Trendyol Customer Service 2026: 24/7 Chat, Call Centre Number, Returns and Refunds
How to contact Trendyol customer service in Turkey: start with Trendyol Asistan in the help centre (Yardım), which answers 24/7. Write once, from the order, with the order number, the delivery date and photos, and keep the reply. The call centre is 0 212 331 0 200, every day from 08:30 to 24:00; the +49 and +44 numbers are for trendyol.com/en, the international site. Returns: 15 days from delivery, free with a return code (İade kargo kodu) from Sipariş Detayı; drop the parcel off within 7 days at a kargo şubesi or Gel Al Noktası. Refunds take 2–10 working days (iş günü) after the return is checked, then your bank's own time; instalments come back in instalments. Watch out for texts that look like Trendyol: orders on trendyol.com are paid by card, and no refund needs your card's security code or a one-time code. Not resolved? For disputes up to 186,000 TL in 2026, apply to the Tüketici Hakem Heyeti (consumer arbitration committee) on e-Devlet; above that, mediation, then the consumer court. Checked 5 October 2026.
In this video
Video transcript
Trendyol customer service: where to write about your order, the call centre number, and your return and refund deadlines. Start with Trendyol Asistan in the help centre, Yardım: it answers 24/7. Write once, from the order: the order number, the delivery date and photos. The guide's ready messages also switch to Turkish. The call centre is 0 212 331 0 200, every day from 8:30 to midnight. The German and British numbers belong to the international site. Returns: 15 days from delivery, free with a return code. Create it in Sipariş Detayı and drop the parcel off within 7 days. Refunds take 2 to 10 working days after the return is checked, then your bank's own time. Instalments come back in instalments. A text asking for a fee and your codes? Stop. Orders on trendyol.com are paid by card, and no refund needs your card's security code or a one-time code. Still not resolved? For disputes up to 186,000 lira in 2026, apply to the consumer arbitration committee on e-Devlet. Above that: mediation, then the consumer court. Ready messages, deadlines and the steps for every case are in the full guide on turkpidya.com.
