Trendyol Turkey in English: The Expat’s Guide to Local Prices & Delivery
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Have you ever tried to order from Trendyol only to hit a wall because of the language barrier? I know the feeling all too well. When I first moved to Turkey, my Turkish was non existent, but my need for household essentials was massive.
Trendyol is the undisputed giant of Turkish e-commerce, comparable to Amazon in the US or UK. But for us expats, there is a major hurdle: the local platform is (mostly) only available in Turkish. If you try to switch the language to English in the settings, you often get redirected to the international site where you suddenly pay Euro prices for a fraction of the inventory.
In this updated guide for 2026, I’m sharing my personal “street smarts”: exactly how to use the local Trendyol interface in English, save money by paying in Lira, and ensure your packages actually arrive, even if you can’t give directions in Turkish.
The Trap: Switching the App to “English”
Many new arrivals make the same mistake: they dig into the app settings looking for “Change Language.” If you do this and select “United Kingdom” or “Germany,” Trendyol treats you as an international customer.
Why is this a bad move?
- Tourist Prices: The prices are often pegged to the Euro or Dollar, making them significantly higher than the local Lira prices.
- Limited Selection: You only see items designated for export. You miss out on the massive variety of local brands, groceries, and daily essentials.
The “Browser Hack”: How to Shop in English
To access the full Turkish inventory at local prices, you must use the Turkish platform. My proven workaround is simple but effective:
Instead of the app, use the Google Chrome Browser (or Safari) on your phone or laptop. Go directly to trendyol.com.
- Chrome: Tap the three dots in the top right corner and select “Translate.”
- Safari: Tap the “aA” icon in the address bar and select “Translate Website.”
This automatically translates the entire interface into English. You can navigate the original Turkish inventory, read product descriptions, and manage checkout without guessing.
Stress Free Delivery: The “Gel Al” System
Here is the reality of logistics here: Turkish addresses can be tricky. Even if you follow a guide to writing Turkish addresses correctly, couriers often call to ask for directionsexclusively in Turkish. If you miss that call or can’t explain your location, your package might vanish into limbo.
The solution is the “Gel Al Noktası” (Pick up Point).
Instead of entering your home address, select a “Gel Al” point at checkout. This could be a locker (Kargo Otomatı) or a local shop (Esnaf).
- The Advantage: You pick up the package on your schedule. No waiting around for a courier who might not show up.
- The Bonus: Trendyol often gives you a discount coupon (usually 10-20 TL) for your next order just for using this service.
What is Actually Worth Buying? (Insider Tips)
Clothing & House Brands
Textiles in Turkey are high quality and incredibly affordable. The house brand, Trendyolmilla, offers quality that you would pay triple for in Europe or the US. Whether you are looking for basics or something specific like Ecco shoes at local market rates, the fashion category is where you find the best value.
Trendyol Yemek & Market
Under the “Trendyol Go” tab, you will find two life savers:
- Trendyol Yemek: The food delivery service. They often run aggressive discounts (e. g., “50% off your second order”) that beat other apps.
- Hızlı Market: Grocery delivery within 30 minutes. This is perfect if you want to avoid carrying heavy bags of water or detergent up the stairs.
Returns: Easier Than You Think
Don’t be afraid of ordering the wrong size. The return process is almost entirely digital:
- Go to “Siparişlerim” (My Orders) in the app.
- Click on “İade Talebi Oluştur” (Create Return Request).
- You will receive a return code.
Take your package and this code to the designated shipping company (Trendyol Express, Aras, or MNGthe app will tell you which one). You don’t need to print a label or write down an address. Just say the code, hand over the package, and you’re done. Refunds usually hit your account within a few days.
Customer Service: When Things Go Wrong
If you run into issues, the “Trendyol Asistan” (Chatbot) is your first line of defense. It handles standard problems instantly. For more complex issues, human support is available, though you might need a Turkish speaker to help you navigate the call:
- Phone: 0212 331 0 200 (Note: You will need a registered local number for account verificationcheck our Vodafone Turkey guide if you are still setting up your SIM).
- Social Media: @TrendyolDestek on X (Twitter) is surprisingly responsive.
The Expat Verdict
Trendyol is more than just a shopit is an ecosystem that makes living in Turkey significantly easier. My advice? Use the browser translation for searching and browsing, but keep the app installed for managing orders and quickly accessing your Gel Al pickup codes. Once you master the pickup point system, you will never have to stress about missing a courier call again.
