list (IV), item 85.28 — mevzuat.gov.tr, checked 20.10.2026
- Presidential decision no. 1841 (23 December 2019): fee per device against the TRT banderole, list of devices and sizes — Resmî Gazete, checked 20.10.2026
- Presidential decision no. 11065 (16 March 2026): the 2026 fees as in decision 1841 — Resmî Gazete, checked 20.10.2026
- Customs guide: TRT fee on devices carried in — Ministry of Trade, Customs guide, checked 20.10.2026
- Import-surveillance communiqué 2006/10, amendment of 10 January 2007 (no. 26399): TV screens by diagonal length in cm — Resmî Gazete, checked 20.10.2026
- Council of Ministers decision 2004/8331 (11 January 2005): the screen-size brackets of the TRT fee table — Resmî Gazete, checked 20.10.2026
- Consumer arbitration committees: information text — Ministry of Trade, checked 20.10.2026
- Arbitration committee limits for 2026 (communiqué of 23 December 2025, no. 33116) — Ministry of Trade, checked 20.10.2026
- e-Devlet: Tüketici Şikâyeti (TÜBİS application) — e-Devlet Kapısı, checked 20.10.2026
- SERBİS service information system: announcement of 17 July 2020 — Ministry of Trade, checked 20.10.2026
- Consumer page (ALO 175 consumer advice line) — Ministry of Trade, checked 20.10.2026
