Trendyol in English: Delivery, Duty and Returns by Country

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Yes, Trendyol comes in English: its app lists English among 14 languages (App Store, checked 19.10.2026). Pick your country before you search. Trendyol’s country menu listed Türkiye and 38 other countries on 06.10.2026. In Türkiye an ordinary return is free with a code from your order within 15 days of receipt.

Order button by button

Tap a Turkish label to see its English meaning and the next step. The switch «Where are you» changes the address, the payment hint and the return hint.

Start at the item card. Check the size and the seller, add the item and open the cart. Coupons and the final sum show before payment; the status and the return live in the details of each order.

What you pay on top of the price

A parcel that crosses a border can add VAT, duty and fees to the price in the cart. Ask the shop for the total you will pay, then compare it with the rule for your destination. A page that shows no duty line does not tell you there is none.

Count before you pay

Item+Delivery+VAT+Duty and fees

Parcels bring more than money questions. For what may and may not go in a box, and how carriers price its size, read Turkey online shopping and international shipping.

Returns in 15 days

In Türkiye, file an ordinary return within 15 days of receipt. With the code from your order the carrier takes it free of charge. For an incomplete, faulty or wrongly sent item the help page gives 30 days: contact support for the code. Start from the order where you bought the item (Trendyol help, checked 06.10.2026).

The code links the item to the order

1. Siparişlerim → DetaylarOpen the order and tap «İade Kargo Kodu Oluştur». Choose the item and the reason.
2. Get the codeChoose the method and the carrier. Different codes mean separate packages.
3. Hand over the parcelGive it to the carrier you chose within 7 days of creating the code. Keep the receipt.

Put an invoice or a note in the package with your name, the order number and the reason. Pack the item with its accessories and the original box. For cosmetics, underwear and other hygiene goods the help page asks for closed packaging and no use or trying on.

After it arrives the seller checks the item within 2 working days. After approval the money goes back to the original card within 2–10 days, depending on the bank. Keep the return email and the transaction number. If the remaining items no longer reach a free-shipping threshold, its cost may be deducted from the refund.

From another country the time limit and the cost come from your country shop’s return page and, in the EU, from the distance-sales rule in the checker. Before you order clothes, check the size with the Trendyol size chart; for chat, phone or a stuck refund, use the Trendyol customer service guide.

Courier at the door

For orders inside Türkiye

The delivery date is
in your order.

Open Hesabım → Tüm Siparişlerim → Sipariş Detay: the delivery range is there. «Hızlı Teslimat» means the parcel is handed to the carrier no later than the next working day. Once it is dispatched, open «Kargom Nerede?» to track it. The carrier tells you by SMS when it is out for delivery.

Check the recipient’s phone before you pay and watch your messages on delivery day. If you expect several items, check the details of each parcel. For an order sent to a forwarder, save its tracking number: it ties the parcel to your customer number there.

Dispatch starts at the seller.
Read the arrival date in your order.

Coupons, Plus and campaigns

Check the coupon and the final sum in the cart before you pay. «İndirim Kuponlarım» is your discount coupons; «Sepette» marks a price or discount in the cart.

Food and groceries: Trendyol Go

For food and groceries use the separate app Trendyol Go. Its App Store page in Türkiye is titled «Trendyol Go: Food & Groceries», with the subtitle «Uber Eats Trendyol Go», and describes delivery from restaurant chains, grocery chains and local shops (checked 19.10.2026). On 9 February 2026 Uber announced an agreement to bring Getir and Trendyol Go delivery together in the Uber family. Enter your address in the app to see the places and shops that serve you.

If your country is not in the menu

When the selector does not offer your country, the usual way is a forwarder: a company that gives you a Turkish warehouse address, receives the order and sends the box on. That is your own transport arrangement. Get the address and the warehouse rules first, then choose the item.

Two routes for one box

1. Get the addressRegister with the forwarder. Copy the Turkish address and your customer number exactly as its instructions say.
2. Place the orderChoose Türkiye and the warehouse address. Pay yourself or agree a purchase service.
3. Wait for weighingAfter receipt the warehouse tells you the weight and the cost of sending it on.
4. Pay for forwardingCheck the warehouse services and the customs charges for your parcel.

Sources

Every fact on this page carries the date it was checked; the list below gives each source with its date.

The illustrations were drawn for this guide.